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I got my letter back because the address was incorrect. How do I know if I am using the correct address?
FAQResidential
To be sure of the correct address, you can validate it online on the bpost website. You check if the address in Belgium is known at bpost but not if the person still lives there. If your addressee has moved, you will have to ask him/her for the new address. Note: if you got your letter back because the address was incorrect, use a new envelope and new stamps.
You can follow your shipment abroad online via Track & Trace or the My bpost app using the barcode number of your shipment. As soon as your parcel crosses the border, another foreign postal service will take care of the delivery. If our foreign colleagues provide status notifications, you will be able to follow them in our Track & Trace or the My bpost app . You can always try to follow your shipment via the tracking tool of the foreign postal service.
If Track & Trace indicates that bpost has received your shipment, you will receive it within a maximum of 5 working days. If the shipment has not arrived after 10 working days, you can file a complaint with the sender. The sender can decide whether to refund the purchase (partially) or reship your order. As there is no tracking of the shipment, there is no compensation possible from bpost.
, Tip:
, when buying outside the EU, always opt for a tracked shipment and preferably buy from webshops that ask you to pay VAT in advance. This limits your costs and risks (import costs cannot be recovered in case of loss or damage) and speeds up the delivery time.
Specific privacy policies
Residential
Specific privacy policies
Where do I hand in international registered mail?
FAQResidential
There are two ways to hand in international registered mail: in a Post Office in a Post Point
How are import costs calculated?
FAQResidential
The costs to import goods from outside the EU consist of 3 parts:
, VAT
, For all goods coming from outside the EU, a percentage of VAT on the value of the goods must be paid. This percentage varies between 6% (books) and 21% (electronic products). Please note that the VAT due for importing goods is calculated not only on the price you paid to the seller but also on certain additional costs such as shipping costs and the administrative fee charged by bpost for completing customs formalities.
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, Custom duties
, For certain categories of goods you have to pay customs duties. These are also represented by a percentage. For some goods (e.g. jeans), you pay up to 12% duty. For other goods you do not pay duty (e.g. books).
, Customs formalities or administrative fees
, The bpost customs clearance service charges administrative fees for the costs incurred during the import procedure if: the VAT was not paid in advance in a registered online shop (Import One-Stop Shop or IOSS) the value of the goods is more than €150 These costs include: the calculation of import taxes transferring the taxes to the government requesting additional missing information (e.g. licenses or invoices) storage costs From 1st January 2025, bpost will charge the following fees for customs formalities: 0 euro for private shipments with a value of up to €45. In this case, the sender has to prove that the shipment is a gift. (Please note: alcoholic products, perfume, toilet water, tobacco and tobacco products are subject to fees, even if they are gifts). 19.5 euros for customs formalities regarding non-exempted items with a maximum value of 150 euros. 40 euros for customs formalities regarding non-exempted items with a value over 150 euros.
, A numerical example
, Purchase of a T-shirt on a website in the United States of America Value incl. shipping costs: 40 euros Cost of customs formalities: 19.5 euros Import duties: 0 euros (because < 150 euros) Applicable VAT rate: 21% Measure of charge for VAT: 40 euros + 19.5 euros = 59.5 euros VAT amount due: 59.5 * 21% = 12.50 euros Payable to bpost: 32 euros (VAT: 12.50 euros + customs formalities: 19.5 euros)
, Total cost of your purchase: 40 euros (T-shirt) + 19.5 euros (customs formalities) + 12.50 euros (VAT) = 72 euros
, More information on the applicable tax rates and on how to calculate the import costs . TIP! Are you shopping in a non-EU webshop and want to avoid extra costs? If your shopping basket states that VAT is included, then you’re safe! You won’t have to pay any costs later.
No, as soon as your parcel is on its way, bpost will deliver it to the address indicated on your parcel. However, you can still change your delivery preferences up to 10 minutes before delivery. This way, you can have it delivered to a neighbour or to a safe place near your home.
, Tip
, : You can also let the My bpost app know where you would like your parcels delivered if you are not at home.
Automate correct formatting and address validation in your IT systems.
You only need a mailing receipt for international registered mail. Ask for one in a Post Office or Post Point.
If your parcel was not delivered, check the status of your shipment via Track & Trace or the My bpost app first. If the status of your parcel has not changed for a while (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), ask the sender to contact our customer service. Only the sender of your parcel can submit a complaint. Why do I have to contact the sender? Only the sender of your parcel can submit a complaint about a parcel that is not delivered. The sender will look for a solution together with bpost. If you are the sender, please contact our customer service via the online form . This way you can immediately provide all the necessary information and documents to process your file.
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