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How to get a parcel out of the bbox locker?
FAQ
Residential
You will receive an e-mail once your parcel has arrived in the bbox locker. This e-mail contains the steps to open the bbox locker. You will also find the different steps on the Parcel Locker itself.
, bbox locker with screen
, Scan the QR code you have received via the My bpost app or e-mail. If you have opted for direct delivery to a bbox locker, you will also find a 6-digit code under the QR code to open the locker. Take out your parcel and close the door of the locker.
, Screenless bbox locker
, The Screenless bbox locker does not have a touch screen and can only be opened via the My bpost app. The app communicates via Bluetooth with the bbox locker in order to open it. First, enable Bluetooth and your location on your smartphone Open the My bpost app and select the parcel you would like to receive Follow the steps in the app to connect to the Parcel Locker and the door will open automatically. Take out your parcel and close the door of the bbox locker. You have
, 5 calendar days
, to pick it up (no extension possible). We return the parcel to the sender on the sixth day.
Word Add-In
Business
Word Add-In
How are import costs calculated?
FAQ
Residential
The costs to import goods from outside the EU consist of 3 parts:
, VAT
, For all goods coming from outside the EU, a percentage of VAT on the value of the goods must be paid. This percentage varies between 6% (books) and 21% (electronic products). Please note that the VAT due for importing goods is calculated not only on the price you paid to the seller but also on certain additional costs such as shipping costs and the administrative fee charged by Bpost (1) for completing customs formalities.
, Custom duties
, From 1 July 2026, customs duties to online purchases with an order value of up to €150. The amount you pay depends on the value of your shipment and whether it is a gift, an online purchase or an item sent by a private individual. See how customs charges are calculated
, Customs formalities or administrative fees
, If the online shop did not collect the VAT and customs duties at checkout, we handle the customs clearance on your behalf. An administrative fee is charged to cover this service. These costs include: the calculation of import taxes transferring the taxes to the government requesting additional missing information (e.g. licenses or invoices) storage costs From 1st January 2026, bpost will charge the following fees for customs formalities: 0 euro for private shipments with a value of up to €45. In this case, the sender has to prove that the shipment is a gift. (Please note: alcoholic products, perfume, toilet water, tobacco and tobacco products are subject to fees, even if they are gifts). 21.5 euros (2) for customs formalities regarding non-exempted items with a maximum value of 150 euros. 40 euros (2) for customs formalities regarding non-exempted items with a value over 150 euros. (1) To avoid double taxation, the import fees owed to bpost do not include VAT (exempt). You already pay VAT on these fees when you import your goods, just as you do on the delivery charges. (2) This fee is exempt from VAT (VAT incl. = VAT excl.), this exemption of the service by bpost applies as this cost is already added to the price of the goods for calculation of the import VAT due on the goods (see also (1) above). The import VAT is collected by Bpost in name and on behalf of the addressee and transmitted to the authorities. View calculation examples
Where can I hand in my parcel?
FAQ
Residential
You can drop off your parcel in various places and ways: in a Post Office, Post Point or Parcel Point: up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³. in some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt. in a Parcel Locker to the postman when he has just delivered a parcel to you. More information about giving your parcel to the postman . you can have it picked up at home for a fee in a MassPost Center (from 20 to 250 parcels per day, with or without an appointment) Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights .
What is the safest way to send my parcel back?
FAQ
Residential
You can also choose an additional guarantee and signature. This protects you against damage or loss up to €500. Or you can choose a receipt if you want to receive a message as soon as your parcel has been delivered.
, Guarantee and signature
, With this additional guarantee your parcel is protected against damage and loss, and the postman asks the recipient to sign for receipt.
, Proof of Delivery
, You get a text message or e-mail regarding the status of your parcel: When the parcel is delivered. When the parcel is not delivered because the addressee was not present. In that case, it is delivered to the nearest Post Office or Post Point. When the addressee has not collected it from the Post Office or Post Point. You can easily create your shipping label online. Print it out and bring your parcel with the label on it to a Drop-off point or give it to the postman .
How can I avoid paying import costs?
