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Yes, you can do that with our online shipping tool. It is also cheaper than sending a parcel to a home address in France. Currently, there are some 8750 Pick-up points in France. And more are being added. Please note that your parcel for a Pick-up point in France must meet the following conditions: The length of your parcel may not exceed 120 cm. The sum of the length, width and height of your parcel may not exceed 150 cm. Your parcel can weigh maximum 30 kg. You can easily select the desired Pick-up point when creating your shipping label online via our online shipping tool.
Yes, you can do that with our online shipping tool. It is also cheaper than sending a parcel to a home address in the Netherlands. Currently, there are some 3000 Pick-up points in the Netherlands. And more are being added. Please note that your parcel for a Pick-up point in the Netherlands must meet the following conditions: The length of your parcel may not exceed 120 cm. The sum of the length, width and height of your parcel may not exceed 150 cm. Your parcel can weigh maximum 20 kg. You can easily select the desired Pick-up point when creating your shipping label online via our online shipping tool.
The number of stamps and their total value depend on the size, weight and destination of your shipment. Find out how many stamps you need for your letter.
Sometimes we only receive the barcode from the sender at a later moment in time. As a result, you cannot follow your parcel. In that case, try again later. Double check that you entered the correct barcode and postcode. Be sure to select the correct postal service from the list. If you don't know the name of the postal service, select 'I don't know'. If you know the name of the postal service but it's not in our list, send us a message via the app. We will add it to the current list.
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Identification lors de transactions financières postales
How do I receive proof of payment for registered mail?
FAQResidential
How you receive proof of payment depends on where the item is prepared: using the My bpost app or online shipping tool or at a Post Office or Post Point.
, In the My bpost app or online shipping tool
, After payment in the My bpost app or shipping tool you receive a digital proof of payment in the app or shipping tool itself and by email.
, At a Post Office or Post Point
, After payment at a Post Office or Post Point you receive a paper proof of payment from the person at the counter.
How do I send registered mail to a Belgian address?
FAQResidential
You can send registered mail to a Belgian address in various ways.
, Via the My bpost app or shipping tool
, You can prepare your registered mail item in the My bpost app or via our online shipping tool . You can create a shipping label to affix to your registered mail item, which you can drop off in a Red Letterbox, at the Post Office or at a Post Point. In the My bpost app or through the shipping tool you can choose from: Standard registered mail Registered mail with proof of receipt
, At a Post Office or Post Point
, The person at the counter at a Post Office or Post Point can help you create your registered mail item. You can choose from: Standard registered mail Registered mail with proof of receipt Registered mail with personalized insurance (for items of value)
Can I prepare a registered mail item online?
FAQResidential
You can create a shipping label to affix to your registered mail item in the My bpost app or our shipping tool . Please note that the delivery address must be in Belgium. This includes registered mail with or without proof of receipt. For all other types of registered mail (with a foreign delivery address or personalised insurance, say) you should go to a Post Office or Post Point. You can print it if your smartphone/computer is connected to a printer. After creation, you will receive an email containing the shipping label. You can also send the email with the shipping label to someone who can print it for you. You can choose to have your shipping label printed in a Post Office or Post Point. This option must be ticked when you create your shipping label (last step in the process). You then drop the item off: At a Post Office At a Post Point In a Red Letterbox At the moment you cannot send registered mail in the form of an email with bpost.
How should I return a parcel?
FAQResidential
You have two options. The original sender provided a return label: Attach the return label to the box. Bring the parcel to a bpost Post Office, Post Point, Parcel Point or Parcel Locker, give it to the postman when he delivers you a parcel or have it picked up. The original sender did not provide a return label: Purchase a shipping label online, via our eShop, or in a Post Office, Post Point or Parcel Point. The price depends on the weight and size of your parcel and the destination. Attach the shipping label to the box then bring the parcel to bpost or have it picked up. If you know that you will send the parcel back, even before it is delivered, then refuse it at the door. We will return it to the original sender.
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