53 questions
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How can I follow my Registered Mail online?
Surf to Track & Trace. Enter the letters and numbers of the barcode in the search bar. You can find this barcode on your Mailing Receipt or your sales receipt.
My registered mail is still 'in transit' after a few days. What should I do?
bpost does all it can to deliver registered mail on the next workday. If you notice with Track & Trace that your registered mail is in transit for longer, please let us know via our online customer care.
Can I follow my letter with Track & Trace?
Currently you cannot follow your letters and cards online with Track & Trace. That is because thy don't have a unique reference number or barcode. You cannot follow priority and non-priority mail sent to destinations inside or outside Belgium. If your mail does have a barcode, for example a parcel or registered Mail, then you can follow it online with Track & Trace.
I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?
When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to compete the form.
What if the addressee does not pick up my registered mail with confirmation of receipt?
If the addressee is not home, a failed delivery notice is left behind by the postman. The addressee has 15 calendar days to pick up your registered mail with confirmation of receipt (in the Post Office or Post Point mentioned on the failed delivery notice). If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on your shipment.
Who should I contact if my international registered mail is not delivered?
It is best to contact our customer service via the online form at the bottom of this page and keep your mailing receipt ready. We start an investigation in collaboration with the foreign post operator that handled your shipment.
How will I know when my registered mail with customised insurance is received?
You can follow your registered mail with customised insurance with Track & Trace, just like the time of delivery. If you want written proof that the addressee received your shipment, add the "confirmation of receipt" option.
How do I prepare a confirmation of receipt?
Complete the following steps:
  • Go to a Post Office or Post Point and ask for a mailing receipt and a confirmation of receipt.
  • Complete both documents
  • Tick the confirmation of receipt box on the label with the barcode and on the mailing receipt
  • Attach the confirmation of receipt on the back of the shipment by folding one of the stick-on strips on the front of the shipment.
  • Hand in your mail with confirmation of receipt and mailing receipt at a Post Office or Post Point.
How much does registered mail cost?
The price of registered mail depends on the following factors:
  • weight
  • size
  • type of registered mail
Calculate the price of your registered mail (letter or parcel) with our price calculator.
What is the difference between regular mail and registered mail?
Registered Mail offers you extra certainty. The following table shows you the difference between both types of mail.Difference between regular mail and Registered Mail 
How do I know whether the addressee received my international registered mail?
Before your international registered mail leaves Belgium, you can follow it via Track & Trace or the My bpost app. After it leaves Belgium, you can follow your shipment via the tracking tool of the foreign post operator. If you want written proof that the addressee received your shipment, add the confirmation of receipt option.
Can I follow my registered mail online once it leaves Belgium?
Can I follow my registered mail online once it leaves Belgium? • all EU countries except Spain, Romania and Bulgaria • Albania, Armenia, Aruba, Bhutan, Brazil, China, Colombia, Curaçao, Dominican Republic, Egypt, Eswatini, Georgia, Gibraltar, Honduras, Hong Kong, Iceland, Indonesia, Japan, Jersey, Jordan, Cayman Islands, Kiribati, Lebanon, Macao, Malesia, Mexico, New Zeeland, Peru, Russia, Singapore.
What happens to my registered mail if the addressee is not home?
If the addressee is not home, a failed delivery notice is left in the letterbox. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days. If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.
How do I make my registered mail with customised insurance ready for mailing?
Specific rules apply depending on the value and packaging. Mail in an envelope Make sure that your envelope does not become damaged. Fasten the following items to the inside of the package:
  • coins
  • gold or silver objects
  • jewellery or other valuable materials
Registered mail with customised Iisurance exceeding €250 should be prepared carefully. Make sure that the shipment:
  • is packaged securely and is one single piece 
  • is completely closed (with strong tape or in a secure envelope) 
  • is correctly sealed, with a special uniform imprint or special uniform markings from you as the sender
  • is handed in without a label
Registered mail with customised insurance up to €250 can be sent in a regular, closed packaged (without tape or stamps). Mail in a box Strict rules apply to mail in a box. The box itself must satisfy several conditions and a number of details are required on the box. The box must:
  • be strong and made from wood, metal or plastic
  • be sealed on all four sides
  • if necessary, be tied up with rope whose ends are crossed and covered with a wax seal with an imprint or marking of the sender
  • have walls with a minimum thickness of 8 mm
Required details on the shipment:
  • the word "Value" in a language of the destination country in Latin characters
  • the name and address:
  • - of the addressee (on the front, lower-right corner)
  • - of the sender (on the front, upper-left corner or on the back)
  • the stamps (on the front , upper-right corner)
  • a barcode for identification (given by the Post Office)  
  • the amount of the value: - written in full - in EUROS
  • On the top you must attach a white paper with:
  • - the address of the sender and the addressee
  • - the declaration of the value
You can always get assistance in a Post Office; we will gladly help you make your registered mail with customised insurance ready for mailing.
