Question 1

What is the difference between regular mail and registered mail?

Accepted Answer

Registered Mail offers you extra certainty. The following table shows you the difference between both types of mail.&nbsp;

Question 2

When do I use registered mail?

Accepted Answer

Choose registered mail if you want to prove that your item or letter was sent, without any dispute concerning the destination. In some cases, registered mail is even required by law.Use registered mail for:• official, confidential, original documents• termination of contracts (tenancy, insurance, energy, etc.)• commencement of contracts (insurance, telephone, etc.)• official correspondence with your employer• documents related to your health or that are important to you• a dispute• small gifts

Question 3

When will my international registered mail be delivered?

Accepted Answer

&nbsp;We process your international registered mail as a priority shipment. After that it depends on the delivery period of the foreign post operator that handles your shipment. Once the shipment leaves Belgium, the delivery period differs from country to country.

Question 4

How much does international registered mail cost?

Accepted Answer

The price of international registered mail depends on various factors (weight, size, type of registered mail, etc.). Calculate the price with our price calculator

Question 5

Who delivers my registered mail with customised insurance?

Accepted Answer

bpost delivers this mail in Belgium. Outside Belgium it is delivered by a local postal operator.

Question 6

What is registered mail with customised insurance?

Accepted Answer

With the customised insurance option, you insure the value of your mail (up to €7500 within Belgium). If your mail is lost, stolen or damaged, you will receive compensation from bpost.

Question 7

When do I add confirmation of receipt to my registered mail?

Accepted Answer

Add it if you want formal and written proof that the addressee received your mail. The recipient must write his/her name, signature and the date on this document upon receipt of the item. The document will then be sent to you. In the event of a dispute, this document is legally valid. You can add a confirmation of receipt to:• official, confidential, original documents• termination of contracts (tenancy, insurance, energy, etc.)• commencement of contracts (insurance, telephone, etc.)• official correspondence with your employer• a dispute, documents related to your health or that are important to youIn some cases, Registered Mail is required by law.Ask for registered mail in your Post Office or Post Point.

Question 8

Is registered mail sufficient to protect me legally?

Accepted Answer

Registered mail offers you legal protection unless the law imposes a different procedure (e.g. using a bailiff).

Question 9

To which countries can I send international registered mail?

Accepted Answer

With bpost you can send registered mail all over the world. We cannot guarantee delivery in countries where a state of emergency has been declared.

Question 10

What is the maximum size and maximum weight for international registered mail?

Accepted Answer

Question 11

Is my international registered mail insured?

Accepted Answer

Yes, your international registered mail is insured by default against theft, loss and damage for an amount of maximum 30 SDR per registered mail. The SDR is a monetary unit created by the international Monetary Fund. (Discover the current exchange rate of 1 SDR). If you want to customise the insurance value of your registered mail, choose registered mail with customised insurance.

Question 12

Which documents do I need for international registered mail?

Accepted Answer

You only need a mailing receipt for international registered mail. Ask for one in a Post Office or Post Point.

Question 13

Who handles my registered mail abroad?

Accepted Answer

Depending on the destination country, your registered mail is handled by a local post operator.

Question 14

Where do I hand in international registered mail?

Accepted Answer

There are three ways to hand in international registered mail:in a Post Officein a Post Pointgive it to the postman (costs €1 extra)

Question 15

Why does bpost register the data of my international parcels electronically?

Accepted Answer

bpost is required to register the data of international parcels electronically since 1 January 2021. The requested information depends on the type of shipment and its destination. This information was formerly requested via paper forms. Now it is done digitally, resulting in the following advantages:improved distribution quality of the shipmentssimplified customs formalities