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 for the key word « track and trace »

How do I prepare my parcel for a foreign destination?

FAQ Residential
Place your shipment in a strong box and fill the box with filler material like old newspapers. You can use your own box or a bpost box. Seal the box with tape. Make sure that there are no labels on the box from a previous shipment. Check whether the box falls within the permitted dimensions. The longest side may be maximum 1.5 m and all sides together may be maximum 3 m. Your parcel cannot weigh more than 30 kg. These preparations are the same if you want to send a parcel within Belgium, within the EU and outside the EU. The shipping costs differ.

How do I get my money if my parcel is lost or damaged during shipment with payment upon delivery?

FAQ Residential
For a parcel with the 'payment on delivery' option, you benefit from a guarantee consisting of a contribution up to 500 euro for goods and 15 euro for documents. If you would like to apply for a compensation, it is best to contact our customer service via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.

SME bpack contractuals

Business
SME bpack contractuals

What is Recupel return via bpost?

FAQ Residential
When the mail carrier rings your bell to deliver a parcel, you can hand over 2 parcels containing old, small electronic devices (e.g. laptop, mobile phone, computer mouse, etc.) free of charge. Your parcel must meet the following conditions and have a Recupel shipping label . If the parcel fits in the letterbox, the mail carrier won’t ring your bell, and you won’t be able to hand over a parcel containing electronic devices. If you want to give the mail carrier a parcel for shipment at the same time, you can only hand over one parcel containing old electronic devices. Recupel is a non-profit organisation that organises the collection and processing of discarded electronic devices in Belgium. Recupel return via bpost is a pilot project running until 28 February 2023. After an evaluation, bpost may continue to offer this service.

What if my registered mail is lost, stolen or damaged?

FAQ Residential
If registered mail is lost, stolen or damaged, the sender will receive compensation from bpost. The compensation will be in line with the actual amount of direct damage, with a maximum amount of €39. You can apply for this reimbursement via the online form . This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days. Your , international , registered mail is insured by default against theft, loss and damage for an amount of maximum 30 SDR per registered mail. The SDR is a monetary unit created by the international Monetary Fund.

How do I send registered mail?

FAQ Residential
You can create a shipping label to affix to your registered mail item in , the , My bpost app , or our , shipping tool , . Please note that the delivery address must be in , Belgium , . This includes registered mail with or without proof of receipt.  For registered mail with a foreign delivery address, you should go to a Post Office or Post Point. You can print it if your smartphone/computer is connected to a printer. After creation, you will receive an email containing the shipping label. You can also send the email with the shipping label to someone who can print it for you. You can choose to have your shipping label printed in a Post Office or Post Point. You then drop the item off: At a Post Office At a Post Point In a Red Letterbox After payment you receive a digital proof of payment in the app or shipping tool itself and by email. The proof of deposit will appear in the app or in your account when your registered mail item enters our network. This is deemed a legally valid document in the event of a dispute. , When do I receive the proof of deposit when dropping off my registered mail in a Red Letterbox? , If you drop off your mail item after the last collection of the day it will only enter our network next working day. , At a Post Office or Post Point , The person at the counter at a Post Office or Post Point can help you create your registered mail item. You can choose from: Standard registered mail Registered mail with proof of receipt After payment you receive a paper proof of payment and a stamped proof of deposit from the person at the counter. This is also deemed a legally valid document in the event of a dispute. At the moment you cannot send registered mail in the form of an email with bpost. Limited to documents only; no goods allowed. , Can I change the shipping label for my registered mail? , Unfortunately, you cannot change a label once it has been created. If you change it yourself with a pen (the name or address, say), it will be deemed invalid and not delivered. In this case, we advise you to create a new shipping label. , Can I send my registered letter without an envelope? , We do not recommend it, but yes, it is possible to send a registered letter without an envelope. Please be aware that this type of mailing has several significant drawbacks: risk of damage risk of the letter being opened lack of confidentiality of the contents obligation to comply with specific rules higher postage rates apply due to manual handling Still wish to send your registered letter without an envelope? In that case, the following rules apply: The paper you use must have a minimum weight of 140 g/m². Please note that standard home-printer paper is 80 g/m² and is not suitable. The right-hand side of the front page must be left clear to specify the address, affix the postage, and allow postal service markings to be added. Finally, please note that any item sent folded, unsealed, or without an envelope must be posted at the , non-standard postage rate , .

Which documents do I need to send a parcel abroad?

FAQ Residential
For most European countries and territories you do not need to fill in any customs documents. The only thing you need is a shipping label. There are however some exceptions.   For shipments to non-EU countries, you need to add the following documents: fill in the CN23 document completely and attach a copy ( more information oncustoms documents ): These fields must be completed on this document: Sender Addressee phone number and email address of the recipient HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance FPS Finance . Country of origin Shipment details Always include two copies of the invoice or the pro forma invoice . For shipments with a value of more than €1,000 you should also add the Single Administrative Document.

What new import rules apply to shipments to the US?

FAQ Residential
U.S. Customs has introduced stricter import rules for all international parcels. Here’s what changes for you: , No more duty-free threshold: , Parcels under $800 were previously exempt from import duties. That exemption no longer applies. , Duties and taxes must be prepaid: , All import costs now need to be paid before you ship. The recipient will not pay anything on delivery. , More detailed item information required: , When creating your label, you must provide: A clear description of each item The HS code The country of origin , Stricter customs checks: , U.S. Customs now performs more thorough inspections. Missing or incorrect details may cause delays or the return of your parcel. , In short: , pay all import costs upfront and make sure your item details are complete and accurate. This will help your parcel enter the U.S. without issues.

How can I avoid paying import costs?

FAQ Residential
Since 1 July 2021, new customs rules apply and VAT must be paid on all shipments from outside the EU. If no VAT is stated at the point of purchase, additional import charges will be applied. To avoid additional import charges and increased VAT (as you pay VAT on customs clearance fees), we recommend that you order: , from a registered webshop outside the EU. , These shops settle the VAT on your purchase in advance so you don’t pay import charges and your shipment is processed more quickly. More info on how to recognise an IOSS registered webshop . , from a webshop that ships from within Belgium or the European Union. , Remember the United Kingdom is no longer part of the European Union. , Please note: , For goods with a value above €150, you will always have to pay customs clearance fees. In this case, the import charges cannot be paid via the webshop.

I received a parcel with the wrong contents. What should I do? Who will deliver the correct parcel?

FAQ Residential
If the contents of your parcel do not correspond with what you ordered, then you must contact the original sender of your parcel. Ask him/her to send the correct parcel. You will usually be asked to return the incorrect parcel first. If the sender offers you the option to return your parcel, then attach the return label on the parcel and send it back. The return label is in the package, or you can download and print it from the sender's website or from an e-mail from the sender. If the sender does not offer any return options, then you can purchase a shipping label. Attach that on top of the shipping label of your original parcel and bring the parcel to a Post Office, Post Point, Parcel Point or Parcel Locker to send it back.