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What is the safest way to send my parcel back?
FAQ
Residential
You can also choose an additional guarantee and signature. This protects you against damage or loss up to €500. Or you can choose a receipt if you want to receive a message as soon as your parcel has been delivered.
, Guarantee and signature
, With this additional guarantee your parcel is protected against damage and loss, and the postman asks the recipient to sign for receipt.
, Proof of Delivery
, You get a text message or e-mail regarding the status of your parcel: When the parcel is delivered. When the parcel is not delivered because the addressee was not present. In that case, it is delivered to the nearest Post Office or Post Point. When the addressee has not collected it from the Post Office or Post Point. You can easily create your shipping label online. Print it out and bring your parcel with the label on it to a Drop-off point or give it to the postman .
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Can I hand in my return shipment at a Post Office or Post Point, give it to the postman or leave it in a bbox locker?
FAQ
Residential
Yes, you can, as long as y our return is arranged through bpost . Depending on the Drop-off point, you will need to take into account the dimensions of your parcel.
, Delivery of your return shipment to a Post Office or Post Point
, If you deliver your return shipment to a Post Office or Post Point, the longest side of your parcel may not exceed 1.5 m in length and the total length (1 x length + 2 x width + 2 x height) may not exceed 3 m.
, Delivery of your return shipment in a bbox locker
, If you are delivering your return shipment to a bbox locker, please note the following maximum dimensions: 42 x 31 x 58 cm.
, Delivery to the postman
, You can also hand over your return to the postman when he delivers a parcel. Make sure your return is ready for shipment, with the return label attached, and weighs no more than 30 kg. That way it can be handed over immediately. Please note that the postman may refuse your parcel if it does not meet the conditions, or if he is unable to take it with him safely.
, Have a return shipment picked up
, If you wish, we can come and collect your return. Your parcel may weigh up to 30 kg. The longest side may also be no more than 1.5 m long and the total length (1 x length + 2 x width + 2 x height) no more than 3 m. The rate for a pick-up depends on where we have to pick up your parcel. You can request a pick-up online or by calling 02 278 50 44. If you request a pick-up online before 11.30 am or by phone before noon, the postman will come and collect your parcel(s) the same day between noon and 5 pm. If you contact us later during the day, he will come the next working day. Stick a bpost shipping label on each parcel. That label is not included in the price of the collection on request. Find a Drop-off point
U.S. CPSC Compliance Requirements
Business
US.CPSC
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How can I avoid paying import costs?
FAQ
Residential
Since 1 July 2026, new customs rules apply to parcels arriving from outside the European Union (EU). As a result, VAT and import duties may apply to many shipments. The easiest way to avoid unexpected costs is to check before you order. To reduce the risk of additional charges, we recommend that you: Order from a webshop that includes VAT and import costs at checkout a webshop that includes VAT and import costs at checkout . You pay one total price upfront You avoid additional charges when your parcel arrives These webshops usually mention that VAT or import costs are included Order from a webshop that ships from a country within the European Union No import costs apply to these purchases. Please note: the United Kingdom is no longer part of the EU.
, Important to know
, If VAT and import costs are not paid in advance, you may have to pay them when your parcel is imported. These costs can include: VAT Import duties Customs administration costs For shipments with a value above €150, import costs usually apply when the parcel arrives.
, Tip
, Always check at checkout whether VAT and import costs are included. This is the easiest way to avoid surprises.
Shop local. Collect whenever.
Residential
Bbox City gives you the freedom to order from local businesses and collect on your own terms.
How do I make a postcard using Mobile Postcard?
FAQ
Residential
Make a postcard via the Mobile Postcard app on your smartphone or tablet by following these simple steps: Step 1: Download the app from the App Store or Google Play. For Android devices For iPhone or iPad Menu > Log in > New Account Fill in the requested details. Your email address is used as your login account. You'll receive an email to confirm your registration. Menu > My Account > Return Address Enter your
, return address
, . If something goes wrong during delivery, the card will be sent back to you. Step 2: You can buy credits as a result of which you're able to send your postcards at a discounted rate. If you would prefer to pay for them one at a time, you can immediately start making your card. Step 3: Click on ‘Send a postcard’. Step 4: Choose the layout of your postcard and select one or more photos from your smartphone or tablet, or make a photo in the app. You can also add a video at this step. Step 5: Add any stickers or a theme to your personalised postcard - there is a suitable layout for every season. Step 6: Add a personal message and type in the address. Step 7: Choose your sending method: 'Priority' or 'Non-priority' for Belgium. Step 8: Pay and send your postcard. Send your card before 3 p.m. to have it printed and sent on the same day. When your personalised postcard is sent, you will receive a confirmation email. You'll be able to find updates by looking under Follow-up > Sent .
, Can I arrange for my postcard to only be sent a week from now?
, You can choose the date your postcard will be sent, but not the date it will be delivered. This means you're able to plan the sending of your cards in advance. We print your cards on the planned date and send them the same day. If you send your card to an address in Belgium by 'Priority' mail, it will be delivered the first workday after being made. If you send your card to an address in Belgium by 'Non-priority' mail, it will be delivered in Belgium within three workdays. If you send a card to an address in a country other than Belgium, the delivery is in the hands of the postal service of that country.
Why couldn’t I temporarily send goods to the US?
FAQ
Residential
Shipments to the United States and its territories were briefly suspended due to new U.S. Customs regulations. These rules removed the previous value threshold and now require all import duties and taxes to be paid before parcels enter the country. They also introduced stricter documentation requirements, including detailed item descriptions, HS codes and origin information. We first needed to update our systems to comply with these new rules. Until that work was complete, sending goods to the US wasn’t possible.
How do I create a shipping label?
FAQ
Residential
Follow the steps below to easily create your own shipping label: Go to the online shipping tool or the My bpost app and choose between a national or international shipment. Choose a delivery method: an address, Parcel Locker or Pick-up point. Enter the weight and if desired choose extra options. Enter your details then those of the addressee. Pay and print your shipping label. Or choose the 'Print my shipping label' option and have it printed in a Post Office or Post Point.
Download My Bpost app
