Question 1

What is the difference between regular mail and registered mail?

Accepted Answer

Registered Mail offers you extra certainty. The following table shows you the difference between both types of mail.&nbsp;

Question 2

When will my international registered mail be delivered?

Accepted Answer

&nbsp;We process your international registered mail as a priority shipment. After that it depends on the delivery period of the foreign post operator that handles your shipment. Once the shipment leaves Belgium, the delivery period differs from country to country.

Question 3

How much does international registered mail cost?

Accepted Answer

The price of international registered mail depends on various factors (weight, size, type of registered mail, etc.). Calculate the price with our price calculator

Question 4

What is registered mail with customised insurance?

Accepted Answer

With the customised insurance option, you insure the value of your mail (up to €7500 within Belgium). If your mail is lost, stolen or damaged, you will receive compensation from bpost.

Question 5

When do I affix a proof of receipt to my registered mail?

Accepted Answer

You can affix a proof of receipt when you want formal written proof that the addressee has taken receipt of your mail item. The addressee must give their name and sign and date a document at the time of delivery. You will receive this proof for your peace of mind.In the event of a dispute a proof of receipt is deemed legally valid. You can affix a proof of receipt to these mail items:Official, confidential, original documentsNotices to cancel a lease, insurance, an energy contract and so onDocuments related to insurance and phone contracts and so onOfficial correspondence with your employerDocuments related to a dispute, your health or documents of value to youIn some cases proof of receipt is required by law. Ask at your local Post Office or Post Point, or via the My bpost app.

Question 6

Is my international registered mail insured?

Accepted Answer

Yes, your international registered mail is insured by default against theft, loss and damage for an amount of maximum 30 SDR per registered mail. The SDR is a monetary unit created by the international Monetary Fund. If you want to customise the insurance value of your registered mail, choose registered mail with customised insurance.

Question 7

Who delivers my registered mail with customised insurance?

Accepted Answer

bpost delivers this mail in Belgium. Outside Belgium it is delivered by a local postal operator.

Question 8

To which countries can I send international registered mail?

Accepted Answer

With bpost you can send registered mail all over the world. We cannot guarantee delivery in countries where a state of emergency has been declared.

Question 9

Which documents do I need for international registered mail?

Accepted Answer

You only need a mailing receipt for international registered mail. Ask for one in a Post Office or Post Point.

Question 10

What is the maximum size and maximum weight for international registered mail?

Accepted Answer

Question 11

Who handles my registered mail abroad?

Accepted Answer

Depending on the destination country, your registered mail is handled by a local post operator.

Question 12

Where do I hand in international registered mail?

Accepted Answer

There are two ways to hand in international registered mail:in a Post Officein a Post Point

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12 questions for the keyword « How does it work? »

Download My bpost app

12 questions
for the keyword « How does it work? »