My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
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My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
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I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
187
How do I know who is the sender of my parcel?
  Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Follow my parcel
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Customer service
Send letters and cards
Stamps
MyStamp
11 questions
 for the keyword « MyStamp »
How do I make and order personalised stamps?
How does MyStamp work? Step 1: Choose your photo Select a photo from your computer, tablet, smartphone, Picasa, Flickr or Facebook. It can be horizontal or vertical. You can edit your photo in the tool; for example you can zoom in or add some text. Good to know: the photos remain your property. bpost does not become the owner of your photo and does not have the right to use your photo unless you give explicit permission. Step 2: Make your choice Choose your stamp: Priority stamp, Non-Priority stamp (1 for standardised mail in Belgium and 2 for non-standardised mail up to 100 g), a Europe or World stamp. Choose the number of stamp sheets. Step 3: Enter your details Enter your promotional code then choose whether you want to log in or continue without an account. Step 4: Pay for your order Pay for your personalised stamps with Maestro, Visa, MasterCard or home banking.
How much do personalised stamps via MyStamp cost?
  Check the prices of personalised stamps on the MyStamp website. The more stamps your order, the cheaper. Moreover, bpost delivers your order for free.
Can I make personalised stamps?
With the MyStamp web tool, you can make personalised stamps with your favourite photo.
Can I use personalised MyStamp stamps on square envelopes?
You can use personalised MyStamp stamps for all standardised and non-standardised mail. It is the ideal stamp for invitation cards. In that case, choose a stamp with a value of 2.
Can I use any image on my personalised stamp?
Choose a JPEG photo in colour or black and white of maximum 3.2 MB. Make sure that you own the copyright of the photo. Don't just use photos taken off the internet. Unethical, provocative or misleading photos are forbidden.
Can I make personalised stamps for every kind of shipment with MyStamp?
There are personalised stamps for every kind of shipment: Priority in Belgium – for next workday delivery Non-Priority in Belgium, values 1 and 2 – for delivery within 3 workdays Mail within Europe (Europe stamp) Mail for rest of the world (World stamp)
Is it possible to make personalised stamps?
You can make personalised stamps with your own photos with MyStamp. You select a photo on your computer, on social network websites like Facebook, or on online web albums. You receive your personalised stamps in your letterbox within 5 workdays. For companies that is within 10 workdays.
Do I have to order a minimum number of personalised stamps at MyStamp?
The minimum number is one sheet of 10 or 20 stamps. The more stamps you order, the lower the price per piece.
Can I get an invoice for my personalised stamps?
You can get an invoice for your order of personalised stamps. You must make and order your stamps with MyStamp Pro, the tool for companies, and mention your VAT number when paying. We will send your invoice 3 workdays after your order was placed to the address that you mentioned.
What is the size of a MyStamp stamp?
You can choose between a horizontal or vertical stamp. Size of a horizontal Non-Priority stamp: Stamp: 72 mm x 31.4 mm Photo: 52 mm x 28 mm Size of a vertical Non-Priority stamp: Stamp: 44.5 mm x 31.4 mm Photo: 25 mm x 28 mm Size of a horizontal Priority stamp: Stamp: 72 mm x 31.4 mm Photo: 48 mm x 27 mm Size of a vertical Priority stamp: Stamp: 44.5 mm x 31.4 mm Photo: 20.5 mm x 27 mm
How do I attach MyStamp stamps?
The stamps of MyStamp are self-adhesive. You attach the stamps in the upper-right corner of your envelope.