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There are several ways to print a shipping label created in the My bpost app: You can print it from the app if your smartphone is connected to a printer. After creation in the app, you will receive an email containing the shipping label, which you can print using your computer. You can also send the email with the shipping label to someone who can print it for you. You can choose to have your shipping label printed in a Post Office or Post Point (€0.75). This option must be ticked when you create your shipping label (last step in the process). You will receive a unique barcode; show this at a Post Office or Post Point. An employee will print your shipping label and make sure your parcel is delivered.
The countries in the European Union: No customs documents are needed for the following countries of the European Union: Austria Belgium Bulgaria Cyprus Denmark Germany Estonia Finland France Greece Hungary Ireland Italy Croatia Latvia Lithuania Luxembourg Malta The Netherlands Poland Portugal Romania Slovenia Slovakia Spain Czech Republic Sweden Since 1st January 2021, customs documents are required for the United Kingdom.
, Territories not covered by EU rules
, There are some areas that are within the territory of the European Union, but that are not part of the EU fiscal territory. If you are sending a parcel to one of these territories that are not covered by EU rules, you will also need to include customs documents. Territories not covered by EU rules: Åland Islands Andorra Büsingen Campione D'italia Canary Islands Ceuta Channel Islands DOM (Departements d'Outre-Mer) Gibraltar Heligoland Isle of Man Lake Lugano Livigno Melilla Monaco Mountain Athos San Marino
You will receive a free text message as soon as you transfer, withdraw or pay an amount in a currency other than euro. In that case, you will have to pay 1.75% extra on top of the amount of the transaction for foreign exchange charges for transactions in a foreign currency. The conversion into euro is done according to Mastercard International's exchange rate, based on the one of the European Central Bank (ECB). This text message shows you the difference (in %) between the reference rate of the ECB and the one of Mastercard (costs included). You will receive a text message for the transaction performed in the following currencies: Bulgaria (BGN) Croatia (HRK) Czech Republic (DKK) Denmark (DKK) Hungary (HUF) Iceland (ISK) Liechtenstein (CHF) Norway (NOK) Poland (PLN) Romania (RON) Sweden (SEK) You can easily turn these text messages on or off using the form below.
All international shipments are delivered within 10 business days . They may be delivered sooner, depending on the destination and the selected service: bpack World Express Pro Europe: no more than 1-2 business days Rest of the World: 2-5 business days Browse the delivery terms by country Standard services Home delivery worldwide (bpack World Business) in 2-10 business days. Browse the delivery terms by country for bpack World Business (NL) . B2B deliveries in Europe (bpack Europe Business) in 5 business days. Browse the delivery terms by country for bpack Europe Business (NL) . Delivery of your customer returns (bpack World Easy Retour) in 2-5 business days. Browse the delivery terms by country for bpack World Easy Retour (NL) . Delivery to Pick-up points (bpack@bpost international) Delivery to France in 3 business days (Tuesday to Saturday) Delivery to Luxembourg in 1 business day (Monday to Saturday) Delivery to the Netherlands in 2 business days (Monday to Saturday)
Why wasn't my parcel delivered to a neighbour?
FAQResidential
There can be several reasons why your parcel was not delivered to a neighbour: The postman could not deliver your parcel to a neighbour because he was not at home or did not accept it. Your parcel is a shipment with payment upon delivery. Your parcel is a secure delivery, so you need to show your secure delivery code. Your parcel is a registered mail. Your chosen neighbour (under My Delivery Preferences) lives more than 50 m walking distance from your home. The parcel was ordered with an email address that (still) is not linked to your delivery preferences. That's why we were not able to apply your delivery preference. Take into account that the validation of a new account or new address via MyPreferences takes 10 days. If you do not think that the above mentioned reasons are the cause, you can report this via the online form .
How do I create a mailing label? How long does it remain valid? Where do I have to attach it?
FAQResidential
If the original sender does not offer any return options, then you must return your parcel and purchase a shipping label on our website, in the eShop or in a Post Office, Post Point or Parcel Point. The shipping label is valid for 3 months, but you should ask the original sender how much time you have to send your parcel back. You attach the shipping label firmly on your parcel with tape. It must not come loose. Make sure that the entire shipping label is legible. The barcode must be visible immediately. If you reuse the original packaging, then you must attach the shipping label on top of the original shipping label. The original barcode must be covered. If you reuse the original packaging, then you must attach the shipping label on top of the original shipping label. The original barcode must be covered.
Seamlessly integrate bpost shipping into your store through our plug-in. Choose from our SME offer or tailor a custom contract for high-volume shipping. Say goodbye to hassles and hello to efficiency.
First check whether you have entered the correct email address and password for your account.
, Forgotten your password?
, If you have forgotten your password, you can request a new one by clicking on the link 'Forgotten your password?' on the login screen. You'll then receive an email at the email address the account is registered with. The email will include a link that allows you to set your password again. If you don't receive an email, you've most likely used a different email address to log in to the app. In that case, you'll need to make a new account. If you're still unable to log in, please contact customer service.
, A while since you've used your account?
, If you haven't used your account in the last three years, it will automatically be put on hold. You can once again create an account with the same email address, or a different one if you would prefer. If you still have credit on your old account, contact customer service to have it transferred.
How do I receive a proof of delivery for my parcel?
FAQResidential
You will receive proof of delivery with the date and signature of the recipient if you select the payable option ‘with guarantee’ in the online shipping tool. Or if you choose that option in the Post Office or Post Point. You will have to pay extra for this option. In that case, you are protected up to €500 if your parcel is lost or damaged. You can also choose the option ‘with confirmation of delivery’, in which case you will receive a text message or email: When the parcel is delivered If the parcel could not be delivered because the addressee was not home. In that case, your parcel will be made available to the addressee at the nearest Pick-up Point. If the addressee has not collected it from the Post Office, Post Point or Parcel Locker. For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.
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