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How much does it cost to rent a locker and how can I pay?
FAQ
Residential
Rental prices start at €0.45 per hour, depending on the locker size (S, M, L, or XL). A minimum rental of 4 hours applies. For longer use, you can opt for a daily rate (24h). You can easily pay via Bancontact Pay or Wero through your banking app. Per 4 hours Per 8 hours Per day (24 hours) S €1.8 €3.6 €6 M €2.4 €4.8 €8 L €3.2 €6.4 €11 XL €4 €8 €15
Can I order stamps online and have them sent to my home address?
FAQ
Residential
Buy your stamps quickly and easily via our eShop. Your order will be in your letterbox within 3 workdays.
I want to send a large parcel within Belgium. Which sizes and weights are permitted?
FAQ
Residential
The following conditions apply for a parcel within Belgium: The maximum weight is 30 kg the longest side is max. 1.5 m the total length of the sides is max. 3 m (1 x length + 2 x width + 2 x height) If you use a Parcel Locker, the following conditions apply: The maximum weight is 30 kg. The minimum size is 145 mm x 112 mm. The maximum size is 420 mm x 310 mm x 580 mm. The following rules apply for cylinders: Weight: maximum 30 kg Length: maximum 1.5 m Diameter: maximum 400 mm See our packaging guide for tips on preparing your parcel.
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The following bpost tools and applications are accessible with the same email address and password: bpaid Online shipping tool for parcels MyPreferences My bpost app Mobile Postcard De Verhuisdienst
Click on the link beneath for a Post Office or Post Point in your neighbourhood, and to check the opening hours.
bpost returns your parcel to the sender if: The sender entered your home address incorrectly. Your parcel was not accepted at the door (e.g. because it is damaged) You did not pick up your parcel at the Pick-up point within 14 calendar days You did not pick up your parcel at the Parcel Locker within 5 calendar days Contact the sender to take further actions (e.g. to ship your parcel again or if you want a refund). If your parcel was returned to sender incorrectly, please let us know via our online form at the bottom of this page.
You can follow all your parcels with the My Bpost app. Also those from other postal services. Bpost parcels linked to your email addresses in the My Bpost app are added automatically. It is easy to add other parcels in the app: Click on ‘add a shipment’ on the app start screen Enter the parcel's barcode number or scan the barcode with the app. Select the postal service from the list. If your postal service is not in the list, send us a message via the app. We will add it to the current list. Enter the postcode of the delivery address.
bpost also delivers parcels for DHL in Belgium. You must attach a valid DHL shipping label on your return shipment. Your parcel will be delivered to the original sender by DHL. A parcel that is delivered by a different postal service can always be sent back with bpost. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail. The price depends on the weight, the size and the destination. Use our online tool to calculate the price of your parcel. One of our partners is responsible for the delivery of your return shipment outside Belgium.
Because you are the sender, you must submit the compensation request. The compensation depends on the type of shipment: Standard: the shipping costs are reimbursed according to CMR conventions. Guaranteed option with sign for receipt: compensation up to €500 for goods and €15 for documents. To submit a claim for compensation, please contact our customer service, preferably via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.
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