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What does delivery to a safe place mean?
FAQResidential
Via MyPreferences you can list a safe place where your parcel can be delivered if you are not home. This is a place round your house. Tips: Make sure that the chosen place is safe, dry and easily accessible. Upload 2 photos via MyPreferences to help our postmen. Your safe place can be the garden shed or a spot under a lean-to. Please note that in some cases we can't deliver to your safe place. Discover in which cases .
Your parcel remains available at a Pick-up point for 14 calendar days and at a Parcel Locker for 5 calendar days. After that it will be sent back to the sender.
The maximum amount depends on your bank's payment limits. If this limit is exceeded, you are notified immediately. In that case, there are two possibilities: You pay cash (the exact amount) to the postman and receive your parcel immediately Your parcel goes to the Post Office or Post Point in your neighbourhood, where you can pay for it the next workday with a debit or credit card.
You can buy a shipping label in a Post Office, Post Point or Parcel Point. If you create a shipping label online, you can have it printed at a Post Office or Post Point. Indicate this option - before you pay – in your shopping basket. Please note: this choice is valid for your entire order and not per label. Some Post Offices have a kiosk where you can create your shipping label.
As soon as the postman picks up your parcel, you will receive a mailing receipt by e-mail. If you did not receive this e-mail, please check your spam folder. If the e-mail is also not in your spam folder, please contact our Customer Care Centre via the online form at the bottom of this page.
Why was my registered mail sent back to me?
FAQResidential
The reason for the return is written on your returned registered mail. Registered mail is returned in the following cases: • if the address is incomplete or incorrect • if the addressee does not receive mail at the specified address • if the addressee declined to accept the registered letter • if the addressee did not pick up the registered mail within 15 days, after receiving a notice of absence.
What is the price for a funeral announcement?
FAQResidential
To ensure your funeral announcement arrives as quickly as possible so everyone gets the chance to attend, we have developed a dedicated process that guarantees a special treatment for them.
, Each card/letter is sent for the
, price of a prior sending
, (see Quantity-pricing for 0-50 g letters)
, . You can of course also send your cards and letters with regular stamps (prior or non-prior) that you may have at home, but we won’t be able to give them this special treatment.
Why do I have to enter the e-mail address of the addressee when making my shipping label online?
FAQResidential
If you enter the e-mail address of the addressee for a shipment within Belgium, we can respect the delivery preferences that he/she entered in our tool. For a delivery to a Parcel Locker, we need the e-mail address to let the addressee know where and how he/she can pick up the parcel. For shipments abroad, we are required to request an email address.
If someone other than the addressee picked up the money or if you suspect fraud, you must contact the police and have a report made. Also contact the Customer Care Center of Ria Money Transfer. Ria will do all it can to recuperate the money or to repay the amount of the money transfer to the sender. That can take a while because it must be proved that neither the sender nor the addressee could do anything about the fraudulent withdrawal.
You can send the same postcard to several people. There are two ways to do this: Add several addresses to your postcard. This is particularly handy if you're sending Christmas cards or holiday postcards. You send the same postcard to several people in one click. You send a card you've previously sent, but you address it to someone else. Tap on a card, choose 'Resend', edit the card as desired and of course, fill in the new address.
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