Track your shipment
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Depending on the delivery preference you set, the following applies: You can change a neighbour or safe place until 5 minutes before the delivery. You can change your Pick-up point or Parcel Locker until the evening (until midnight) before the delivery. You can set a different delivery address for your parcel as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this. You can postpone the delivery of your parcel to the next business day as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this. You can easily change your delivery preferences via the My bpost app or via Track & Trace, as long as the button 'Change delivery preferences' is available.
Most senders have fixed agreements with bpost for lost parcels.
, Only the sender can file a complaint
, for a lost parcel because the sender pays bpost for the shipment. He needs to meet certain deadlines for this, but in the meantime he can decide, in consultation with you, to send the parcel again or to refund you. Your parcel has already been delivered on our Track & Trace , but you haven't received it? Then check the following possibilities before contacting the sender: Ask if someone else (your neighbour or co-inhabitant) has received your parcel. The postman may have placed it into the letterbox if it is a small parcel. Your parcel may have been delivered according to your delivery preferences (immediately at a Pick-up point, at your safe place, to your neighbour). Make sure that you have not received an attempted delivery notice from the postman in your letterbox. This will tell you where your parcel is. It is possible that the sender asks you to confirm that you did not receive the parcel by e-mail or signed document when the parcel was sent with guarantee.
Privacy notice – parcel receivers
Residential
Privacy notice – parcel receivers
From bbox locker to bbox locker
Residential
Ship without a label or box, quickly and cheaply via bbox lockers!
bpost does all it can to deliver registered mail on the next workday. If you notice with Track & Trace that the registered mail you sent is in transit for longer, please let us know via our online form .
Upon arrival in Belgium, the value of the contents of your shipment must be known. This value is determined based on the invoice. Without this information, the required VAT and customs duties cannot be calculated and the shipment cannot be delivered. You will be asked to provide an invoice via Track & Trace. If your shipment is a gift and the value cannot be determined, you must be able to prove that it is a shipment between two private individuals (without the intervention of a sales platform like eBay). An estimate of the value of the goods is also required. Proof by email or a signed document is sufficient. If you do not provide the requested information within the requested period, the shipment cannot be delivered and it will be returned to the sender.
The postman didn't ring the doorbell. What can I do?
FAQ
Residential
We are sorry that your postman did not ring the doorbell to deliver your shipment. Please note that the postman is not obliged to ring the bell if your parcel fits in the letterbox. (Tip: Via the My bpost app and Track & Trace you can immediately see if your parcel has been delivered.) Check regularly that your bell is still working properly. If the postman regularly fails to ring your bell, please report this by filling out our online form . We will ask for your contact details so that we can discuss this with the right postman.
Can I pay my import costs using another method than online?
FAQ
Residential
Import costs on shipments from outside the EU are preferably paid online via the My bpost app or via Track & Trace. If you have no experience with online payments, have someone close to you help you. If you have not paid after 14 days, our shipment will be returned to the sender. If you are unable to pay online, you can, exceptionally, make your payment at a Post Office. Your shipment will be released and sent afterwards by the customs clearance service. You will not receive it immediately.
How long is a return shipment in transit?
FAQ
Residential
The amount of time that your return shipment is in transit depends on the original sender of your parcel. If you want to know more about this, please contact the original sender. bpost delivers a national return shipment to the original sender one workday after we receive the parcel. A return shipment to a foreign online shop is often collected by the original sender and is usually in transit for longer. You can always follow your return shipment with Track & Trace or the My bpost app. Follow your parcel
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