How will I know for sure that the addressee received my registered mail?
You can use Track & Trace to see when your registered mail was received. If you want extra certainty and formal, written proof that the addressee received your registered mail, add the confirmation of receipt option.
Which stamps do I need for my registered mail?
Registered mail requires a Priority stamp and a stamp for registered mail. It's easiest to have your item stamped immediately at the counter of the Post Office or Post Point. You can calculate the price in advance with the price calculator.
Why was my registered mail sent back to me?
The reason for the return is written on your returned registered mail. Registered mail is returned in the following cases: • if the address is incomplete or incorrect • if the addressee does not receive mail at the specified address • if the addressee declined to accept the registered letter • if the addressee did not pick up the registered mail within 15 days, after receiving a notice of absence.
Who can accept registered mail?
Only the addressee(s) or those with a postal mandate from the addressee(s) can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee(s) or postal proxy. The sender determines who the item must be handed over to.  
How will I know when my registered mail is received?
You can follow your registered mail with Track & Trace, just like the time of delivery. Add the confirmation of receipt option if you want written proof that the addressee received your mail.
Will I receive proof that my registered mail was sent in the Post Office or Post Point?
Your mailing receipt will be validated with a postmark in the Post Point or Post Office. The barcode on the mailing receipt will be attached to your shipment. The rest of the mailing receipt will be given to you; it counts as legal proof that your item was sent.
When will my registered mail be delivered?
Your registered mail is delivered to the recipient in Belgium one workday after it is handed in.
I was home but still received a failed delivery notice. How is that possible?
When delivering registered mail, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. Have you checked whether your doorbell is working properly? If your doorbell is in perfect working order then your postman did not do his/her job properly. We offer our sincere apologies for this. Let us know what happened.
When do I use registered mail?
Choose registered mail if you want to prove that your item or letter was sent, without any dispute concerning the destination. In some cases, registered mail is even required by law. Use registered mail for: • official, confidential, original documents • termination of contracts (tenancy, insurance, energy, etc.) • commencement of contracts (insurance, telephone, etc.) • official correspondence with your employer • documents related to your health or that are important to you • a dispute • small gifts
How do I send international registered mail?
  Complete the following steps to send international registered mail.  Go to the nearest Post Office or Post Point You can send international registered mail in every Post Office or Post Point. Choose the type of international registered mail Standard, with proof of delivery for absolute certainty, or with customised insurance for valuable mail. Prepare your international registered mail An employee will help you with this. Be sure to keep the stamped mailing receipt afterwards. Follow your international registered mail You can follow it on Track & Trace using the barcode on your mailing receipt.
How much does international registered mail cost?
The price of international registered mail depends on various factors (weight, size, type of registered mail, etc.). Calculate the price with our price calculator
What should I bring to the Post Office or Post Point to get my registered mail ready for mailing?
You'll find all the required documents for registered mail in your Post Office or Post Point. You can also request these documents if you want to prepare future registered mail at home.
Who delivers my registered mail with customised insurance?
bpost delivers this mail in Belgium. Outside Belgium it is delivered by a local postal operator.
What is the maximum size and maximum weight for registered mail?
Maximum size and weight
Can I request registered mail online?
It currently is not possible to request registered mail online. You can request registered mail in a Post Point or Post Office in your neighbourhood.
What happens to my registered mail if the addressee has moved?
If the addressee has an active contract with the Forwarding Department at bpost, we will forward your item to his/her new address. If the addressee does not have a contract, your item will be returned to you with registered mail. Make sure that your name and address are clearly written on the item.
Are Track & Trace notifications legally valid proof?
Track & Trace notifications are only informative and have no legal value. Only the mailing receipt ensures that you are legally covered.
