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If you get a parcel that is intended for someone else, then you shouldn't use the return label. Bring the parcel to a Post Office. Tell the counter clerk that the parcel was delivered to the wrong address. We will make sure that it is delivered to the correct address.
Is it better to send urgent mail as registered mail?
FAQResidential
Registered mail is not faster than a regular delivery. To have your letter delivered tomorrow, use a Priority stamp and place it in a red mailbox (do that before the last collection) or drop off your letter in a Post Office before 16:00.
Can I phone the postman or follow his route online in order to receive my missed parcel?
FAQResidential
It's not possible to phone a postman or to follow his entire route online. If you set your delivery preferences, your parcel will be delivered according to your preference if you are not home. If you haven't set this yet, the postman will deliver your parcel to a Pick-up point in your neighbourhood. As soon as your parcel is available in a Pick-up point (the next workday), the status of your shipment is adjusted on Track & Trace and in the My bpost app. Be sure to check the status of your parcel before going to the Pick-up point.
We are sorry that your postman did not ring the doorbell to deliver your shipment. Please note that the postman is not obliged to ring the bell if your parcel fits in the letterbox. (Tip: Via the My bpost app and Track & Trace you can immediately see if your parcel has been delivered.) Check regularly that your bell is still working properly. If the postman regularly fails to ring your bell, please report this by filling out our online form . We will ask for your contact details so that we can discuss this with the right postman.
bpost is charging the following fees for customs formalities or administrative fees if the VAT was not paid in the online shop: €0 for private shipments with a value of up to €45. In this case, the sender has to prove that the shipment is a gift. (Please note: alcoholic products, perfume, toilet water, tobacco and tobacco products are subject to fees, even if they are gifts). €19,5 for completing customs formalities for non-exempt shipments with a value of maximum €150. €40 for completing customs formalities for non-exempt shipments with a value of more than €150. €60 for phytosanitary inspections of plants and plant products. €85 for a regularisation dossier.
The postman didn't ring the doorbell. What can I do?
FAQResidential
We are sorry that your postman did not ring the doorbell to deliver your shipment. Please note that the postman is not required to ring the bell if your parcel fits in the letterbox. (Tip: Via the My bpost app and Track & Trace you can immediately see if your parcel has been delivered.) Check regularly that your bell is still working properly. If the postman didn’t ring the doorbell for your parcel, you can report this using the online form at the bottom of this page. We will ask for the barcode of your parcel and your contact details so that we can discuss this with the correct postman.
How do I dispute import costs on a gift?
FAQResidential
You will receive an invitation to pay import costs if your shipment does not meet all the conditions for a gift. Therefore, you first need to check when a parcel is considered a gift . If you believe that your parcel does meet these conditions, you can apply for an exemption by contesting the import costs. To do so, ask the sender to send you an e-mail confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift Afterwards, enter your barcode and postal code via Track & Trace or via the My bpost app. There you will find a link to an online form to dispute your import costs. Upload the sender's email to this form as proof.
How do I dispute import costs on a gift?
FAQResidential
You will receive an invitation to pay import costs if your shipment does not meet all the conditions for a gift. Therefore, you first need to check when a parcel is considered a gift. If you believe that your parcel does meet these conditions, you can apply for an exemption by contesting the import costs. To do so, ask the sender to send you an e-mail confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift Afterwards, enter your barcode and postal code via Track & Trace or via the My bpost app . There you will find a link to an online form to dispute your import costs. Upload the sender's email to this form as proof.
How quickly will my letter be delivered abroad?
FAQResidential
The delivery time for letters to foreign countries depends on different factors: The destination: your letter is usually delivered faster within Europe than outside Europe Postal delivery in the destination country: foreign postal services might not distribute letters daily Local holidays Within Belgium, your international letter is treated as priority mail until it reaches the border. This is not necessarily the case in the destination country.
, Indicative delivery period of letters in foreign countries
, To our neighbouring countries: 2 to 3 working days To other European countries: 3 to 6 working days To the rest of the world: 5 to 20 working days Since bpost has no influence on the postal process in other countries, the delivery period may differ from the indicative delivery period.
bpost returns your parcel to the sender if: The sender entered your home address incorrectly. Your parcel was not accepted at the door (e.g. because it is damaged) You did not pick up your parcel at the Pick-up point within 14 calendar days You did not pick up your parcel at the Parcel Locker within 5 calendar days Contact the sender to take further actions (e.g. to ship your parcel again or if you want a refund). If your parcel was returned to sender incorrectly, please let us know via our online form at the bottom of this page.
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