Question 1

How can I follow my Registered Mail online?

Accepted Answer

Surf to Track &amp; Trace. Enter the letters and numbers of the barcode in the search bar. You can find this barcode on your Mailing Receipt or your sales receipt.

Question 2

Can I follow my letter with Track & Trace?

Accepted Answer

Currently you cannot follow your letters and cards online with Track &amp; Trace. That is because thy don't have a unique reference number or barcode. You cannot follow priority and non-priority mail sent to destinations inside or outside Belgium.If your mail does have a barcode, for example a parcel or registered Mail, then you can follow it online with Track &amp; Trace.

Question 3

My registered mail is still 'in transit' after a few days. What should I do?

Accepted Answer

bpost does all it can to deliver registered mail on the next workday. If you notice with Track &amp; Trace that your registered mail is in transit for longer, please let us know via our online customer care.

Question 4

I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?

Accepted Answer

When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to compete the form.

Question 5

What if the addressee does not pick up my registered mail with confirmation of receipt?

Accepted Answer

If the addressee is not home, a failed delivery notice is left behind by the postman. The addressee has 15 calendar days to pick up your registered mail with confirmation of receipt (in the Post Office or Post Point mentioned on the failed delivery notice).If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on your shipment.

Question 6

Who should I contact if my international registered mail is not delivered?

Accepted Answer

It is best to contact our customer service via the online form at the bottom of this page and keep your mailing receipt ready. We start an investigation in collaboration with the foreign post operator that handled your shipment.

Question 7

Can I follow my registered mail online once it leaves Belgium?

Accepted Answer

Can I follow my registered mail online once it leaves Belgium?• all EU countries except Spain, Romania and Bulgaria• Albania, Armenia, Aruba, Bhutan, Brazil, China, Colombia, Curaçao, Dominican Republic, Egypt, Eswatini, Georgia, Gibraltar, Honduras, Hong Kong, Iceland, Indonesia, Japan, Jersey, Jordan, Cayman Islands, Kiribati, Lebanon, Macao, Malesia, Mexico, New Zeeland, Peru, Russia, Singapore.

Question 8

How much does registered mail cost?

Accepted Answer

The price of registered mail depends on the following factors:weightsizetype of registered mailCalculate the price of your registered mail (letter or parcel) with our price calculator.

Question 9

How do I prepare a confirmation of receipt?

Accepted Answer

Complete the following steps:Go to a Post Office or Post Point and ask for a mailing receipt and a confirmation of receipt.Complete both documentsTick the confirmation of receipt box on the label with the barcode and on the mailing receiptAttach the confirmation of receipt on the back of the shipment by folding one of the stick-on strips on the front of the shipment.Hand in your mail with confirmation of receipt and mailing receipt at a Post Office or Post Point..custom_img{margin-top:2rem;}.custom_img img{width:100%;}

Question 10

How will I know when my registered mail with customised insurance is received?

Accepted Answer

You can follow your registered mail with customised insurance with Track &amp; Trace, just like the time of delivery. If you want written proof that the addressee received your shipment, add the confirmation of receipt option.

Question 11

What is the difference between regular mail and registered mail?

Accepted Answer

Registered Mail offers you extra certainty. The following table shows you the difference between both types of mail.&nbsp;

Question 12

How do I know whether the addressee received my international registered mail?

Accepted Answer

Before your international registered mail leaves Belgium, you can follow it via Track &amp; Trace or the My bpost app. After it leaves Belgium, you can follow your shipment via the tracking tool of the foreign post operator. If you want written proof that the addressee received your shipment, add the confirmation of receipt option.

Question 13

Which stamps do I need for my registered mail?

Accepted Answer

Registered mail requires a Priority stamp and a stamp for registered mail. It's easiest to have your item stamped immediately at the counter of the Post Office or Post Point. You can calculate the price in advance with the price calculator.

Question 14

How will I know for sure that the addressee received my registered mail?

Accepted Answer

You can use Track &amp; Trace to see when your registered mail was received. If you want extra certainty and formal, written proof that the addressee received your registered mail, add the confirmation of receipt option.

Question 15

When will my registered mail be delivered?

Accepted Answer

Your registered mail is delivered to the recipient in Belgium one workday after it is handed in.

Question 16

What happens to my registered mail if the addressee is not home?

Accepted Answer

If the addressee is not home, a failed delivery notice is left in the letterbox. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days.If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.

Question 17

Why was my registered mail sent back to me?

Accepted Answer

The reason for the return is written on your returned registered mail.Registered mail is returned in the following cases:• if the address is incomplete or incorrect• if the addressee does not receive mail at the specified address• if the addressee declined to accept the registered letter• if the addressee did not pick up the registered mail within 15 days, after receiving a notice of absence.

Question 18

Who can accept registered mail?

