Question 1

How do I prepare a confirmation of receipt?

Accepted Answer

Complete the following steps:Go to a Post Office or Post Point and ask for a mailing receipt and a confirmation of receipt.Complete both documentsTick the confirmation of receipt box on the label with the barcode and on the mailing receiptAttach the confirmation of receipt on the back of the shipment by folding one of the stick-on strips on the front of the shipment.Hand in your mail with confirmation of receipt and mailing receipt at a Post Office or Post Point.

Question 2

Which stamps do I need for my registered mail?

Accepted Answer

Registered mail requires a Priority stamp and a stamp for registered mail. It's easiest to have your item stamped immediately at the counter of the Post Office or Post Point. You can calculate the price in advance with the price calculator.

Question 3

How do I make my registered mail with customised insurance ready for mailing?

Accepted Answer

Specific rules apply depending on the value and packaging. Mail in an envelope Make sure that your envelope does not become damaged. Fasten the following items to the inside of the package:coinsgold or silver objectsjewellery or other valuable materialsRegistered mail with customised Iisurance exceeding €250 should be prepared carefully. Make sure that the shipment:is packaged securely and is one single piece&nbsp;is completely closed (with strong tape or in a secure envelope)&nbsp;is correctly sealed, with a special uniform imprint or special uniform markings from you as the senderis handed in without a labelRegistered mail with customised insurance up to €250 can be sent in a regular, closed packaged (without tape or stamps).Mail in a boxStrict rules apply to mail in a box. The box itself must satisfy several conditions and a number of details are required on the box. The box must:be strong and made from wood, metal or plasticbe sealed on all four sidesif necessary, be tied up with rope whose ends are crossed and covered with a wax seal with an imprint or marking of the senderhave walls with a minimum thickness of 8 mmRequired details on the shipment:the word Value in a language of the destination country in Latin charactersthe name and address:- of the addressee (on the front, lower-right corner)- of the sender (on the front, upper-left corner or on the back)the stamps (on the front , upper-right corner)a barcode for identification (given by the Post Office) &nbsp;the amount of the value: - written in full - in EUROSOn the top you must attach a white paper with:- the address of the sender and the addressee- the declaration of the valueYou can always get assistance in a Post Office; we will gladly help you make your registered mail with customised insurance ready for mailing.

Question 4

What should I bring to the Post Office or Post Point to get my registered mail ready for mailing?

Accepted Answer

You'll find all the required documents for registered mail in your Post Office or Post Point.You can also request these documents if you want to prepare future registered mail at home.

Question 5

Can I request registered mail online?

Accepted Answer

It currently is not possible to request registered mail online. You can request registered mail in a Post Point or Post Office in your neighbourhood.

Question 6

What is the maximum size and maximum weight for registered mail?

Accepted Answer

Question 7

Where can I hand in my registered mail with customised insurance?

Accepted Answer

You can only hand in your registered mail with customised insurance at a Post Office. You can also go to a Post Office to make your shipment ready for mailing. That way you are sure that the strict rules related to this type of mail are applied.

Question 8

How do I prepay my international registered mail?

Accepted Answer

Your international registered mail  is a priority shipment so you need the following stamps:a Priority stamp for the correct destination (Europe or World)&nbsp;a stamp for Registered MailYou can calculate the price of your international shipment with our price calculator.Not sure which stamps you need? Ask an employee in your Post Office or Post Point.

Question 9

How do I require multiple addressees to sign for receipt?

Accepted Answer

If you want multiple addressees at the same address to sign for registered mail, you will have to send a separate piece of registered mail for each addressee.Until recently, it was sufficient to include the names of multiple individuals on a single piece of registered mail. (e.g. to Mr X and Mrs Z. In that case, both Mr X and Mrs Z had to sign for receipt).From now on, only one addressee will have to sign, even if the registered mail is addressed to two or more individuals.

Question 10

Is there a pre-stamped solution for registered mail?

Accepted Answer

You can purchase a kit for Domestic registered mail, which covers 10 registered items, via our eShop and in the Post Office. This kit includes:10 Priority stamps for domestic mail10 stamps for the registration fee10 mailing receipts for domestic registered mail

Question 11

Which items cannot be sent with registered mail?

Accepted Answer

You can discover which items cannot be sent with standard registered mail (e.g. weapons or illegal items) in our General Terms and Conditions.You can send money, securities and jewellery using registered mail with customised insurance.To General Terms and Conditions&nbsp;