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You are preparing a registered mail
, When you hand in your registered mail item, you receive a proof of deposit that the registered item has entered our network. If you want more peace of mind and proof that the addressee has taken receipt of your registered mail item, affix a proof of receipt . Can I require multiple addressees to sign for receipt? If you want multiple addressees at the same address to sign for registered mail, you will have to send a separate piece of registered mail for each addressee. From now on, only one addressee will have to sign, even if the registered mail is addressed to two or more individuals.
, Your registered mail item is on its way
, You can use Track & Trace to see when your registerd mail is received.
, What happens to my registered mail if the addressee is not home?
, Domestic
, registered mail
, The addressee is not home
, The postman will deliver the registered mail in accordance with the delivery preferences the addressee might have set in his My bpost app. If he has not set any delivery preferences, the postman will leave a failed delivery notice. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days. Only the addressee or those with a postal mandate from the addressee can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee or postal proxy. The sender determines who the item must be handed over to. If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.
, The addresse has moved
, If the addressee has an active contract with the Forwarding Department at bpost, we will forward your item to his/her new address. If the addressee does not have a contract, your item will be returned to you with registered mail. Make sure that your name and address are clearly written on the item.
, International
, registered mail Before your international registered mail leaves Belgium, you can follow it via Track & Trace or the My bpost app . After it leaves Belgium, you can follow your shipment via the tracking tool of the foreign post operator.
, Can the addressee of my registered mail see who the sender is before delivery?
, The person you send your registered mail item to cannot see who the sender is before delivery. The addressee can see in Track & Trace and the My bpost app that registered mail is on the way as soon as the mail item enters our network. But the addressee will not see who the sender is until it is delivered.
Delivery preferences registered mail
Residential
Delivery preferences registered mail
The original sender of your parcel determines whether you must be able to present a proof of shipment to get the money from your purchase back. The barcode on the label is scanned in the Post Office or Post Point to send the parcel, or the postman taking your parcel scans the label for shipment. The original sender sees when the parcel is scanned in our Track & Trace tool. You can always take a screenshot of the Track & Trace tool or the My bpost app and e-mail it as proof. If you purchase a shipping label in a Post Office or Post Point, then you can request a Shipping Receipt and mail a copy to the original sender. You can request a confirmation of receipt via text message or e-mail either online or in your Post Office or Post Point with the 'confirmation of receipt' option. As soon as your return shipment is delivered or picked up at a Pick-up point, you will receive an e-mail or text message. If none of this is sufficient for the sender as proof, please contact our customer service.
My parcel is lost. What do I do now?
FAQ
Residential
We recommend that you contact the sender if: The status of your your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries). Track & Trace mentions the status ‘delivered’ but you cannot find the parcel anywhere. The sender can work with you to see what the best solution is for your order. Most senders have permanent agreements with bpost regarding lost parcels. Only the sender can submit a complaint regarding a lost parcel because the sender pays bpost for the shipment. If you are the sender, please contact our customer service. It is best to do this via the online form at the bottom of this page. This way, you can immediately provide us with all the necessary information to start an investigation.
How do I dispute import costs on a gift?
FAQ
Residential
You will receive an invitation to pay import costs if your shipment does not meet all the conditions for a gift. Therefore, you first need to check when a parcel is considered a gift . If you believe that your parcel does meet these conditions, you can apply for an exemption by contesting the import costs. To do so, ask the sender to send you an e-mail confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift Afterwards, enter your barcode and postal code via Track & Trace or via the My bpost app. There you will find a link to an online form to dispute your import costs. Upload the sender's email to this form as proof.
How do I dispute import costs on a gift?
FAQ
Residential
You will receive an invitation to pay import costs if your shipment does not meet all the conditions for a gift. Therefore, you first need to check when a parcel is considered a gift. If you believe that your parcel does meet these conditions, you can apply for an exemption by contesting the import costs. To do so, ask the sender to send you an e-mail confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift Afterwards, enter your barcode and postal code via Track & Trace or via the My bpost app . There you will find a link to an online form to dispute your import costs. Upload the sender's email to this form as proof.
Upon arrival in Belgium, the value of the contents of your shipment must be known. This value is determined based on the invoice. Without this information, the required VAT and customs duties cannot be calculated and the shipment cannot be delivered. You will be asked to provide an invoice via Track & Trace. If your shipment is a gift and the value cannot be determined, you must be able to prove that it is a shipment between two private individuals (without the intervention of a sales platform like eBay). An estimate of the value of the goods is also required. Proof by email or a signed document is sufficient. If you do not provide the requested information within the requested period, the shipment cannot be delivered and it will be returned to the sender.
Do I have to pay import costs on gifts from outside the EU?
FAQ
Residential
On gifts from family or friends from outside the EU, customs charges import costs if the shipment does not meet all the requirements of a gift . If you believe that your shipment does meet these conditions, you can dispute these costs and apply for an exemption. You can do this after you have received a letter or request for payment.
, I have received a letter to provide the proof of value
, Ask the sender to send you an email confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift You can then upload this email as proof via the online form. To do so, follow the instructions in the letter.
, I have received an invitation to pay the import costs
, Ask the sender to send you an email confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift Then, enter your barcode and postal code via Track & Trace or via the My bpost app. There you will find a link to an online form to dispute your import costs. Upload the sender's email to this online form as proof.
, Please note
, : Customs carries out checks on the value of shipments. A fine may be imposed in the event of an erroneous declaration. Upload the sender's email to this form as proof.
What is the difference between regular mail and registered mail?
FAQ
Residential
Registered Mail offers you extra certainty. The following table shows you the difference between both types of mail. Difference between regular mail and Registered Mail Choose
, standard registered mail
, if you want to
, prove that your item or letter was sent
, , without any dispute concerning the destination. Track & Trace notifications are only informative and have no legal value. Only the mailing receipt ensures that you are legally covered. You can affix
, a proof of receipt
, when you want
, formal written proof that the addressee has taken receipt of your mail item
, . The addressee must give their name and sign and date a document at the time of delivery. You will receive this proof for your peace of mind. In the event of a dispute a proof of receipt is deemed legally valid. You can affix a proof of receipt to these mail items: Official, confidential, original documents Notices to cancel a lease, insurance, an energy contract and so on Documents related to insurance and phone contracts and so on Official correspondence with your employer Documents related to a dispute, your health or documents of value to you In some cases proof of receipt is required by law. Ask at your local Post Office or Post Point, or via the My bpost app.
If the status of your parcel does not change in Track & Trace, there may be different causes: Your parcel is delayed. Our foreign colleagues cannot give Track & Trace information about your parcel. If the status of your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), and the addressee has not received anything, contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation. Only the sender can ask to open a dossier with bpost. If you are the recipient, please contact your sender.
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