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Please fill out the shipment barcode and the postal code of the recipient below.
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Will bpost pick up my parcel?
FAQ
Residential
If desired, we will pick up your return shipment at your home. The price for the ‘Pick-up on demand’ service depends on where we must pick up your parcel. You request a pick-up or "collect" online. If you request a pick-up online before 11:30 or via phone before 12:00, then the postman will pick up your parcel(s) the same day between 12:00 and 17:00. If you contact us later in the day, then the postman will pass by the next workday. Attach a bpost shipping label on every parcel. That label is not included in the price of the pick-up. You can have multiple parcels picked up simultaneously: maximum 1.5 m³ and 500 kg per pick-up. Each parcel can weigh maximum 30 kg.
BNPPF appointment
Residential
Schedule your advice appointment with BNP Paribas Fortis at bpost.
Can I change or delete my email address in the My bpost app?
FAQ
Residential
Your My bpost app account must be linked to at least one email address. If you want to use a different email address, you can: Create a new account for the My bpost app. You do this by signing out of your current account via the 'More' menu and then selecting 'Sign out'. Then you can create a new account in the app using your new email address. If you no longer use your old email address, you can also simply add your new address to your current account. Select the 'More' menu, choose 'My email addresses' then enter the email address you wish to add. Parcels and shipments ordered with this email address will automatically be added to the My bpost app from now on. The email addresses you have added can easily be changed or deleted.
What information do I need to provide when shipping to the US?
FAQ
Residential
To comply with U.S. customs requirements, you must provide:
, Recipient details:
, Name, address, phone number, and email.
, Detailed contents description:
, Each item in the parcel must be described accurately (e.g., “cotton T-shirt” instead of “clothing”).
, Value of each item:
, The actual purchase price or fair market value.
, Country of origin:
, Where the goods were manufactured.
, Reason for export:
, For example, sale, gift, return, or sample.
, HS code (if available):
, A product classification code used by customs. Don’t worry if you don’t know it, our partner Zonos will fill it in for you. Incorrect or incomplete details can seriously affect your shipment, leading to:
, Delays
, in customs clearance and delivery.
, Additional costs
, for corrections or reprocessing.
, Return or confiscation
, of the parcel by U.S. Customs if the information doesn’t meet legal requirements.
Can my parcel be delivered to my neighbour or a safe place?
FAQ
Residential
You’ll get an email or a notification in the My bpost app stating the delivery date and location when your parcel is on its way. You’ll then be able to have your parcel redirected to family or friends who live near you. Your parcel will be delivered straight to that address rather than trying your home address first. You are not home and you didn't set your delivery preferences The postman may deliver your parcel to a safe place or a neighbour. If that doesn't work, your parcel goes to a Pick-up point in your neighbourhood. You prefer to have your parcel delivered to the same place every time When setting your delivery preferences you can only list neighbours who live close by (within a 50 metres' radius). Your parcel will be delivered to that address if you are not home.
I didn't receive a QR code. What do I do now?
FAQ
Residential
For bbox lockers with a screen, just enter the barcode on the screen. For Screenless bbox lockers, first enter the barcode in the My bpost app and then follow the steps in the app to collect your parcel. If you have opted for direct delivery to a bbox locker and if you did not receive an e-mail that your parcel is available, please check that our e-mail did not end up in your spam folder. If you have received an e-mail that your parcel is available, please read the steps in the e-mail carefully. For some bbox lockers, you do not need a QR code. If you did not receive an e-mail that your parcel is available, please contact a bbox locker responsible on 02 320 23 90.
How can I activate or deactivate Mail Ahead in the My bpost app?
FAQ
Residential
The new Mail Ahead feature in the My bpost app is currently a beta version. During the testing phase, we limit the number of users to a selection of beta testers. How do I know if I can activate Mail Ahead (beta)? If you’ve received an e-mail or see the ‘Mail Ahead’ tab in the ‘More’ menu of the My bpost app, you can activate and test this feature. Simply verify your identity and address with itsme®. More options to verify your ID will soon be available. How do I deactivate Mail Ahead (beta)? You can deactivate Mail Ahead in the 'More' menu, in ‘Mail Ahead’ tab. If the switch button is red, Mail Ahead is activated. To deactivate this feature, simply turn off the button. When the button is grey, Mail Ahead is deactivated.
What happens to the photo of my proof of identity taken during the delivery of registered mail?
FAQ
Residential
We take great care to ensure that the photo taken of your proof of identity during the delivery of registered mail is securely saved to our system. Those photos are always taken with bpost secured devices. Your photo will never just be shared or made public. It is taken as a security measure to prove that the registered mail has been delivered to the right person. It remains confidential and is only accessed in very exceptional circumstances, such as a legal dispute about the delivery of the item. In that case, a judge may demand to see the photo of your proof of identity. The photo will only be released under strict legal conditions, in compliance with all applicable data protection laws and regulations. It is kept for 13 months in line with the legal retention period. At the end of this period it is automatically erased.
How do I receive registered mail?
FAQ
Residential
Registered mail will only be handed over to you upon presentation of your ID card, and you will have to sign for it. This is required by law, as the document in the mail has legal value. We therefore have to check that you are the rightful addressee. Delivery preferences for registered mail You can set your preferences for how your registered mail item is delivered in the My bpost app. These are the options: Delivered to your letterbox: we won’t ring your bell, we’ll simply put the mail straight through your letterbox. Proxy: in the app you authorise someone else to take receipt of your registered mail. More details about proxies . Postpone delivery to your home by one working day. Immediate delivery at a Post Office or Post Point. The last two options are only available for registered mail for which you have received advanced notification. In that case, you’ll get an email or an app notification stating the delivery date and location.
What do I need to make my shipping label?
FAQ
Residential
You need the following details to create a shipping label: Your address, in case your parcel is returned. Address of the addressee or Pick-up Point or Parcel Locker of your choice. If you create your shipping label online , you can easily choose the Pick-up Point or Parcel Locker from a list. Email address of the addressee (required if you send to a Parcel Locker). That way, we can take their delivery preferences into account (if within Belgium). The dimensions and weight of your parcel. The desired options, for example whether you want to receive a confirmation text message. A printer. You do not need special printer paper to print your shipping label. If you don't have a printer, choose the 'Print my shipping label' option and have it printed for a fee in a Post Office or Post Point. Tip: tape the label on the top of the package with strong tape.
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