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for the key word « track and trace »

Phishing

Residential

Protect yourself  from fraud and scams.

Registered mail with confirmation of receipt

Residential

The advantages of registered mail. Extra certainty with a signed confirmation of receipt.

Can I take my letter to a Post Office and purchase a stamp and envelope there?

FAQ Residential

You can buy stamps and envelopes in the Post Office and mail your letter right away. Note: we do not sell stamps and envelopes per piece; they come in packs of 10. You can find pre-stamped envelopes, even in packs of 10, in the Post Office.

Screenless Parcel Lockers

Residential

Send, receive and return parcels easily with the My bpost app. Discover how it works.

Do I have to pay import costs on gifts from outside the EU?

FAQ Residential

On gifts from family or friends from outside the EU, customs charges import costs if the shipment does not meet all the requirements of a gift . If you believe that your shipment does meet these conditions, you can dispute these costs and apply for an exemption. You can do this after you have received a letter or request for payment. , I have received a letter to provide the proof of value , Ask the sender to send you an email confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift You can then upload this email as proof via the online form. To do so, follow the instructions in the letter. , I have received an invitation to pay the import costs , Ask the sender to send you an email confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift Then, enter your barcode and postal code via Track & Trace or via the My bpost app. There you will find a link to an online form to dispute your import costs. Upload the sender's email to this online form as proof. , Please note , : Customs carries out checks on the value of shipments. A fine may be imposed in the event of an erroneous declaration. Upload the sender's email to this form as proof.