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You can easily ask someone else to pick up your parcel. The process depends on the type of Parcel Locker your parcel has been delivered to.
, In a Parcel Locker with screen
, If you have received a parcel in a Parcel Locker with a screen, you will receive an e-mail containing: the barcode of your parcel a QR code a code of 6 digits and/or numbers (just below the QR code). With one of these three elements, someone else can pick up your parcel from a Parcel Locker. You can simply forward the e-mail you have received to the person who would like to pick up your parcel for you.
, In a Screenless Parcel Locker
, If your parcel has been delivered to a Screenless Parcel Locker, you need to send the barcode of your parcel to the person who would like to collect your parcel for you (you will find the barcode in the e-mail announcing that your parcel is available). The person who is picking up your parcel on your behalf should then enter the barcode of your parcel in their My bpost app. (You can add a shipment via the home screen). In turn, you will receive a tracking request for that parcel in the app. You can easily accept this request. If you do not, the request will be automatically declined after 24 hours. Once accepted, the designated person can track and collect your parcel for you. The process for the person to pick up your parcel is as follows: Go to the Parcel Locker and enable Bluetooth and location on your smartphone Open the My bpost app and select the parcel you would like to receive Follow the steps in the app to connect to the Parcel Locker Take out the parcel and close the door.
No, a franked envelope can cause issues with automatic processing and tracking of memorial invitations. Therefore, do not use a franking machine when using the red memorial bag. Note: You can still use your franking machine for memorial invitations, but they will be sent through the traditional priority mail circuit and will not benefit from our new approach.
Business customers with a bpost contract can ship parcels to pick-up points in Belgium, as well as these foreign countries: France: delivery to Points relais® (pick-up points) or Lockers of our partner Mondial Relay Luxembourg: delivery to PackUp Points (pick-up points) and PackUp 24/24 (parcel lockers) of our partner Post LU. The Netherlands: delivery to ServicePoints (pick-up points and parcel lockers) of our partner DHL. For these international deliveries, our partners will ensure that they inform and offer the appropriate tracking options to your receivers.
The following table shows what a valid or invalid declaration of non-receipt, proof of deposit, proof of payment and photos of the damage mean. Read more
Identification during postal financial transactions
The unique code generated by bpost, which is used in tracking notifications, is only sent to the email address the sender provides when creating the shipping label. The secure delivery code will also be available in your recipient’s My bpost app if the same email address is linked to the recipient’s app account.
Unfortunately, this is not possible. We will only leave a failed delivery notice: If we cannot reach you digitally (by email or in the My bpost app). Your parcel has been sent by a private individual. This not only saves paper, it also helps protect the environment. Tracking your parcel digitally ensures you always have the latest updates at your fingertips.
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Welcome to our Post Office
Can I follow my registered mail online once it leaves Belgium? • all EU countries except Spain, Romania and Bulgaria • Albania, Armenia, Aruba, Bhutan, Brazil, China, Colombia, Curaçao, Dominican Republic, Egypt, Eswatini, Georgia, Gibraltar, Honduras, Hong Kong, Iceland, Indonesia, Japan, Jersey, Jordan, Cayman Islands, Kiribati, Lebanon, Macao, Malesia, Mexico, New Zeeland, Peru, Russia, Singapore.
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