Question 1

I downloaded the My bpost app, but the app doesn't work. What do I do now?

Accepted Answer

Make sure that you always use the latest version of the My bpost app. Update the My bpost app with the App Store or Google Play. If the My bpost still doesn't react, delete the app then reinstall it.If you experience problems registering, please contact our customer service. An employee will help you create your account.

Question 2

What can I use the My bpost app for?

Accepted Answer

With the My bpost app, you can track, receive and send all your parcels with just one app.Follow all your parcels in an easy way, even parcels from other parcel delivery companies. Most bpost parcels are automatically added to the app, but you can add parcels from other delivery companies yourself by entering the barcode of your parcel.Decide for which parcels you would like to receive status notifications.Via your delivery Preferences you determine where your bpost parcel will be delivered, up to 5 minutes before delivery, if you are not home: with a preferred neighbour, in a safe place, or in a chosen Pick-up point or Parcel Locker.Quickly create a shipping label to send a parcel and just print the label at home, at a Post Office or at a Post Point near you.Securely pay import charges for&nbsp;shipments from outside the EU.Moreover, with My Mail you can see which items are on the way to your house. This functionality is still in the testing phase and is only available to a limited audience.Download the app:For AndroidFor iPhone

Question 3

Can I download the My bpost app on my tablet?

Accepted Answer

Unfortunately the My bpost app (still) isn't available for tablets. You can download the app on your smartphone via Google Play or the App Store.Download the app:For AndroidFor iPhone

Question 4

I am not able to register in the My bpost app. What should I do?

Accepted Answer

When creating your account, your e-mail address may produce an error message. This is because a previously created account using your email address was used to manage your delivery preferences. If this account is no longer active or has not been activated, you will not be able to use this email address (for the time being). In this case, please contact customer service. An employee will help you create your account.

Question 5

Can I change or delete my email address in the My bpost app?

Accepted Answer

Your My bpost app account must be linked to at least one email address. If you want to use a different email address, you can:Create a new account for the My bpost app. You do this by signing out of your current account via the 'More' menu and then selecting 'Sign out'. Then you can create a new account in the app using your new email address.If you no longer use your old email address, you can also simply add your new address to your current account. Select the 'More' menu, choose 'My email addresses' then enter the email address you wish to add. Parcels and shipments ordered with this email address will automatically be added to the My bpost app from now on.The email addresses you have added can easily be changed or deleted.

Question 6

How do I make and print a shipping label via the My bpost app?

Accepted Answer

Een verzendetiket aanmaken en laten afdrukken via de app doe je als volgt:Open the My bpost app and select 'Send' at the bottom of the screen.Choose whether you want to send a parcel to Belgium or abroad.Fill in the details of your parcel (weight, mailing option, recipient's details, etc.)Pay for your shipment using Bancontact (app or card), credit card or PayPalYou immediately receive the created shipping label via email.Download the shipping label and print it (if you can connect to a printer), or send it to someone who can print it for you. You can also have your label printed in a Post Office or Post Point (€0.75). This option must be ticked when you create your shipping label.Attach the shipping label to your parcel and hand it in at a Post Office, Parcel Point or Post Point. Or send it via a bpost Parcel Locker.

Question 7

How do I print a shipping label created in the My bpost app?

Accepted Answer

There are several ways to print a shipping label created in the My bpost app:You can print it from the app if your smartphone is connected to a printer.After creation in the app, you will receive an email containing the shipping label, which you can print using your computer. You can also send the email with the shipping label to someone who can print it for you.You can choose to have your shipping label printed in a Post Office or Post Point (€0.75). This option must be ticked when you create your shipping label (last step in the process). You will receive a unique barcode; show this at a Post Office or Post Point. An employee will print your shipping label and make sure your parcel is delivered.

Question 8

How can I link an additional email address to my My bpost app account?

Accepted Answer

You can link an additional email address to the My bpost app as follows:Open the My bpost app and select the 'More' menu at the bottom of the screen.Select 'My email addresses' and then 'Add email address'.Enter the email address you wish to add.Enter the verification code that was sent to this email address.Parcels and shipments ordered with this email address will automatically be added to the My bpost app from now on.