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 for the key word « poste post »

Will my money be refunded if the quality of my postcard is not good?

FAQResidential
Do I get my money back for a poor quality postcard? You are responsible for the quality of the photos and the layout of your postcard or video card. Choose photos that are at least 1831 x 1276 pixels. Check the print preview of your postcard carefully. If something goes wrong with the printing of your postcard, contact customer service via the online form at the bottom of this page. Make sure you have a photo of the printed card handy.

Why will the postman be passing by a second time after leaving a failed delivery notice?

FAQResidential
If your parcel is delivered on a Saturday and you are not home, the postman will pass by again the next workday.

Can I phone the postman or follow his route online in order to receive my missed parcel?

FAQResidential
  It's not possible to phone a postman or to follow his entire route online. If you set your delivery preferences, your parcel will be delivered according to your preference if you are not home. If you haven't set this yet, the postman will deliver your parcel to a Pick-up point in your neighbourhood. As soon as your parcel is available in a Pick-up point (the next workday), the status of your shipment is adjusted on Track & Trace and in the My bpost app. Be sure to check the status of your parcel before going to the Pick-up point.

I'm sure my password is correct, but the Mobile Postcard app keeps giving me an error message. What should I do?

FAQResidential
Check for typing errors in your password and email address. Try different combinations. Perhaps you made a new account with a different email address in the past. Maybe you used the email address of your partner, parents or children. What if there are no typing errors and you have the correct email address? Request a new password in the app under Menu > Log in > Forgot your password. You will receive an email with a link to set a new password. You still can't log in? Call customer service.

Magazine and periodical delivery

Business
Magazine and periodical delivery.

How do I receive proof of payment for registered mail?

FAQResidential
How you receive proof of payment depends on where the item is prepared: using the My bpost app or online shipping tool or at a Post Office or Post Point. , In the My bpost app or online shipping tool , After payment in the My bpost app or shipping tool you receive a digital proof of payment in the app or shipping tool itself and by email. , At a Post Office or Post Point , After payment at a Post Office or Post Point you receive a paper proof of payment from the person at the counter.

Can I prepare a registered mail item online?

FAQResidential
You can prepare a registered mail item to an addressee in Belgium in the My bpost app or via our online shipping tool . By doing so you don’t necessarily need to go along to a Post Office. , Shipping label in the My bpost app or shipping tool , You can create a shipping label to affix to your registered mail item in the My bpost app or shipping tool. You then drop the item off: At a Post Office At a Post Point In a Red Letterbox , At a Post Office or Post Point , You can always drop off registered mail at a Post Office or a Post Point. The person at the counter will help you with this. At the moment you cannot send registered mail in the form of an email with bpost.

How do I send registered mail to a Belgian address?

FAQResidential
You can send registered mail to a Belgian address in various ways. , Via the My bpost app or shipping tool , You can prepare your registered mail item in the My bpost app or via our online shipping tool . You can create a shipping label to affix to your registered mail item, which you can drop off in a Red Letterbox, at the Post Office or at a Post Point. In the My bpost app or through the shipping tool you can choose from: Standard registered mail Registered mail with proof of receipt   , At a Post Office or Post Point , The person at the counter at a Post Office or Post Point can help you create your registered mail item. You can choose from: Standard registered mail Registered mail with proof of receipt Registered mail with personalized insurance (for items of value)

Where should I drop off my registered mail?

FAQResidential
You can send , international , registered mail in every Post Office or Post Point. You can only drop off your registered mail , with customised insurance , at a Post Office. You can also go to a Post Office to make your shipment ready for mailing. That way you are sure that the strict rules related to this type of mail are applied. You can drop off your , domestic , registered mail (Destination address is in Belgium) at 3 different locations: At a Post Office At a Post Point In a Red Letterbox. , Note: , you can only do this if you use a shipping label that you create using the My bpost app or online shipping tool .

How do I stamp my parcel?

FAQResidential
To send a parcel, you need a shipping label. There are different ways to obtain a shipping label: Create a shipping label online or in the My bpost app and print it at home or for a fee in a Post Office, Post Point or Parcel Point. Purchase your shipping label in a Post Office, Post Point or Parcel Point (depending on the available selection).