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Do I need an account to use the Mobile Postcard app?
FAQResidential
You do not need an account to create a postcard with the Mobile Postcard app. You need an account, and must be logged in, if you want to send the card. If you buy credits, use credits, or pay for a postcard, you will receive a confirmation email. Advantages of a Mobile Postcard account: You can make and save your postcard to send later. You can access your credits on your smartphone and your tablet. Your addresses are saved in the app. You don't have to retype them each time. You get an overview of all the cards you have sent.
What should I do if I want to send an important parcel?
FAQResidential
If you want extra assurance for your parcel, you can choose these options when creating a shipping label:
, With guarantee
, : your parcel is protected against damage and loss up to €500. And the postman asks the receiver to sign for receipt.
, Confirmation of delivery
, : you receive a text message or email when the parcel is delivered, if the parcel could not be delivered, or if the addressee has not collected the parcel in the Post Office or Post Point. These options are also available for parcels sent abroad and can be requested at a Post Office or Post Point.
How do I prepare my parcel for a foreign destination?
FAQResidential
Place your shipment in a strong box and fill the box with filler material like old newspapers. You can use your own box or a bpost box. Seal the box with tape. Make sure that there are no labels on the box from a previous shipment. Check whether the box falls within the permitted dimensions. The longest side may be maximum 1.5 m and all sides together may be maximum 3 m. Your parcel cannot weigh more than 30 kg. These preparations are the same if you want to send a parcel within Belgium, within the EU and outside the EU. The shipping costs differ.
What are the advantages of sending cash with Ria?
FAQResidential
Sending cash with Ria Money Transfer has four major advantages. It is: fast - the money that you send is available after a few minutes in 161 countries. safe - every money transfer is registered in a globally recognised security system. easy - you complete the form and give it to the counter clerk together with your identity document and the money. You contact your addressee and communicate the PIN code so he or she can pick up the money. nearby - there is always a Post Office in your neighbourhood. No matter if you are the sender or the addressee, you do not need to have a bank account.
How do I get my money if my parcel is lost or damaged during shipment with payment upon delivery?
FAQResidential
For a parcel with the 'payment on delivery' option, you benefit from a guarantee consisting of a contribution up to 500 euro for goods and 15 euro for documents. If you would like to apply for a compensation, it is best to contact our customer service via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.
SME bpack contractuals
Business
SME bpack contractuals
What is Recupel return via bpost?
FAQResidential
When the mail carrier rings your bell to deliver a parcel, you can hand over 2 parcels containing old, small electronic devices (e.g. laptop, mobile phone, computer mouse, etc.) free of charge. Your parcel must meet the following conditions and have a Recupel shipping label . If the parcel fits in the letterbox, the mail carrier won’t ring your bell, and you won’t be able to hand over a parcel containing electronic devices. If you want to give the mail carrier a parcel for shipment at the same time, you can only hand over one parcel containing old electronic devices. Recupel is a non-profit organisation that organises the collection and processing of discarded electronic devices in Belgium. Recupel return via bpost is a pilot project running until 28 February 2023. After an evaluation, bpost may continue to offer this service.
Which documents do I need to send a parcel abroad?
FAQResidential
For most European countries and territories you do not need to fill in any customs documents. The only thing you need is a shipping label. There are however some exceptions. For shipments to non-EU countries, you need to add the following documents: fill in the CN23 document completely and attach a copy ( more information oncustoms documents ): These fields must be completed on this document: Sender Addressee phone number and email address of the recipient HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance FPS Finance . Country of origin Shipment details Always include two copies of the invoice or the pro forma invoice . For shipments with a value of more than €1,000 you should also add the Single Administrative Document.
You can send the same photo or video card again. It will remain available in the app for up to two weeks after you send the card for the first time. In the app, go to 'Follow-up' and choose 'Resend'. You have to pay for this. Let us know if you're sure that the card did not arrive and that you entered a correct address. Use the online form at the bottom of this page. Tips for sending your postcard via Mobile Postcard: If it says the destination address you have entered is incorrect, follow the suggestions the app gives you. Fill in a return address. If something goes wrong, the card will be returned to you.
How can I avoid paying import costs?
FAQResidential
Since 1 July 2021, new customs rules apply and VAT must be paid on all shipments from outside the EU. If no VAT is stated at the point of purchase, additional import charges will be applied. To avoid additional import charges and increased VAT (as you pay VAT on customs clearance fees), we recommend that you order:
, from a registered webshop outside the EU.
, These shops settle the VAT on your purchase in advance so you don’t pay import charges and your shipment is processed more quickly. More info on how to recognise an IOSS registered webshop .
, from a webshop that ships from within Belgium or the European Union.
, Remember the United Kingdom is no longer part of the European Union.
, Please note:
, For goods with a value above €150, you will always have to pay customs clearance fees. In this case, the import charges cannot be paid via the webshop.
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