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Receiving a parcel in a Pick-up point

Residential

Avoid missed parcels at the door. Have your parcel delivered directly to a Pick-up Point close by. Discover how.

My parcel is lost. What do I do now?

FAQResidential

We recommend that you contact the sender if: The status of your your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries). Track & Trace mentions the status ‘delivered’ but you cannot find the parcel anywhere. The sender can work with you to see what the best solution is for your order. Most senders have permanent agreements with bpost regarding lost parcels. Only the sender can submit a complaint regarding a lost parcel because the sender pays bpost for the shipment. If you are the sender, please contact our customer service. It is best to do this via the online form at the bottom of this page. This way, you can immediately provide us with all the necessary information to start an investigation.

Accessibility statement

Residential

Bpost is committed to ensure digital accessibility of its website and mobile applications, in accordance with the EU Web Accessibility Directive regarding the accessibility of websites and mobile applications for applications of institutions compensated by the Belgian government. This statement applies to the iOS and Android versions of the mobile application “My bpost”.

My parcel was not in the Pick-up point. What should I do?

FAQResidential

Occasionally the people at the Pick-up point won’t have had the chance to process your parcel, so they won’t be able to find it for you or hand it over immediately. To make sure the parcel is ready for you, check the My bpost app or Track & Trace before you go to the Pick-up point. If your parcel should be available at the Pick-up point according to Track & Trace, but it isn’t, ask for more information via the chatbot, in Track & Trace or in the My bpost app. This should be the quickest way to get an update on the status and the whereabouts of your parcel. If not, as a last resort you can fill out the online form at the bottom of this page to start an investigation. To start a chat, simply enter the barcode number and postcode of your parcel in Track & Trace.

Send a Letter, Card or Registered Mail

Residential

Buy stamps. Send Letters, Greeting Cards and Registered Mail. All you need to know about stamping and addressing.

Do I have to prove why I am sending money?

FAQResidential

The counter clerk in your Post Office will ask why you are sending money.

Can I send money to a Ria office in Belgium?

FAQResidential

Your addressee picks up the money in any Ria agency or Post Office in Belgium.

How must I print and attach my online shipping label?

FAQResidential

You print and attach your shipping label as follows: Print your shipping label (at home) or choose the option ‘Print in a Post Office or Post Point'. Attach the shipping label to your parcel with strong tape. Make sure that it is water-proof and can withstand transportation.

Are there minimum and maximum amounts?

FAQResidential

You only have to take maximum amounts into account. The counter clerk in your Post Office will tell you those amounts.

bpaid- Download the app

Residential

bpaid - Download the app

The benefits of a bpost account?

Download My bpost app