Question 1

Which parcels can I follow with the My bpost app and how do I add them?

Accepted Answer

You can follow all your parcels with the My bpost app. Also those from other postal services. bpost parcels linked to your email addresses in the My bpost app are added automatically. It is easy to add other parcels in the app:Click on ‘add a shipment’ on the app start screenEnter the parcel's barcode number or scan the barcode with the app.Select the postal service from the list. If your postal service is not in the list, send us a message via the app. We will add it to the current list.Enter the postcode of the delivery address.

Question 2

The My bpost app doesn't recognise my parcel. What do I do now?

Accepted Answer

Sometimes we only receive the barcode from the sender at a later moment in time. As a result, you cannot follow your parcel. In that case, try again later.Double check that you entered the correct barcode and postcode. Be sure to select the correct postal service from the list. If you don't know the name of the postal service, select 'I don't know'. If you know the name of the postal service but it's not in our list, send us a message via the app. We will add it to the current list.

Question 3

I am expecting a 'payment upon delivery' parcel, can I pay for this in advance?

Accepted Answer

No, that is not possible at the moment. You can pay for your parcel as follows:with exact changewith the Payconiq by Bancontact app or your banking app that offers the Payconiq by Bancontact functionalitywith your debit or credit card (only possible in a Post Office, Post Point or Parcel Point)Parcels from outside the European Union with import costs can be paid in advance via the My bpost app as from 7 June&nbsp;2021. You will receive a notification for these parcels in your app.

Question 4

How can I pay in the My bpost app?

Accepted Answer

You can pay (e.g. your shipping label, import costs for shipments from outside the European Union) via the app with:the Payconiq by Bancontact app or your banking app that offers the Payconiq by Bancontact functionality, or with your card reader.Mastercard, Visa, MaestroPayPal

Question 5

I see parcels in the My bpost app that are not intended for me. Why is this?

Accepted Answer

It is possible that a sender added an incorrect (and coincidentally your) email address to a shipment. Be sure to check that your email address is spelled correctly in the 'My email addresses' menu. (You will find 'My email addresses' in the 'More' menu at the bottom of the app).

Question 6

Why am I receiving a tracking request in the My bpost app?

Accepted Answer

You receive a tracking request when someone adds the barcode of your parcel in the My bpost app. You can easily accept or decline this request within the app. If you do not respond, the request will be automatically declined after 24 hours.If you receive a request from your own email address, add the address to your profile. Your bpost parcels linked to this address will then be automatically added in the My bpost app.

Download My bpost app

Download My bpost app

The benefits of a bpost account?

Download My bpost app

Download My bpost app