Question 1

I cannot pick up the money. Can someone else do that? Someone with the correct documents or a mandate?

Accepted Answer

You must always pick up the money in person. If you really can't pick it up in person then the sender must go back to the Post Office or Ria agency. The sender must modify the transaction and indicate a different addressee.

Question 2

How much time does my addressee have to pick up the money?

Accepted Answer

Your addressee has 40 days to pick up your money. After 40 days you will receive a text message from Ria with a new PIN code so that you can pick up the money.

Question 3

How can I receive my money?

Accepted Answer

You pick up the money in a Post Office in your neighbourhood or in a Ria agency.On the ‘Receive money’ form, fill in the transaction PIN code, the first and last name of the sender, and the country where the money was sent.Give the completed form to the counter clerk together with your identity document.After your details are checked, the counter clerk will pay out the amount in cash.

Question 4

Can I pick up my money in any Ria office?

Accepted Answer

You can pick up the money in any Post Office or Ria office. If the sender indicated a specific office then you must go to that Post Office or Ria agency.

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I cannot pick up the money. Can someone else do that? Someone with the correct documents or a mandate?

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