FAQ
Residential
Since 1 July 2026, new customs rules apply to parcels arriving from outside the European Union (EU). As a result, VAT and import duties may apply to many shipments. The easiest way to avoid unexpected costs is to check before you order. To reduce the risk of additional charges, we recommend that you: Order from a webshop that includes VAT and import costs at checkout a webshop that includes VAT and import costs at checkout . You pay one total price upfront You avoid additional charges when your parcel arrives These webshops usually mention that VAT or import costs are included Order from a webshop that ships from a country within the European Union No import costs apply to these purchases. Please note: the United Kingdom is no longer part of the EU.
, Important to know
, If VAT and import costs are not paid in advance, you may have to pay them when your parcel is imported. These costs can include: VAT Import duties Customs administration costs For shipments with a value above €150, import costs usually apply when the parcel arrives.
, Tip
, Always check at checkout whether VAT and import costs are included. This is the easiest way to avoid surprises.
Can I hand in my return shipment at a Post Office or Post Point, give it to the postman or leave it in a bbox locker?
FAQ
Residential
Yes, you can, as long as y our return is arranged through bpost . Depending on the Drop-off point, you will need to take into account the dimensions of your parcel.
, Delivery of your return shipment to a Post Office or Post Point
, If you deliver your return shipment to a Post Office or Post Point, the longest side of your parcel may not exceed 1.5 m in length and the total length (1 x length + 2 x width + 2 x height) may not exceed 3 m.
, Delivery of your return shipment in a bbox locker
, If you are delivering your return shipment to a bbox locker, please note the following maximum dimensions: 42 x 31 x 58 cm.
, Delivery to the postman
, You can also hand over your return to the postman when he delivers a parcel. Make sure your return is ready for shipment, with the return label attached, and weighs no more than 30 kg. That way it can be handed over immediately. Please note that the postman may refuse your parcel if it does not meet the conditions, or if he is unable to take it with him safely.
, Have a return shipment picked up
, If you wish, we can come and collect your return. Your parcel may weigh up to 30 kg. The longest side may also be no more than 1.5 m long and the total length (1 x length + 2 x width + 2 x height) no more than 3 m. The rate for a pick-up depends on where we have to pick up your parcel. You can request a pick-up online or by calling 02 278 50 44. If you request a pick-up online before 11.30 am or by phone before noon, the postman will come and collect your parcel(s) the same day between noon and 5 pm. If you contact us later during the day, he will come the next working day. Stick a bpost shipping label on each parcel. That label is not included in the price of the collection on request. Find a Drop-off point
U.S. CPSC Compliance Requirements
Business
US.CPSC
How do I make a postcard using Mobile Postcard?
FAQ
Residential
Make a postcard via the Mobile Postcard app on your smartphone or tablet by following these simple steps: Step 1: Download the app from the App Store or Google Play. For Android devices For iPhone or iPad Menu > Log in > New Account Fill in the requested details. Your email address is used as your login account. You'll receive an email to confirm your registration. Menu > My Account > Return Address Enter your
, return address
, . If something goes wrong during delivery, the card will be sent back to you. Step 2: You can buy credits as a result of which you're able to send your postcards at a discounted rate. If you would prefer to pay for them one at a time, you can immediately start making your card. Step 3: Click on ‘Send a postcard’. Step 4: Choose the layout of your postcard and select one or more photos from your smartphone or tablet, or make a photo in the app. You can also add a video at this step. Step 5: Add any stickers or a theme to your personalised postcard - there is a suitable layout for every season. Step 6: Add a personal message and type in the address. Step 7: Choose your sending method: 'Priority' or 'Non-priority' for Belgium. Step 8: Pay and send your postcard. Send your card before 3 p.m. to have it printed and sent on the same day. When your personalised postcard is sent, you will receive a confirmation email. You'll be able to find updates by looking under Follow-up > Sent .
, Can I arrange for my postcard to only be sent a week from now?
, You can choose the date your postcard will be sent, but not the date it will be delivered. This means you're able to plan the sending of your cards in advance. We print your cards on the planned date and send them the same day. If you send your card to an address in Belgium by 'Priority' mail, it will be delivered the first workday after being made. If you send your card to an address in Belgium by 'Non-priority' mail, it will be delivered in Belgium within three workdays. If you send a card to an address in a country other than Belgium, the delivery is in the hands of the postal service of that country.
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