Track your shipment
Please fill out the shipment barcode and the postal code of the recipient below.
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There is no return label in my parcel. Can I have the return shipment paid for by the original sender?
FAQ
Residential
You must ask the original sender of your parcel about that. If he/she is willing to do that, then ask him/her to create the return label online and e-mail it to you.
How should I pack my return shipment?
FAQ
Residential
Just like you pack regular mail: Protect the contents properly. Provide suitable and sturdy packaging with the correct dimensions. You can use a bpost box or your own box. If the box is still in good shape, then you can reuse it to send your parcel back. Remove the original shipping label or place your return label on top of the original shipping label.
It is possible that a sender added an incorrect (and coincidentally your) email address to a shipment. Be sure to check that your email address is spelled correctly in the 'My email addresses' menu. (You will find 'My email addresses' in the 'More' menu at the bottom of the app).
Where can I find my secure delivery code?
FAQ
Residential
Your code will be quoted in the bpost status emails sent to the address you used to make your online purchase. If you use the same email address for the My bpost app, you will also find the code there. The code consists of 6 digits and a QR code. To receive your parcel, you can have the QR code scanned or show the 6 digits.
What is the fastest way to get my parcel to the addressee?
FAQ
Residential
The fastest way to send your parcel within Belgium is with our courier service Euro-Sprinters. If you place an order today, then it will be collected and delivered today. bpost also delivers parcels quickly. If you send a parcel, we try to deliver it the next workday within Belgium.
What is the Bpost price to send a parcel abroad?
FAQ
Residential
If you send goods, they must always be sent as a parcel. The price to send a parcel abroad depends on the weight, size, destination and the options you choose. With Bpost you can send parcels of up to 30 kg to more than 220 countries. Make your shipping label online, via the eShop, or go to a Post Office or Post Point.
Don’t worry, we will help you sort this out quickly. First, check with the person who stored the items to confirm the correct locker number. Still not resolved? Call our support team on 02 320 23 90 with your details. We’ll quickly help you locate your item and give you access to the right locker.
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form . We will ask for your contact details so that we can talk to the right postman about this.
I attached a non-priority stamp on my envelope. Can I still turn it into priority mail?
FAQ
Residential
If you already attached a non-priority stamp on the envelope but want it to be delivered the next workday, you must go to the Post Office. With a small surcharge – the difference between a non-priority and a priority stamp – we will turn your letter into priority mail.
I can only pick up my registered mail after the last date on the failed delivery notice. What should I do?
FAQ
Residential
In this case, you have two possibilities: Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your place Or you have the Moving Department at bpost keep your mail until you return .
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