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Why was my priority letter not delivered on time?

FAQResidential

We're sorry that your letter with a priority stamp was not delivered on time. Your priority letter will be delivered the next day in Belgium in 95% of the cases if: Your priority letter is placed in a red mailbox before the last collection of the day. The collection time is listed on the mailbox. Your priority letter is handed in at a Post Office or Post Point before the last collection. The collection time is listed in every Post Office and Post Point. Only in exceptional cases will your priority letter not be delivered on time (e.g. a technical malfunction). As a regulator of the postal market, BIPT sees to it that at least 95% of the letters with a priority stamp are delivered within Belgium the next workday.

Until how long before delivery can I change my delivery preferences?

FAQResidential

Depending on the delivery preference you set, the following applies: You can change a neighbour or safe place until 5 minutes before the delivery. You can change your Pick-up point or Parcel Locker until the evening (until midnight) before the delivery. You can set a different delivery address for your parcel as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this. You can postpone the delivery of your parcel to the next business day as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this. You can easily change your delivery preferences via the My bpost app or via Track & Trace, as long as the button 'Change delivery preferences' is available.

Parcel Locker

Residential

Want to receive, send and return parcels in less than 30 seconds? Choose a bpost Parcel Locker.

SME bpack contractuals

Business

SME bpack contractuals

Accessibility statement

Residential

Bpost is committed to ensure digital accessibility of its website and mobile applications, in accordance with the EU Web Accessibility Directive regarding the accessibility of websites and mobile applications for applications of institutions compensated by the Belgian government.

Accessibility statement

Residential

Bpost is committed to ensure digital accessibility of its website and mobile applications, in accordance with the EU Web Accessibility Directive regarding the accessibility of websites and mobile applications for applications of institutions compensated by the Belgian government.

Can I pick up my money in any Ria office?

FAQResidential

You can pick up the money in any Post Office or Ria office. If the sender indicated a specific office then you must go to that Post Office or Ria agency.

What is the cheapest way to send my parcel?

FAQResidential

For shipments within Belgium, we have two economical, all-in solutions that you can order online from our eShop or purchase in a Post Office, Post Point or Parcel Point. For both solutions, the maximum permitted weight is 1 kg: Minipack small (max: 19.5 cm x 27.5 cm x 4 cm) Minipack medium (max: 21 cm x 34 cm x 4 cm) Is your parcel larger than these dimensions, heavier than 1 kg or destined for abroad? Then follow these steps to send your parcel the cheapest way possible: Put the goods in your own box Create a shipping label online Print your shipping label at home Hand in your parcel at a Post Office, Post Point or Parcel Point

How can I track my registered mail online?

FAQResidential

Go to Track & Trace or use the My bpost app to track your mail. Enter the alphanumerical part of the barcode of your mail item. You’ll find this on the proof of receipt or your till receipt. If you created a shipping label, you can track your registered mail item in the My bpost app.

Receive parcel from abroad

Residential

Follow your parcel from abroad with Track & Trace. Discover where your parcel goes if you are not at home.

The benefits of a bpost account?

Download My bpost app