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If you want to return a parcel within Belgium or abroad, then: Your parcel may not weigh more than 30 kg The longest side may not be longer than 1.5 m The total dimension may not be greater than 3 m (1 x length + 2 x width + 2 x height) To return a parcel of maximum 2 kg abroad, different maximum dimensions apply: The longest side is maximum 60 cm All dimensions together are maximum 90 cm If the parcel is a cylinder: maximum 60 cm long and 20 cm diameter

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Why was my parcel not delivered according to my preference?

FAQ Residential

There are several reasons why your parcel was not delivered according to your preference. , Your profile is not yet complete. , Your delivery preferences are linked to the email address you entered in your ‘MyPreferences’ account or the My bpost app. Perhaps the parcel was ordered with a different email address than the one entered in MyPreferences. , Tip: , Check your profile in MyPreferences A green “V” appears next to your address if your account is validated (10 days after creation). Make sure your address is correct. Add the names you use to order parcels. Add all email addresses you use to order parcels. , No email address received from sender , It is also possible that the sender did not provide us with your email address. Unless you have not agreed to this, we will link your delivery preference to the name or address on your parcel (as of 10 days after the account was created). They must be identical to your name and the address in your account. , The type of parcel prevented us from delivering according to your delivery preference , Delivery to your safe place and your neighbour is not possible for: Parcels with payment upon delivery (e.g. a number plate). Parcels you can only receive after showing your secure delivery code. Parcels sent as registered mail. We can only deliver these on presentation of your ID card. You can recognise such parcels by the barcode that starts with an ‘R’. Parcels sent under guarantee or with insurance cannot be delivered to a safe place. Delivery to a Parcel Locker is not possible: If the parcel is too large or too heavy. In that case, it will be sent to a different Pick-up Point. For parcels you can only receive after showing your secure delivery code. Your parcel fits in your letterbox: The postman always tries to deliver your parcel into your letterbox first, even in the case of direct delivery to a Pick-up Point. , Tip: , Check Track & Trace to see if the delivery preferences apply to your parcel. , The postman could not perform the delivery preference , Your safe place was not safe enough, not accessible and/or not dry enough. The postman was unable to deliver your parcel to a neighbour because they were not at home or refused to accept it. Your Pick-up Point or Parcel Locker was temporarily unavailable when we delivered your parcel. For example, because the Parcel Locker was full or the Post Point was closed for annual leave. , Tip , : have you noticed this happening on a regular basis? Then modify your delivery preferences. If you think there is another reason, you can report it via our online form .

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Business

Where can I find limited series and special stamps for my collection?

FAQ Residential

You can find all stamps – including limited series, special editions and theme stamps: In our eShop At our Philately & Stamps Printing department (philately@bpost.be or 02 278 50 70) In our 'Filaboetiek' in Mechelen (Egide Walschaertsstraat 1b, 2800 Mechelen) and Brussels (Lakensestraat 1, 1000 Brussels). You'll find the opening hours on page 2 of the latest edition of Philanews.

How and where can I leave a review of the My bpost app?

FAQ Residential

This is how you share your experiences of the My bpost app with others: , On Google Play , Open Google Play on your Android device. Search for the My bpost app. Select the number of stars you want to give in ‘Rate this app’. Under the stars, tap ‘Write a review’. Follow the instructions on screen to write a review and add details. Tap ‘post’. , On App Store , Open App Store on your iOS device. Search for the My bpost app. Tap the stars to give a rating. Under the stars, tap ‘Write a review’. Tap ‘send’.

What is the difference between a Parcel Locker with and without a screen?

FAQ Residential

The Screenless Parcel Lockers are used entirely with the My bpost app. Your smartphone will communicate via Bluetooth with the Parcel Locker to open it. For the Parcel Lockers with a screen, you will need to scan the QR code or manually enter the 6-digit code you have received by e-mail and in the My bpost app.

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