15 questions
 for the keyword « How does it work? »
What is the difference between regular mail and registered mail?
Registered Mail offers you extra certainty. The following table shows you the difference between both types of mail.Difference between regular mail and Registered Mail 
When do I use registered mail?
Choose registered mail if you want to prove that your item or letter was sent, without any dispute concerning the destination. In some cases, registered mail is even required by law. Use registered mail for: • official, confidential, original documents • termination of contracts (tenancy, insurance, energy, etc.) • commencement of contracts (insurance, telephone, etc.) • official correspondence with your employer • documents related to your health or that are important to you • a dispute • small gifts
How much does international registered mail cost?
The price of international registered mail depends on various factors (weight, size, type of registered mail, etc.). Calculate the price with our price calculator
Who delivers my registered mail with customised insurance?
bpost delivers this mail in Belgium. Outside Belgium it is delivered by a local postal operator.
What is registered mail with customised insurance?
With the customised insurance option, you insure the value of your mail (up to €7500 within Belgium). If your mail is lost, stolen or damaged, you will receive compensation from bpost.
When will my international registered mail be delivered?
  We process your international registered mail as a priority shipment. After that it depends on the delivery period of the foreign post operator that handles your shipment. Once the shipment leaves Belgium, the delivery period differs from country to country.
What is the maximum size and maximum weight for international registered mail?
Maximum size and weight for International Registered Mail
When do I add confirmation of receipt to my registered mail?
Add it if you want formal and written proof that the addressee received your mail. The recipient must write his/her name, signature and the date on this document upon receipt of the item. The document will then be sent to you. In the event of a dispute, this document is legally valid. You can add a confirmation of receipt to: • official, confidential, original documents • termination of contracts (tenancy, insurance, energy, etc.) • commencement of contracts (insurance, telephone, etc.) • official correspondence with your employer • a dispute, documents related to your health or that are important to you In some cases, Registered Mail is required by law. Ask for registered mail in your Post Office or Post Point.
To which countries can I send international registered mail?
With bpost you can send registered mail all over the world. We cannot guarantee delivery in countries where a state of emergency has been declared.
Is registered mail sufficient to protect me legally?
Registered mail offers you legal protection unless the law imposes a different procedure (e.g. using a bailiff).
Is my international registered mail insured?
Yes, your international registered mail is insured by default against theft, loss and damage for an amount of maximum 30 SDR per registered mail. The SDR is a monetary unit created by the international Monetary Fund. (Discover the current exchange rate of 1 SDR). If you want to customise the insurance value of your registered mail, choose registered mail with customised insurance.
Which documents do I need for international registered mail?
You only need a mailing receipt for international registered mail. Ask for one in a Post Office or Post Point.
Who handles my registered mail abroad?
Depending on the destination country, your registered mail is handled by a local post operator.
Where do I hand in international registered mail?
There are three ways to hand in international registered mail:
  • in a Post Office
  • in a Post Point
  • give it to the postman (costs €1 extra)
Why does bpost register the data of my international parcels electronically?
bpost is required to register the data of international parcels electronically since 1 January 2021. The requested information depends on the type of shipment and its destination. This information was formerly requested via paper forms. Now it is done digitally, resulting in the following advantages:
  • improved distribution quality of the shipments
  • simplified customs formalities