How do I make a postcard using Mobile Postcard?

Make a postcard via the Mobile Postcard app on your smartphone or tablet by following these simple steps:

  • Step 1: Download the app from the App Store or Google Play.
    • For Android devices
    • For iPhone or iPad
    • Menu > Log in > New Account
      Fill in the requested details. Your email address is used as your login account. You'll receive an email to confirm your registration.
    • Menu > My Account > Return Address
      Enter your return address. If something goes wrong during delivery, the card will be sent back to you.
  • Step 2: You can buy credits as a result of which you're able to send your postcards at a discounted rate. If you would prefer to pay for them one at a time, you can immediately start making your card.
  • Step 3: Click on ‘Send a postcard’.
  • Step 4: Choose the layout of your postcard and select one or more photos from your smartphone or tablet, or make a photo in the app. You can also add a video at this step.
  • Step 5: Add any stickers or a theme to your personalised postcard - there is a suitable layout for every season.
  • Step 6: Add a personal message and type in the address.
  • Step 7: Choose your sending method: 'Priority' or 'Non-priority' for Belgium.
  • Step 8: Pay and send your postcard.

Send your card before 3 p.m. to have it printed and sent on the same day.

When your personalised postcard is sent, you will receive a confirmation email. You'll be able to find updates by looking under Follow-up > Sent.

Can I arrange for my postcard to only be sent a week from now?

You can choose the date your postcard will be sent, but not the date it will be delivered. This means you're able to plan the sending of your cards in advance. We print your cards on the planned date and send them the same day.

  • If you send your card to an address in Belgium by 'Priority' mail, it will be delivered the first workday after being made.
  • If you send your card to an address in Belgium by 'Non-priority' mail, it will be delivered in Belgium within three workdays.
  • If you send a card to an address in a country other than Belgium, the delivery is in the hands of the postal service of that country.
Send a Mobile Postcard with the app
My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a Mobile Postcard?
All cards made in the Mobile Postcard app are printed and sent from Belgium.You pay for your postcard upon shipment, or you purchase credits in advance.By buying your credits in advance, you save yourself valuable time and money:
  • You don't need to pay for your postcards one by one.
  • The price per postcard drops if you buy at least five credits in advance.
  • Your credits are linked to your accounts and always remain valid, even if the rates happen to change.
Cards for a destination in Belgium are sent at domestic rates. 'Prior' (delivered the next workday) or 'Non-prior' (delivered within three workdays).For cards that are destined for other countries, you pay international rates.By buying credits in advance, you pay less than you would if you pay for your cards one by one.Take a look at all our rates under the menu option 'Kaarten en enveloppen'.Can I transfer credits from one account to another?'Menu' > 'My account' > ‘Transfer my credits' 
You'll receive an email requesting your confirmation.Confirm this and the credits will be transferred within two days.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.

If you didn't find an answer to your question?

 

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
022785126
My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a Mobile Postcard?
All cards made in the Mobile Postcard app are printed and sent from Belgium.You pay for your postcard upon shipment, or you purchase credits in advance.By buying your credits in advance, you save yourself valuable time and money:
  • You don't need to pay for your postcards one by one.
  • The price per postcard drops if you buy at least five credits in advance.
  • Your credits are linked to your accounts and always remain valid, even if the rates happen to change.
Cards for a destination in Belgium are sent at domestic rates. 'Prior' (delivered the next workday) or 'Non-prior' (delivered within three workdays).For cards that are destined for other countries, you pay international rates.By buying credits in advance, you pay less than you would if you pay for your cards one by one.Take a look at all our rates under the menu option 'Kaarten en enveloppen'.Can I transfer credits from one account to another?'Menu' > 'My account' > ‘Transfer my credits' 
You'll receive an email requesting your confirmation.Confirm this and the credits will be transferred within two days.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.