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My bpost app
Residential
The most complete track & trace app for your smartphone. Track all your packages in one app. Also parcels from PostNL, DHL and all other deliverers.
What are the fees as a sender and a recipient?
FAQResidential
The fees that you pay as a sender depend on the amount of money that you are sending. The higher the amount, the higher the delivery fees. The recipient does not have to pay anything.
Plug-ins bpost
Business
Easily link shipping and delivery methods to your webshop for free with our plug-ins.
When and where can I pick up my registered mail?
FAQResidential
If you have received one, the pick-up location and term will be stated on your failed delivery notice. If you have chosen in the My bpost app to have registered mail delivered straight to a Post Office or Post Point near you, you will receive a push notification in the app and e-mail as soon as the registered mail is available for pick-up.
The number of stamps and their total value depend on the size, weight and destination of your shipment. Find out how many stamps you need for your letter.
How must I print and attach my online shipping label?
FAQResidential
You print and attach your shipping label as follows: Print your shipping label (at home) or choose the option ‘Print in a Post Office or Post Point'. Attach the shipping label to your parcel with strong tape. Make sure that it is water-proof and can withstand transportation.
From now on, you create the magic directly from your smartphone. With the Mobile Postcard app, use your photos and turn them into unique postcards.
Returning or sending back a parcel
Residential
Do you want to return your online purchase or parcel? Discover the different return options to send back your parcel quickly and economically. Includes Track & Trace.
Where can I buy boxes and envelopes to send a parcel?
FAQResidential
Post Office Post Point Parcel Point (depends on stocks in the shop) eShop See our packaging guide for tips on preparing your parcel.
What are the permitted sizes and weights for a letter?
FAQResidential
The maximum dimensions your letter can be are: length: 350 mm width: 230 mm thickness: 30 mm weight: 2 kg If your letter weighs more or is longer, wider or thicker, you will need to send it as a parcel. In that case, you need a shipping label .
, Number of stamps on your letter
, Our overview page makes it easy to determine how many stamps your letter requires. You can calculate the price of your letter at the same time. To the overview page
Download My bpost app