Accepted Answer

Only the addressee(s) or those with a postal mandate from the addressee(s) can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee(s) or postal proxy. The sender determines who the item must be handed over to.&nbsp;

Question 19

Will I receive proof that my registered mail was sent in the Post Office or Post Point?

Accepted Answer

Your mailing receipt will be validated with a postmark in the Post Point or Post Office. The barcode on the mailing receipt will be attached to your shipment. The rest of the mailing receipt will be given to you; it counts as legal proof that your item was sent.

Question 20

How will I know when my registered mail is received?

Accepted Answer

You can follow your registered mail with Track &amp; Trace, just like the time of delivery. Add the confirmation of receipt option if you want written proof that the addressee received your mail.

Question 21

How do I make my registered mail with customised insurance ready for mailing?

Accepted Answer

Specific rules apply depending on the value and packaging. Mail in an envelope Make sure that your envelope does not become damaged. Fasten the following items to the inside of the package:coinsgold or silver objectsjewellery or other valuable materialsRegistered mail with customised Iisurance exceeding €250 should be prepared carefully. Make sure that the shipment:is packaged securely and is one single piece&nbsp;is completely closed (with strong tape or in a secure envelope)&nbsp;is correctly sealed, with a special uniform imprint or special uniform markings from you as the senderis handed in without a labelRegistered mail with customised insurance up to €250 can be sent in a regular, closed packaged (without tape or stamps).Mail in a boxStrict rules apply to mail in a box. The box itself must satisfy several conditions and a number of details are required on the box. The box must:be strong and made from wood, metal or plasticbe sealed on all four sidesif necessary, be tied up with rope whose ends are crossed and covered with a wax seal with an imprint or marking of the senderhave walls with a minimum thickness of 8 mmRequired details on the shipment:the word Value in a language of the destination country in Latin charactersthe name and address:- of the addressee (on the front, lower-right corner)- of the sender (on the front, upper-left corner or on the back)the stamps (on the front , upper-right corner)a barcode for identification (given by the Post Office) &nbsp;the amount of the value: - written in full - in EUROSOn the top you must attach a white paper with:- the address of the sender and the addressee- the declaration of the valueYou can always get assistance in a Post Office; we will gladly help you make your registered mail with customised insurance ready for mailing.

Question 22

Can I request registered mail online?

Accepted Answer

It currently is not possible to request registered mail online. You can request registered mail in a Post Point or Post Office in your neighbourhood.

Question 23

When do I use registered mail?

Accepted Answer

Choose registered mail if you want to prove that your item or letter was sent, without any dispute concerning the destination. In some cases, registered mail is even required by law.Use registered mail for:• official, confidential, original documents• termination of contracts (tenancy, insurance, energy, etc.)• commencement of contracts (insurance, telephone, etc.)• official correspondence with your employer• documents related to your health or that are important to you• a dispute• small gifts

Question 24

What should I bring to the Post Office or Post Point to get my registered mail ready for mailing?

Accepted Answer

You'll find all the required documents for registered mail in your Post Office or Post Point.You can also request these documents if you want to prepare future registered mail at home.

Question 25

How do I send international registered mail?

Accepted Answer

&nbsp;Complete the following steps to send international registered mail.&nbsp;Go to the nearest Post Office or Post PointYou can send international registered mail in every Post Office or Post Point.Choose the type of international registered mailStandard, with proof of delivery for absolute certainty, or with customised insurance for valuable mail.Prepare your international registered mailAn employee will help you with this. Be sure to keep the stamped mailing receipt afterwards.Follow your international registered mailYou can follow it on Track &amp; Trace using the barcode on your mailing receipt.

Question 26

When will my international registered mail be delivered?

Accepted Answer

&nbsp;We process your international registered mail as a priority shipment. After that it depends on the delivery period of the foreign post operator that handles your shipment. Once the shipment leaves Belgium, the delivery period differs from country to country.

Question 27

What happens to my registered mail if the addressee has moved?

Accepted Answer

If the addressee has an active contract with the Forwarding Department at bpost, we will forward your item to his/her new address.If the addressee does not have a contract, your item will be returned to you with registered mail. Make sure that your name and address are clearly written on the item.

Question 28

Where do I hand in registered mail?

Accepted Answer

There are two ways to hand in registered mail:in a Post Officein a Post Point

Question 29

What is the maximum size and maximum weight for registered mail?

Accepted Answer

Question 30

How much does international registered mail cost?

Accepted Answer

The price of international registered mail depends on various factors (weight, size, type of registered mail, etc.). Calculate the price with our price calculator

Question 31

Are Track & Trace notifications legally valid proof?

Accepted Answer

Track &amp; Trace notifications are only informative and have no legal value. Only the mailing receipt ensures that you are legally covered.

