What should I do if the recipient says that the money did not arrive?

If your addressee has problems when picking up the money, you should contact the Customer Care Center of Ria Money Transfer.

If you made an error in your addressee's name, you must correct the name in your Post Office or a Ria agency. Your addressee can only pick up the money if the name is correct.

I want to dispute the transaction

If someone other than the addressee picked up the money or if you suspect fraud, you must contact the police and have a report made. Also contact the Customer Care Center of Ria Money Transfer.

Ria will do all it can to recuperate the money or to repay the amount of the money transfer to the sender.

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My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a Mobile Postcard?
All cards made in the Mobile Postcard app are printed and sent from Belgium.You pay for your postcard upon shipment, or you purchase credits in advance.By buying your credits in advance, you save yourself valuable time and money:
  • You don't need to pay for your postcards one by one.
  • The price per postcard drops if you buy at least five credits in advance.
  • Your credits are linked to your accounts and always remain valid, even if the rates happen to change.
Cards for a destination in Belgium are sent at domestic rates. 'Prior' (delivered the next workday) or 'Non-prior' (delivered within three workdays).For cards that are destined for other countries, you pay international rates.By buying credits in advance, you pay less than you would if you pay for your cards one by one.Take a look at all our rates under the menu option 'Kaarten en enveloppen'.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.

If you didn't find an answer to your question?

 

Call

Contact the Customer Care Center of Ria Money Transfer directly.

Phone Ria Customer Care Centre
003228086573
My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a Mobile Postcard?
All cards made in the Mobile Postcard app are printed and sent from Belgium.You pay for your postcard upon shipment, or you purchase credits in advance.By buying your credits in advance, you save yourself valuable time and money:
  • You don't need to pay for your postcards one by one.
  • The price per postcard drops if you buy at least five credits in advance.
  • Your credits are linked to your accounts and always remain valid, even if the rates happen to change.
Cards for a destination in Belgium are sent at domestic rates. 'Prior' (delivered the next workday) or 'Non-prior' (delivered within three workdays).For cards that are destined for other countries, you pay international rates.By buying credits in advance, you pay less than you would if you pay for your cards one by one.Take a look at all our rates under the menu option 'Kaarten en enveloppen'.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.