Track your shipment
Please fill out the shipment barcode and the postal code of the recipient below.
Search result
435 results
filters
Residential
Business
Public-Sector
Pages
FAQ
Blog
filters
435
results
for the key word
« track and trace »
Can I attach stamps to my parcel instead of a mailing label?
FAQ
Residential
You can use stamps instead of a shipping label if your shipment does not exceed the following dimensions and weight: Width: 230 mm Length: 350 mm Height: 30 mm Weight: 2 kg Please note: if you send a parcel with stamps, then there is no barcode and you cannot follow it with Track & Trace. A shipping label has a barcode and can be followed with Track & Trace.
What happens to my parcel after the postman takes it?
FAQ
Residential
Once the postman finishes their round, they bring your parcel to the nearest distribution centre. From there, your parcel is sorted and starts its journey to the recipient. You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode.
When will my national parcel be delivered within Belgium?
FAQ
Residential
After we have received the parcel from the sender, we try to deliver all parcels sent within Belgium
, the next workday
, . You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode. The stated time slot (date and time) for delivery is an indication; 95% of the parcels are delivered within this time slot. More information about the delivery period of international parcels.
A parcel from outside the EU?
Residential
Are you expecting a parcel sent from a country outside the European Union? You may need to pay VAT, import costs or administration fees. Find out which costs to take into account.
Sending a parcel abroad
Residential
Choose your delivery solution, calculate the price quickly, and send your parcel to an address outside Belgium. Includes Track & Trace.
Receive parcel from abroad
Residential
Follow your parcel from abroad with Track & Trace. Discover where your parcel goes if you are not at home.
We will only leave a failed delivery notice if we cannot reach you digitally. That helps us cut our paper consumption. For the latest information about the status and whereabouts of your parcel, see our emails, the My bpost app or Track & Trace . You can collect your parcel by showing the barcode number of your parcel in the e-mail or in the My bpost app.
Why wasn't my parcel delivered to a bbox locker?
FAQ
Residential
There can be different reasons why your parcel was not delivered to a bbox: The bbox was full or out of order due to a technical breakdown. Your parcel was too heavy or too large. Some parcels cannot be delivered to a bbox; these include Registered Mail (signature required) and parcels that require payment upon delivery. If we cannot deliver your parcel to a bbox, we will deliver it to a different Pick-Up Point close by. You will be informed with Track & Trace and the My bpost app.
Why hasn't my international shipment been delivered?
FAQ
Residential
You can
, follow your parcel online
, with: Track & Trace the My bpost app If you have a bpost account , you can also follow your parcel in the bpost shipping tool. You'll need the barcode number of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt.
, Please note:
, If your barcode starts with the
, letter ‘U’
, , you cannot track your shipment. This barcode is only used to facilitate the import procedure and present the shipment to Belgian customs. After the shipment is released, it will be handed over to bpost without further tracking.
, My parcel comes from inside the European Union
, There is no default import procedure. If it wants to, customs can check shipments from inside the European Union. Some regions of the EU are also subject to customs duties and VAT because they are not part of the EU customs territory, even if they belong to the geographical territory of the EU (e.g. the Canary Islands).
, My parcel comes from outside the European Union
, In this case an import procedure for your parcel will start upon its arrival in Belgium. The duration of this procedure depends on the following: Whether or not you already paid VAT on your shipment via the online shop The value of your shipment If you did not pay any VAT in advance or your shipment is worth more than €150, the bpost customs clearance service must first determine the import costs. To do this, the value of the contents of your shipment must be known (based on the invoice). If this is not provided, bpost will ask you to upload the invoice of your purchase online. You have 14 days to pay the import costs (VAT, import duties or any other customs fees and formalities). Most shipments are cleared within a week. In this phase, your goods are declared to Belgian customs. Customs has the right to check the content of your shipment. Please allow an additional 3 to 7 days for delivery in case of extra inspections.
, My parcel is a gift
, A parcel can be exempt from import costs when meeting the following conditions .
Can I follow my parcel in any country?
FAQ
Residential
You can trace international shipments upon condition that we get the Track & Trace information from our foreign colleagues. Follow them in Track & Trace or via the My bpost app.
Download My Bpost app
