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« track and trace »
What does delivery to a safe place mean?
FAQ
Residential
Via MyPreferences you can list a safe place where your parcel can be delivered if you are not home. This is a place round your house. Tips: Make sure that the chosen place is safe, dry and easily accessible. Upload 2 photos via MyPreferences to help our postmen. Your safe place can be the garden shed or a spot under a lean-to. Please note that in some cases we can't deliver to your safe place. Discover in which cases .
My parcel remains 'in preparation'. What does this mean?
FAQ
Residential
This status appears when the sender confirms that we can deliver your parcel on his behalf. Either the sender is still preparing the parcel, or the parcel has been handed over to bpost but still needs to be sorted and processed. Most parcels are processed within 5 days after the sender has chosen bpost as postal service.
How do I open a bbox to pick up a night delivery?
FAQ
Business
As soon as your parcel is in the bbox locker, you will receive an email with the necessary instructions.
, Here’s how it works:
, Scan the QR code from the email or enter the unique 6-digit code. The locker will open automatically. Take your parcel out of the locker and close the door. Do you have multiple parcels? Then select ‘I want to pick up another parcel’ on the screen. When you’re done, select ‘I’m finished’.
The maximum amount depends on your bank's payment limits. If this limit is exceeded, you are notified immediately. In that case, there are two possibilities: You pay cash (the exact amount) to the postman and receive your parcel immediately Your parcel goes to the Post Office or Post Point in your neighbourhood, where you can pay for it the next workday with a debit or credit card.
You can buy a shipping label in a Post Office, Post Point or Parcel Point. If you create a shipping label online, you can have it printed at a Post Office or Post Point. Indicate this option - before you pay – in your shopping basket. Please note: this choice is valid for your entire order and not per label. Some Post Offices have a kiosk where you can create your shipping label.
Why was my registered mail sent back to me?
FAQ
Residential
The reason for the return is written on your returned registered mail. Registered mail is returned in the following cases: • if the address is incomplete or incorrect • if the addressee does not receive mail at the specified address • if the addressee declined to accept the registered letter • if the addressee did not pick up the registered mail within 15 days, after receiving a notice of absence.
What is the price for a funeral announcement?
FAQ
Residential
To ensure your funeral announcement arrives as quickly as possible so everyone gets the chance to attend, we have developed a dedicated process that guarantees a special treatment for them.
, Each card/letter is sent for the
, price of a prior sending
, (see Quantity-pricing for 0-50 g letters)
, . You can of course also send your cards and letters with regular stamps (prior or non-prior) that you may have at home, but we won’t be able to give them this special treatment.
How long will my parcel remain available at the Pick-up point?
FAQ
Residential
Your parcel remains available at a Pick-up point for 14 calendar days and at a Parcel Locker for 5 calendar days. After that it will be sent back to the sender.
Why do I have to enter the e-mail address of the addressee when making my shipping label online?
FAQ
Residential
If you enter the e-mail address of the addressee for a shipment within Belgium, we can respect the delivery preferences that he/she entered in our tool. For a delivery to a Parcel Locker, we need the e-mail address to let the addressee know where and how he/she can pick up the parcel. For shipments abroad, we are required to request an email address.
You can always return your parcel with bpost, even if it was delivered by a different postal service. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail. The price depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.
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