Track your shipment
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I want to hand in a parcel, where do I find Drop-off points and their opening hours?
FAQ
Residential
You can find the different Drop-off points and their opening hours: Via 'Find a Drop-off Point' In the online shipping tool when you create a shipping label You can also give your parcel to the postman when he delivers another one to you. More information about handing your parcel to the postman .
Is my parcel additionally protected against theft and damage if I send it in a bpost box?
FAQ
Residential
Your parcel does not receive extra protection if you send it in a bpost box. If you want extra protection, choose the ‘With warranty’ shipping option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500). More information about the calculation of this compensation . You can select this mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to send your parcel with warranty. You can also choose the ‘With warranty’ option for parcels sent abroad.
You’ll get an email or a notification in the My bpost app stating the delivery date and location as soon as your registered mail is on its way. You still have time to change the time or place of delivery in the app. Your options: You can postpone delivery until the next working day. You can have the registered mail delivered straight to a Post Office or Post Point. Please note that you won’t be able to change this choice afterward. If you are not at home you can have someone else take receipt of your registered mail based on a proxy .
How much time do I have to return the parcel with the wrong contents and get a refund?
FAQ
Residential
Find out how much time you have to return your parcel and how you can get a refund on the website of the original sender.
Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?
FAQ
Residential
Sent within Belgium (national)
, With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or damage. If your parcel is shipped ‘with guarantee’, you will be reimbursed for the value of the contents of the shipment (up to €500) +
,
, the shipping costs. If the contents only include documents, you will receive a €15 compensation.
, Sent outside Belgium (international)
, Depending on the shipping option , you are entitled to the following compensation:
, Economy
, : no compensation
, Standard
, : the maximum compensation is 40 SDR* + 4.5 SDR* per kg + the postage fees. More information about this calculation .
, With guarantee:
, You will be reimbursed for the value of the contents of the shipment (up to €500) + the shipping costs. If the contents only include documents, you will receive a €15 compensation.
I didn't put enough stamps on my letter and got it back. Can I send it again with extra stamps?
FAQ
Residential
You can no longer use the envelope and stamps if you got the letter back. You will have to send your letter in a new envelope with new stamps.
For more information about return shipments – the address and the refund – you should check the website of the seller.
FAQ
Residential
Read the return instructions on the website of the online shop. That's where you'll find the address where you should send your parcel and how the refund is organised.
My parcel is not in the bbox locker; it was sent back to the sender. Why, and can I still receive it?
FAQ
Residential
bpost returns your parcel to the sender in the following cases: If the sender entered an incorrect address for the bbox locker. If the sender did not communicate your (correct) email address. In that case, we cannot inform you about your parcel. If you didn't remove your parcel from the Parcel Locker after 5 calendar days. Contact the sender to be able to receive your parcel.
GDPR Mobile
Business
GDPR Mobile
Receive parcel from abroad
Residential
Follow your parcel from abroad with Track & Trace. Discover where your parcel goes if you are not at home.
Download My Bpost app
