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Are night deliveries possible in every bbox?
FAQ
Business
Not in every bbox locker. Night deliveries are currently available in around 100 lockers that can be accessed before 7 a.m. Other lockers, such as those on closed parking lots or in city centers, only become accessible later and are therefore not eligible. We deliberately selected locations along access roads and strategic hubs, so your employees can easily pick up what they need in the morning. This network is being gradually expanded, based on companies’ needs and actual use of the service.
I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?
FAQ
Residential
When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to complete the form .
You can link an additional email address to the My bpost app as follows: Open the My bpost app and select the 'More' menu at the bottom of the screen. Select 'My email addresses' and then 'Add email address'. Enter the email address you wish to add. Enter the verification code that was sent to this email address. Parcels and shipments ordered with this email address will automatically be added to the My bpost app from now on.
How do I know whether a webshop applies the VAT rules?
FAQ
Residential
Non-European webshops can register with the EU to enable the payment of VAT and import costs in advance in their webshop. You can easily recognise a registered webshop: if your shopping basket indicates that VAT and duties are included, then you’re safe! That way you avoid: paying unwanted import charges and customs clearance fees; paying VAT on customs clearance fees; waiting longer to receive your shipment. NB: for goods with a value above €150, you will always have to pay import charges as these are not paid by the webshop.
I purchased a guarantee for my parcel. When will I be refunded in the event of damage or loss?
FAQ
Residential
That depends from case to case. If your parcel is lost or damaged and you would like to file a claim for a compensation, it is best to contact our customer service via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.
Why did I receive my parcel in a Bbox?
FAQ
Residential
In some cases, parcels are delivered to a Bbox rather than to your home address or a Pick-up point. This may happen when: a home delivery is not possible and a neighbour or a safe place is not an option either a Bbox is currently the quickest and most convenient solution your delivery preferences indicate that we may deliver to a Bbox That is only possible if: there is space in the Bbox the parcel fits in the Bbox no payment or signature is required That way, your parcel will be ready quickly and you can collect it whenever it suits you.
Can bpost open my parcel?
FAQ
Residential
bpost has the right to open shipments with Belgium as the destination: if they cannot be delivered to the addressee; and if the address of the sender is not on the parcel. If we still cannot deliver the shipment to the addressee's address after opening it, then the parcel can be destroyed as from a certain period after it was sent: after 6 months for registered mail and shipments with a guarantee after 3 months for other shipments After the aforementioned period has expired, valuables and valuable documents included in these shipments become property of the Belgian Treasury. International shipments can also be opened by bpost if the address is not on the shipment.
What should I do if I want to send an important parcel?
FAQ
Residential
If you want extra assurance for your parcel, you can choose these options when creating a shipping label:
, With guarantee
, : your parcel is protected against damage and loss up to €500. And the postman asks the receiver to sign for receipt.
, Confirmation of delivery
, : you receive a text message or email when the parcel is delivered, if the parcel could not be delivered, or if the addressee has not collected the parcel in the Post Office or Post Point. These options are also available for parcels sent abroad and can be requested at a Post Office or Post Point.
How do I prepare my parcel for a foreign destination?
FAQ
Residential
Place your shipment in a strong box and fill the box with filler material like old newspapers. You can use your own box or a bpost box. Seal the box with tape. Make sure that there are no labels on the box from a previous shipment. Check whether the box falls within the permitted dimensions. The longest side may be maximum 1.5 m and all sides together may be maximum 3 m. Your parcel cannot weigh more than 30 kg. These preparations are the same if you want to send a parcel within Belgium, within the EU and outside the EU. The shipping costs differ.
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SME bpack contractuals
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