Question 32

Can I receive an email that confirms my registered mail?

Accepted Answer

When you hand in your registered mail at a Post Office or Post Point, you receive a stamped mailing receipt. This is a legally valid document that can be used in the event of a dispute. You will not (at the moment) receive an email confirming the receipt of your registered mail. You can follow your registered mail online with Track &amp; Trace.

Question 33

What is registered mail with customised insurance?

Accepted Answer

With the customised insurance option, you insure the value of your mail (up to €7500 within Belgium). If your mail is lost, stolen or damaged, you will receive compensation from bpost.

Question 34

Who delivers my registered mail with customised insurance?

Accepted Answer

bpost delivers this mail in Belgium. Outside Belgium it is delivered by a local postal operator.

Question 35

When do I add confirmation of receipt to my registered mail?

Accepted Answer

Add it if you want formal and written proof that the addressee received your mail. The recipient must write his/her name, signature and the date on this document upon receipt of the item. The document will then be sent to you. In the event of a dispute, this document is legally valid. You can add a confirmation of receipt to:• official, confidential, original documents• termination of contracts (tenancy, insurance, energy, etc.)• commencement of contracts (insurance, telephone, etc.)• official correspondence with your employer• a dispute, documents related to your health or that are important to youIn some cases, Registered Mail is required by law.Ask for registered mail in your Post Office or Post Point.

Question 36

Is registered mail sufficient to protect me legally?

Accepted Answer

Registered mail offers you legal protection unless the law imposes a different procedure (e.g. using a bailiff).

Question 37

Where can I hand in my registered mail with customised insurance?

Accepted Answer

You can only hand in your registered mail with customised insurance at a Post Office. You can also go to a Post Office to make your shipment ready for mailing. That way you are sure that the strict rules related to this type of mail are applied.

Question 38

How do I prepay my international registered mail?

Accepted Answer

Your international registered mail  is a priority shipment so you need the following stamps:a Priority stamp for the correct destination (Europe or World)&nbsp;a stamp for Registered MailYou can calculate the price of your international shipment with our price calculator.Not sure which stamps you need? Ask an employee in your Post Office or Post Point.

Question 39

How do I require multiple addressees to sign for receipt?

Accepted Answer

If you want multiple addressees at the same address to sign for registered mail, you will have to send a separate piece of registered mail for each addressee.Until recently, it was sufficient to include the names of multiple individuals on a single piece of registered mail. (e.g. to Mr X and Mrs Z. In that case, both Mr X and Mrs Z had to sign for receipt).From now on, only one addressee will have to sign, even if the registered mail is addressed to two or more individuals.

Question 40

Can't the postman keep the registered mail until I am home?

Accepted Answer

No, if you are not home, the postman will leave a failed delivery notice that indicates where and when you (or your proxy) can pick up your registered mail.

Question 41

To which countries can I send international registered mail?

Accepted Answer

With bpost you can send registered mail all over the world. We cannot guarantee delivery in countries where a state of emergency has been declared.

Question 42

Is my international registered mail insured?

Accepted Answer

Yes, your international registered mail is insured by default against theft, loss and damage for an amount of maximum 30 SDR per registered mail. The SDR is a monetary unit created by the international Monetary Fund. (Discover the current exchange rate of 1 SDR). If you want to customise the insurance value of your registered mail, choose registered mail with customised insurance.

Question 43

What is the maximum size and maximum weight for international registered mail?

Accepted Answer

Question 44

Is there a pre-stamped solution for registered mail?

Accepted Answer

You can purchase a kit for Domestic registered mail, which covers 10 registered items, via our eShop and in the Post Office. This kit includes:10 Priority stamps for domestic mail10 stamps for the registration fee10 mailing receipts for domestic registered mail

Question 45

Which items cannot be sent with registered mail?

Accepted Answer

You can discover which items cannot be sent with standard registered mail (e.g. weapons or illegal items) in our General Terms and Conditions.You can send money, securities and jewellery using registered mail with customised insurance.To General Terms and Conditions&nbsp;

Question 46

Which documents do I need for international registered mail?

Accepted Answer

You only need a mailing receipt for international registered mail. Ask for one in a Post Office or Post Point.

Question 47

Who handles my registered mail abroad?

Accepted Answer

Depending on the destination country, your registered mail is handled by a local post operator.

Question 48

Where do I hand in international registered mail?

Accepted Answer

There are two ways to hand in international registered mail:in a Post Officein a Post Point

Question 49

Why does bpost register the data of my international parcels electronically?

Accepted Answer

bpost is required to register the data of international parcels electronically since 1 January 2021. The requested information depends on the type of shipment and its destination. This information was formerly requested via paper forms. Now it is done digitally, resulting in the following advantages:improved distribution quality of the shipmentssimplified customs formalities

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