Search result
419 results
filters
Residential
Business
Public-Sector
Pages
FAQ
Blog
filters
419
results
for the key word
« track and trace »
How do I make and print a shipping label via the My bpost app?
FAQ
Residential
Een verzendetiket aanmaken en laten afdrukken via de app doe je als volgt: Open the My bpost app and select 'Send' at the bottom of the screen. Choose whether you want to send a parcel to Belgium or abroad. Fill in the details of your parcel (weight, mailing option, recipient's details, etc.) Pay for your shipment using Bancontact (app or card), credit card or PayPal You immediately receive the created shipping label via email. Download the shipping label and print it (if you can connect to a printer), or send it to someone who can print it for you. You can also have your label printed in a Post Office or Post Point (€0.75). This option must be ticked when you create your shipping label. Attach the shipping label to your parcel and hand it in at a Post Office, Parcel Point or Post Point. Or send it via a bpost Parcel Locker.
Prepare your business parcels for shipment. Send your parcels quickly and easily
What can I use the My bpost app for and how do I pay?
FAQ
Residential
The My bpost app is free to install. You can pay for the following bpost products and services in the app:
, A shipping label
, for a parcel. You create the shipping label in the app and pay for it at the checkout.
, Import charges for mail shipped from outside the European Union.
, You may have to pay import charges when you receive a parcel shipped from outside the European Union. You will be notified of this in the app. You can pay for a shipping label or settle import charges in one of the following ways: With Payconiq by Bancontact or your banking app with Payconiq by Bancontact functionality or using your card reader. Mastercard, Visa, Maestro PayPal
Can I order stamps online and have them sent to my home address?
FAQ
Residential
Buy your stamps quickly and easily via our eShop. Your order will be in your letterbox within 3 workdays.
Delivery preferences registered mail
Residential
Delivery preferences registered mail
The European Union is implementing new customs rules for online purchases from outside the EU. Let bpost guide you through the new procedure.
Prevent unnecessary costs from out-of-date client data and changes of address. Optimise your campaign. Request your free audit today!
I want to send a large parcel within Belgium. Which sizes and weights are permitted?
FAQ
Residential
The following conditions apply for a parcel within Belgium: The maximum weight is 30 kg the longest side is max. 1.5 m the total length of the sides is max. 3 m (1 x length + 2 x width + 2 x height) If you use a Parcel Locker, the following conditions apply: The maximum weight is 30 kg. The minimum size is 145 mm x 112 mm. The maximum size is 420 mm x 310 mm x 580 mm. The following rules apply for cylinders: Weight: maximum 30 kg Length: maximum 1.5 m Diameter: maximum 400 mm See our packaging guide for tips on preparing your parcel.
How do I know whether a webshop applies the VAT rules (and is therefore IOSS registered)?
FAQ
Residential
Non-European webshops can register with the EU to enable the payment of VAT and import costs in advance in their webshop. Most major webshops such as
, AliExpress, E-bay and Wish
, have already registered. Ali Express Ebay Wish You can easily recognise a registered webshop: if your shopping basket indicates that VAT is included, then you’re safe! That way you avoid: paying unwanted import charges and customs clearance fees; paying VAT on customs clearance fees; waiting longer to receive your shipment. NB: for goods with a value above €150, you will always have to pay import charges as these are not paid by the webshop.
The following bpost tools and applications are accessible with the same email address and password: bpaid Online shipping tool for parcels MyPreferences My bpost app Mobile Postcard De Verhuisdienst
Download My bpost app
