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What is registered mail with customised insurance?
FAQResidential
With the customised insurance option, you insure the value of your mail (up to €7500 within Belgium). If your mail is lost, stolen or damaged, you will receive compensation from bpost.
Can someone who finds my code pick up the money?
FAQResidential
The identity document is checked in the Post Office or Ria agency to make sure that the requester is truly the addressee.
How do I prepay my international registered mail?
FAQResidential
Your international registered mail is a priority shipment so you need the following stamps: a Priority stamp for the correct destination (Europe or World) a stamp for Registered Mail You can calculate the price of your international shipment with our price calculator. Not sure which stamps you need? Ask an employee in your Post Office or Post Point.
The maximum amount depends on your bank's payment limits. If this limit is exceeded, you are notified immediately. In that case, there are two possibilities: You pay cash (the exact amount) to the postman and receive your parcel immediately Your parcel goes to the Post Office or Post Point in your neighbourhood, where you can pay for it the next workday with a debit or credit card.
Can I send money to someone in Belgium?
FAQResidential
You can send money to someone in Belgium. Your addressee can pick up the money in any Ria agency or Post Office.
How do I send priority mail?
FAQResidential
To send a letter as priority mail, you need a priority stamp. To be sure that your priority delivery arrives the next workday, you must put it in a red mailbox before the last collection or drop it off at a Post Office or Post Point before 16:00. Only a priority stamp guarantees that your letter is delivered the next workday. Writing 'priority' on an envelope with a non-priority stamp does not count.
If the transfer is called off due to an error, you can go back to the Post Office and ask to correct the details of the transaction.
How does the Parcel Box work and where can I find one?
FAQResidential
You'll find Parcel Boxes in many Post Offices. It makes handing in your parcel faster and easier. Parcel Boxes are in the Post Office or in an area that is open 24/7. Some Parcel Boxes have a scanner. Your parcel is scanned when you hand it in. If the Parcel Box doesn't have a scanner, you don't have a Shipping Receipt.
If the status of your parcel does not change for several workdays, something probably went wrong. Please be aware that unforeseen circumstances may cause the delivery of your parcel to be delayed.
, I used the return label of the sender or webshop
, If you have used the return label that came with your order to return your parcel, you should contact the sender or webshop. Only they can file a complaint about your parcel because they can pay bpost for the shipment.
, I bought a return label via bpost
, Please contact our customer service using the online form at the bottom of this page in the following cases: If the status of your return shipment within Belgium has not changed for several consecutive workdays . If the status of your return shipment to a neighbouring country has not changed for at least 5 workdays. If the status of your return shipment to another country has not changed for at least 10 workdays.
Where do I find the barcode of my return shipment?
FAQResidential
If the original sender provided a return label, then the barcode of your return shipment is on the return label. You can also find the barcode on the sender's website or in the e-mail that you received from us announcing the delivery of your parcel. If you purchased a shipping label, then the barcode is in the e-mail that you received or on the Shipping Receipt issued by the Post Office or Post Point.
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