Can I receive an email that confirms my registered mail?
When you hand in your registered mail at a Post Office or Post Point, you receive a stamped mailing receipt. This is a legally valid document that can be used in the event of a dispute. You will not (at the moment) receive an email confirming the receipt of your registered mail. You can follow your registered mail online with Track & Trace.
Where do I hand in registered mail?
There are three ways to hand in registered rail:
  • in a Post Office
  • in a Post Point
  • give it to the postman (costs €1 extra)
Where can I hand in my registered mail with customised insurance?
You can only hand in your registered mail with customised insurance at a Post Office. You can also go to a Post Office to make your shipment ready for mailing. That way you are sure that the strict rules related to this type of mail are applied.
When will my international registered mail be delivered?
  We process your international registered mail as a priority shipment. After that it depends on the delivery period of the foreign post operator that handles your shipment. Once the shipment leaves Belgium, the delivery period differs from country to country.
What is registered mail with customised insurance?
With the customised insurance option, you insure the value of your mail (up to €7500 within Belgium). If your mail is lost, stolen or damaged, you will receive compensation from bpost.
What is the maximum size and maximum weight for international registered mail?
Maximum size and weight for International Registered Mail
When do I add confirmation of receipt to my registered mail?
Add it if you want formal and written proof that the addressee received your mail. The recipient must write his/her name, signature and the date on this document upon receipt of the item. The document will then be sent to you. In the event of a dispute, this document is legally valid. You can add a confirmation of receipt to: • official, confidential, original documents • termination of contracts (tenancy, insurance, energy, etc.) • commencement of contracts (insurance, telephone, etc.) • official correspondence with your employer • a dispute, documents related to your health or that are important to you In some cases, Registered Mail is required by law. Ask for registered mail in your Post Office or Post Point.
To which countries can I send international registered mail?
With bpost you can send registered mail all over the world. We cannot guarantee delivery in countries where a state of emergency has been declared.
Is registered mail sufficient to protect me legally?
Registered mail offers you legal protection unless the law imposes a different procedure (e.g. using a bailiff).
How do I prepay my international registered mail?
Your international registered mail  is a priority shipment so you need the following stamps:
  • a Priority stamp for the correct destination (Europe or World)
  •  a stamp for Registered Mail
You can calculate the price of your international shipment with our price calculator. Not sure which stamps you need? Ask an employee in your Post Office or Post Point.
Which items cannot be sent with registered mail?
You can discover which items cannot be sent with standard registered mail (e.g. weapons or illegal items) in our General Terms and Conditions. You can send money, securities and jewellery using registered mail with customised insurance. To General Terms and Conditions  
Can't the postman keep the registered mail until I am home?
No, if you are not home, the postman will leave a failed delivery notice that indicates where and when you (or your proxy) can pick up your registered mail.
Is my international registered mail insured?
Yes, your international registered mail is insured by default against theft, loss and damage for an amount of maximum 30 SDR per registered mail. The SDR is a monetary unit created by the international Monetary Fund. (Discover the current exchange rate of 1 SDR). If you want to customise the insurance value of your registered mail, choose registered mail with customised insurance.
How do I require multiple addressees to sign for receipt?
If you want multiple addressees to sign for receipt, write "and" between the recipients' names. If you don't care which addressee signs for receipt, write "or" between the recipients' names.
Is there a pre-stamped solution for registered mail?
You can purchase a kit for Domestic registered mail, which covers 10 registered items, via our eShop and in the Post Office. This kit includes:
  • 10 Priority stamps for domestic mail
  • 10 stamps for the registration fee
  • 10 mailing receipts for domestic registered mail
Which documents do I need for international registered mail?
You only need a mailing receipt for international registered mail. Ask for one in a Post Office or Post Point.
Who handles my registered mail abroad?
Depending on the destination country, your registered mail is handled by a local post operator.
Where do I hand in international registered mail?
There are three ways to hand in international registered mail:
  • in a Post Office
  • in a Post Point
  • give it to the postman (costs €1 extra)
Why does bpost register the data of my international parcels electronically?
bpost is required to register the data of international parcels electronically since 1 January 2021. The requested information depends on the type of shipment and its destination. This information was formerly requested via paper forms. Now it is done digitally, resulting in the following advantages:
  • improved distribution quality of the shipments
  • simplified customs formalities