Track your shipment
Please fill out the shipment barcode and the postal code of the recipient below.
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The delivery address on my parcel is wrong. Now what?
FAQ
Residential
The address listed in Track & Trace or the My bpost app is based on the address provided by the sender to bpost.
, The address is not my current address
, Unfortunately, we cannot change it. The shipment will be delivered to the address indicated. Check whether your profile details are up to date in the online shop where you placed an order.
, The address is wrong or incomplete
, If you notice that the delivery address is wrong or incomplete, you can still modify it in the My bpost app or in Track & Trace. Provided that: Your parcel has not yet arrived at our sorting centre. Both the correct and incorrect address share the same postal code. The delivery address is not a Pick-up point. Your parcel is sent from Belgium.
, Tip:
, always check that your address details are up to date when ordering from an online store.
, I cannot change the delivery address (anymore)
, Don't worry, when your shipment is en route for delivery, our postmen are asked to compare the address with the one printed on the shipping label. If we cannot find the address or match it, we will return your shipment to the sender. You will be notified of this in Track & Trace and the My bpost app. In this case, contact the sender to determine what steps should be taken.
, My shipment comes from outside the EU
, If you see a wrong address during the import procedure and receive an invitation to pay the import costs, it is best to refuse the shipment. This is because we cannot guarantee that the shipment will be delivered correctly and you cannot get a refund for the import costs.
How do I know who is the sender of my parcel?
FAQ
Residential
Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Can I attach stamps to my parcel instead of a mailing label?
FAQ
Residential
You can use stamps instead of a shipping label if your shipment does not exceed the following dimensions and weight: Width: 230 mm Length: 350 mm Height: 30 mm Weight: 2 kg Please note: if you send a parcel with stamps, then there is no barcode and you cannot follow it with Track & Trace. A shipping label has a barcode and can be followed with Track & Trace.
What happens to my parcel after the postman takes it?
FAQ
Residential
Once the postman finishes their round, they bring your parcel to the nearest distribution centre. From there, your parcel is sorted and starts its journey to the recipient. You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode.
When will my national parcel be delivered within Belgium?
FAQ
Residential
After we have received the parcel from the sender, we try to deliver all parcels sent within Belgium
, the next workday
, . You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode. The stated time slot (date and time) for delivery is an indication; 95% of the parcels are delivered within this time slot. More information about the delivery period of international parcels.
Sending a parcel abroad
Residential
Choose your delivery solution, calculate the price quickly, and send your parcel to an address outside Belgium. Includes Track & Trace.
We will only leave a failed delivery notice if we cannot reach you digitally. That helps us cut our paper consumption. For the latest information about the status and whereabouts of your parcel, see our emails, the My bpost app or Track & Trace . You can collect your parcel by showing the barcode number of your parcel in the e-mail or in the My bpost app.
A parcel from outside the EU?
Residential
Are you expecting a parcel sent from a country outside the European Union? You may need to pay VAT, import costs or administration fees. Find out which costs to take into account.
Why wasn't my parcel delivered to a bbox locker?
FAQ
Residential
There can be different reasons why your parcel was not delivered to a bbox: The bbox was full or out of order due to a technical breakdown. Your parcel was too heavy or too large. Some parcels cannot be delivered to a bbox; these include Registered Mail (signature required) and parcels that require payment upon delivery. If we cannot deliver your parcel to a bbox, we will deliver it to a different Pick-Up Point close by. You will be informed with Track & Trace and the My bpost app.
Can I follow my parcel in any country?
FAQ
Residential
You can trace international shipments upon condition that we get the Track & Trace information from our foreign colleagues. Follow them in Track & Trace or via the My bpost app.
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