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What if my money is not picked up?
FAQResidential
If your addressee has not picked up the money after 40 days, you will receive a text message with a new PIN code. You can pick up the money in your Post Office or a Ria agency.
The sorting centres, roads (logistics), the bpost network (including post offices, post points, pick-up points and parcel lockers) and delivery services are very busy during the end-of-year period between Black Friday and Christmas Day. In order to offset the extra costs incurred during this period, all customers that ship parcels during the end-of-year peak (between Black Friday and Christmas Day) will be billed a surcharge of €1 (excl. VAT) per parcel.
The sorting centres, roads (logistics), the bpost network (including post offices, post points, pick-up points and parcel lockers) and delivery services are very busy during the end-of-year period between Black Friday and Christmas Day. In order to offset the extra costs incurred during this period, all customers that ship parcels during the end-of-year peak (between Black Friday and Christmas Day) will be billed a surcharge of €1 (excl. VAT) per parcel.
What types of registered mail can I prepare using the My bpost app or online shipping tool?
FAQResidential
You can prepare most types of registered mail using the My bpost app or online shipping tool. Please note that the delivery address must be in Belgium. This includes: Normalised registered mail (standard format) Non-normalised registered mail (non-standard format) Registered mail with proof of receipt For all other types of registered mail (with a foreign delivery address or personalised insurance, say) you should go to a Post Office or Post Point.
How do I know if registered mail is on its way to me?
FAQResidential
If we know your email address you will automatically receive an email and a notification in the My bpost app that a registered mail item is on its way. It’s easy to turn these notifications on and off in the My bpost app. If you are unable to take receipt of this registered mail item, you have these options: You can have it delivered straight to your letterbox. You can give someone a proxy to take receipt on your behalf . You can postpone delivery of your registered mail by one working day or have it delivered straight to a Post Office or Post Point near you.
You’ll get an email or a notification in the My bpost app stating the delivery date and location as soon as your registered mail is on its way. You still have time to change the time or place of delivery in the app. Your options: You can postpone delivery until the next working day. You can have the registered mail delivered straight to a Post Office or Post Point. Please note that you won’t be able to change this choice afterward. If you are not at home you can have someone else take receipt of your registered mail based on a proxy .
You must indicate the correct first and last name of your addressee at the counter of your Post Office. With the unique PIN code that you communicate to the addressee, you are sure that the money arrives in the hands of the correct person.
At the moment, proofs of deposit cannot be sent by email. You can receive this proof in the My bpost app or in the shipping tool if you create a shipping label there. The proof of deposit will appear in the app or in your account when your registered mail item enters our network. This is deemed a legally valid document in the event of a dispute. You will receive a stamped proof of deposit from the person at the counter if you prepare and drop off your registered mail at a Post Office or Post Point. This is also deemed a legally valid document in the event of a dispute.
How much time do I have to pick up my money?
FAQResidential
You have 40 days to pick up your money in a Post Office or Ria agency. After 40 days the sender receives a new PIN code that he or she uses to pick up the money.
Can Ria help me get my code back?
FAQResidential
If the sender lost the PIN code, he or she can request it again: in the Post Office or Ria agency where the money was sent through Ria Money Transfer customer service. The addressee must ask the sender to send the code again.
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