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Should I purchase a mailing label in the Post Office or online?

FAQResidential

You can purchase a shipping label on our website or in a Post Office, Post Point or Parcel Point. You can create your shipping label on our website then print it. That is the cheapest.

Can I ask questions about Mobile Postcard in a Post Office?

FAQResidential

Unable to find the answer to your question? Or do you have a complaint about the quality or delivery of your postcard? You're best contacting us using the online form at the bottom of this page. As Mobile Postcard is an online service, it's not really one of the areas of expertise of the people who work in the Post Office.

Can I take my letter to a Post Office and purchase a stamp and envelope there?

FAQResidential

You can buy stamps and envelopes in the Post Office and mail your letter right away. Note: we do not sell stamps and envelopes per piece; they come in packs of 10. You can find pre-stamped envelopes, even in packs of 10, in the Post Office.

Will I receive proof of deposit if I hand in my registered mail item?

FAQResidential

Yes, you also receive proof of deposit when sending registered mail. If you have the person at the counter create your registered mail item, you will be given a paper proof of deposit. If you create your registered mail item in the My bpost app or online shipping tool, you will see a digital proof of deposit when the registered item enters our network. In both cases, proof of deposit is a legally valid document proving that your mail item has been posted.

When do I receive the proof of deposit when dropping off my registered mail in a Red Letterbox?

FAQResidential

You receive the proof of deposit when your mail item enters our network. It is advisable to check the collection times for the Red Letterbox in question. If you drop off your mail item after the last collection of the day it will only enter our network next working day. The proof of deposit will appear in the My bpost app or in your online shipping tool account and is a legally valid document proving that your mail item has been posted.

The benefits of a bpost account?

Download My bpost app