Track your shipment
Please fill out the shipment barcode and the postal code of the recipient below.
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How long will my parcel remain available at the Pick-up point?
FAQ
Residential
Your parcel remains available at a Pick-up point for 14 calendar days and at a Parcel Locker for 5 calendar days. After that it will be sent back to the sender.
You can buy a shipping label in a Post Office, Post Point or Parcel Point. If you create a shipping label online, you can have it printed at a Post Office or Post Point. Indicate this option - before you pay – in your shopping basket. Please note: this choice is valid for your entire order and not per label. Some Post Offices have a kiosk where you can create your shipping label.
How can I modify my data, or delete my bpost account?
FAQ
Residential
You can contact us any time via our personal data webform , if you wish to: access your personal data modify your personal data delete your personal data, including your bpost account limit or refuse the processing of your personal data a different request related to your personal data
, Please note
, that by deleting your account or personal data, you might no longer be able to access some services. Our customer service may contact you to clarify your request and explain the consequences.
Why can’t I see Mail Ahead in the My bpost app?
FAQ
Residential
The new feature of the My bpost app called Mail Ahead is a beta version for now. During this testing phase, we limit the number of users to a selection of beta testers. How do I know if I can test it already? If you’ve received an e-mail or see the Mail Ahead tab in the ‘More’ menu of the My bpost app, you can activate and test this feature. Simply verify your identity with itsme®. More options to verify your ID will soon be available.
You enter the promotional code after creating the postcard, when you are ready to send it – after adding the address of the addressee. Note: you can only use a promotional code and send a card with a Mobile Postcard account.
, How long is the Mobile Postcard promotional code valid?
, The period of validity of your promotional code for a free postcard depends on the code. If your code is no longer valid, you will get a message that your promotional code has expired.
I got my letter back because the address was incorrect. How do I know if I am using the correct address?
FAQ
Residential
To be sure of the correct address, you can validate it online on the bpost website. You check if the address in Belgium is known at bpost but not if the person still lives there. If your addressee has moved, you will have to ask him/her for the new address. Note: if you got your letter back because the address was incorrect, use a new envelope and new stamps.
You can always return your parcel with bpost, even if it was delivered by a different postal service. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail. The price depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.
Which delivery possibilities does bpost offer?
FAQ
Residential
For parcels in Belgium, you can choose from different delivery possibilities: At a home or work address In one of the 3000 bpost Pick-up Points: Post Office Post Point Parcel Point Parcel Locker For parcels to foreign countries, you must always send to an address. The Netherlands and France are exceptions. In these countries, you can also send your parcel to a Pick-up Point. Moreover, this is cheaper than shipping to an address. With our online shipping tool, you can easily find a Pick-up Point in the area based on the postcode.
How can I file a complaint to bpost?
FAQ
Residential
Did something go wrong with your mail, shipment or parcel? That is annoying, of course. Fortunately, there are several ways to solve your problem.
, Use our online form (quickest way)
, Choose your specific situation below and complete the corresponding online form. Parcel damaged, lost or not delivered > Mail not received or only partially received > Not happy with postman > Parcel not delivered according to my delivery preferences > Complaint about the Moving Service (NL) > If you have a different complaint, please call our customer service (+32 2 278 51 26). Monday - Friday : 08.00 – 12.30 13.00 – 18.00 Saturday : 09.00 – 13.00
What is a secure delivery?
FAQ
Residential
A secure delivery ensures that only you, or someone you designate, is able to receive your parcel. Your parcel will only be handed over if your personal secure delivery code is shown. You receive this code by email and it is also displayed in the My bpost app. You show it to the person who delivers your parcel or the person at the Pick-up point. The shipper, such as a webshop, selects a secure delivery if it needs to be sure that the right person takes receipt of the parcel. Unfortunately, due to the extra security requirements, we cannot always comply with your delivery preferences.
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