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I can only pick up my registered mail after the last date on the failed delivery notice. What should I do?
FAQResidential
In this case, you have two possibilities: Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your place Or you have the Moving Department at bpost keep your mail until you return .
Unfortunately, this is not possible. We will only leave a failed delivery notice: If we cannot reach you digitally (by email or in the My bpost app). Your parcel has been sent by a private individual. This not only saves paper, it also helps protect the environment. Tracking your parcel digitally ensures you always have the latest updates at your fingertips.
Who handles my registered mail abroad?
FAQResidential
Depending on the destination country, your registered mail is handled by a local post operator.
After payment in the My bpost app or online shipping tool, you should immediately receive a shipping label for your registered mail item in the app or shipping tool itself and by email. Check your junk folder or spam filter if you cannot find the email. If you are sure you have not received it, contact our customer service.
You can follow your shipment abroad online via Track & Trace or the My bpost app using the barcode number of your shipment. As soon as your parcel crosses the border, another foreign postal service will take care of the delivery. From the moment your parcel is abroad, we depend on information from our foreign colleagues.
Which stamps do I use for a letter to a foreign address?
FAQResidential
bpost has stamps for shipments outside Belgium. There are stamps for Europe (EUROPE) and for the rest of the world (WORLD). You can buy them at our Postal office and Postal Points and in our eShop. example EUROPE eShop - stamps EUROPE example WORLD eShop - stamps WORLD The number and type of stamps for your letter sent abroad depends on the size, weight and destination of your letter.
From bbox locker to bbox locker
Residential
Ship without a label or box, quickly and cheaply via bbox lockers!
What is Mail Ahead?
FAQResidential
Mail Ahead in the My bpost app allows you to see your incoming mail, even before the mail carrier drops it in the letterbox. You will see an image of the outside of your personal mail that you will receive in your letterbox that day. This newly launched feature is in its beta version and not yet available to everyone. Our beta tester community is growing, and you may become part of it soon. Alternatively, you can access it once it’s fully launched.
You can find all stamps – including limited series, special editions and theme stamps: In our eShop At our Philately & Stamps Printing department (philately@bpost.be or 02 278 50 70) In our 'Filaboetiek' in Mechelen (Egide Walschaertsstraat 1b, 2800 Mechelen) and Brussels (Lakensestraat 1, 1000 Brussels). You'll find the opening hours on page 2 of the latest edition of Philanews.
What's the best way to weigh my letter?
FAQResidential
You can weigh your letter at home. Or you can have your letter weighed in a Post Office in your neighbourhood.
Download My bpost app
