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Where do I drop off my non-standardised letter?
FAQResidential
You can place your non-standardised letter in one of the many bpost mailboxes. If your envelope doesn't fit in the opening, drop it off in a Post Office.
To have your letter delivered tomorrow within Belgium, use a prior seal and deliver your prior letter before the last collection in: A Red Letter Box. You will find the time of the last collection on the letterbox. A Post Office or Post Point. You'll find the time of the last collection in each office.
How do I know if I can track my shipment?
FAQResidential
You can check by looking at the barcode of your shipment. All shipments with a barcode can be tracked online, unless it starts with the letter 'U'.
, A barcode with the letter 'U' is not traceable and is only used to enable the import procedure in the country of destination. The barcode is mentioned in our communication about your shipment (My bpost app, email or text message), on the receipt from the Post Office and on the postman's attempted delivery notice. To track your shipment, you need to enter the full barcode via Track & Trace or in the My bpost app .
How do I receive registered mail?
FAQResidential
Registered mail will only be handed over to you upon presentation of your ID card, and you will have to sign for it. This is required by law, as the document in the mail has legal value. We therefore have to check that you are the rightful addressee. Delivery preferences for registered mail You can set your preferences for how your registered mail item is delivered in the My bpost app. These are the options: Delivered to your letterbox: we won’t ring your bell, we’ll simply put the mail straight through your letterbox. Proxy: in the app you authorise someone else to take receipt of your registered mail. More details about proxies . Postpone delivery to your home by one working day. Immediate delivery at a Post Office or Post Point. The last two options are only available for registered mail for which you have received advanced notification. In that case, you’ll get an email or an app notification stating the delivery date and location.
If you are not home, the postman will leave a failed delivery notice. This document clearly indicates where you can pick up your registered mail and the dates and times when. Someone else can take receipt of your registered mail at your home or pick it up at the Post office or Post Point. You do have to give that person a mandate. This is how you do that:
, Set up a mandate in the My bpost app
, You will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy. Open the app and tap first ‘More’, then ‘delivery preferences’. Tap ‘registered mail’ and choose your preferred mandate: ‘last minute’ or ‘classic’. Identify yourself (with itsme or with your ID card) and follow the steps. You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a classical mandate, they will also have to present their ID card.
, Set up a mandate on your missing delivery notification
, If you are not home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification: Simply add the requested details on the rear and sign. Give this to the person you choose, along with a copy of the front and back of your ID card. To take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents: Their own ID card; The failed delivery notice as completed and signed by you; The copy of the back and front of your ID card.
, Set up a mandate using a written postal proxy
, You can also fill out this postal proxy form . Again, to take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents: Their own ID card; The failed delivery notice as completed and signed by you; The copy of the back and front of your ID card.
Compare our plans for businesses
Business
Compare our plans for businesses
We automatically treat international mail as priority mail. But the final delivery period depends on the postal service in the destination country. bpost has no influence over this. To be sure that your letter or card is treated as priority mail abroad, attach an 'A PRIOR' stick-on label. You can get those labels for free in a Post Office.
Returning or sending back a parcel
Residential
Do you want to return your online purchase or parcel? Discover the different return options to send back your parcel quickly and economically. Includes Track & Trace.
How do I send a letter abroad?
FAQResidential
To send a letter abroad, you need an international stamp: a Europe stamp for European destinations a World stamp for the rest of the world. You can use whatever sort of paper or envelope for your international letter. You can mail your letter by dropping it in one of bpost's Red Mailboxes or drop it off in a Post Office or Postal Point .
There are alternatives if you do not want a photo to be taken of your ID card during the delivery of registered mail. You can also have a photo taken of something else that proves who you are. It must always be issued by an official body or agency and it must include your full name and a photo that is clearly recognisable as you. Examples are a passport, a driving licence or a train or bus pass. You can also ask the person delivering to note down your full name and ID card number on the missed delivery notice and take a photo of that. Or ask him or her to hand your registered mail in at the post office of post point. When you go there to pick it up, you will again be asked to allow a photo to be taken of your ID card. You can then ask the person at the counter to note down your full name and ID card number and take a photo of that instead. You can also set up a last-minute mandate in the My bpost app under ‘delivery preferences’. You will receive a QR code you or someone else can use to take receipt of the registered mail item.
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