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Registered mail with confirmation of receipt
Residential
The advantages of registered mail. Extra certainty with a signed confirmation of receipt.
What can I use the My Bpost app for?
FAQ
Residential
The My Bpost app is your gateway to various Bpost services. You can track parcels, set your delivery preferences, settle import charges and so much more…
, See the status of parcels in Track & Trace
, You can track all your parcels in the app. That includes parcels delivered by other companies. Most Bpost parcels are shown automatically in the app. You can add other parcels by scanning the barcode or manually entering the barcode number. You receive status updates to ensure you always know where your parcel is. You can choose which parcels you want to receive status updates for.
, Set your delivery preferences for parcels
, In the delivery preferences you can choose where a parcel is left if you are not home up to five minutes before delivery: your preferred neighbour a safe place in or around your home your preferred pick-up point You can also have your parcel delivered straight to a pick-up point or parcel locker.
, Set your delivery preferences for registered mail
, In the app you can also set as your preference that registered mail is delivered to your letterbox without you having to sign for it. You receive an email as soon as a registered mail item is delivered to your letterbox. You need your ID card to activate this service in the app.
, Create a shipping label
, You always need to affix a shipping label to parcels before dropping them off for shipment. You can create and pay for shipping labels in the app. You can then print the shipping label at home or at a post office or post point.
, Settle import charges
, When receiving parcels from outside the EU you will generally have to pay import charges. You can settle these charges securely in the My Bpost app.
, Open screenless Parcel Lockers
, You can use our screenless Parcel Lockers to send, receive or return parcels. To open these Parcel Lockers you need to use the My Bpost app.
Most senders have fixed agreements with bpost for lost parcels.
, Only the sender can file a complaint
, for a lost parcel because the sender pays bpost for the shipment. He needs to meet certain deadlines for this, but in the meantime he can decide, in consultation with you, to send the parcel again or to refund you. Your parcel has already been delivered on our Track & Trace , but you haven't received it? