Question 1

What is the difference between priority and non-priority delivery?

Accepted Answer

The difference between priority and non-priority is in the delivery period. Letters with a non-priority stamp are delivered within maximum 3 workdays. Letters with a priority stamp are delivered the next workday.

Question 2

I have an urgent mail. Can my letter be delivered tomorrow?

Accepted Answer

To have your letter delivered tomorrow within Belgium, use a prior seal and deliver your prior letter before the last collection in:A Red Letter Box. You will find the time of the last collection on&nbsp;the letterbox.A Post Office or Post Point. You'll find the time of the last collection in each office.

Question 3

How many stamps should I put on my letter?

Accepted Answer

The number of stamps you attach to your letter depends on:the destinationthe size and weight of your letterQuickly find how many stamps your letter requires via our overview page. You can calculate the price of your letter at the same time.

Question 4

How do I send priority mail?

Accepted Answer

To send a letter as priority mail, you need a priority stamp.To be sure that your priority delivery arrives the next workday, you must put it in a red mailbox before the last collection or drop it off at a Post Office or Post Point before 16:00.Only a priority stamp guarantees that your letter is delivered the next workday. Writing 'priority' on an envelope with a non-priority stamp does not count.

Question 5

Do old priority stamps remain valid?

Accepted Answer

Priority stamps are valid if they were issued after 1 January 2019. All other stamps can be used if they were issued after 2 October 1961. Your letter will be treated like non-priority mail and delivered within 3 workdays.

Question 6

How do I stamp an urgent shipment?

Accepted Answer

If your mail is urgent, choose a Priority stamp. That way your letter will arrive the next workday.

Question 7

Is it better to send urgent mail as registered mail?

Accepted Answer

Registered mail is not faster than a regular delivery. To have your letter delivered tomorrow, use a Priority stamp and place it in a red mailbox (do that before the last collection) or drop off your letter in a Post Office before 16:00.

Question 8

Will my non-standardised mail be delivered later?

Accepted Answer

We deliver your non-standardised mail just as quickly as standardised letters.

Question 9

Will I receive compensation if my priority mail is not delivered the next workday?

Accepted Answer

Unfortunately, we cannot reimburse you for this. This is because your letter does not have a bar code and therefore we cannot trace it. We cannot trace when your letter has arrived at our sorting centre. This is however possible if you send your letter by registered post.Would you like to make a complaint because your prior mail has not been delivered on time? Please contact our customer service via the online form at the bottom of this page.

Question 10

I attached a non-priority stamp on my envelope. Can I still turn it into priority mail?

Accepted Answer

If you already attached a non-priority stamp on the envelope but want it to be delivered the next workday, you must go to the Post Office. With a small surcharge – the difference between a non-priority and a priority stamp – we will turn your letter into priority mail.

Question 11

Is registered mail automatically priority mail?

Accepted Answer

Registered mail is priority mail and is delivered the next workday.

Question 12

Is registered mail automatically priority mail?

Accepted Answer

Registered mail is priority mail and is delivered the next workday.

Question 13

Can I make personalised stamps for every kind of shipment with MyStamp?

Accepted Answer

There are personalised stamps for every kind of shipment:Priority in Belgium – for next workday deliveryNon-Priority in Belgium, values 1 and 2 – for delivery within 3 workdaysMail within Europe (Europe stamp)Mail for rest of the world (World stamp)

Question 14

Why was my priority letter not delivered on time?

Accepted Answer

We're sorry that your letter with a priority stamp was not delivered on time. Your priority letter will be delivered the next day in Belgium in 95% of the cases if:Your priority letter is placed in a red mailbox before the last collection of the day. The collection time is listed on the mailbox.Your priority letter is handed in at a Post Office or Post Point before the last collection. The collection time is listed in every Post Office and Post Point.Only in exceptional cases will your priority letter not be delivered on time (e.g. a technical malfunction). As a regulator of the postal market, BIPT sees to it that at least 95% of the letters with a priority stamp are delivered within Belgium the next workday.

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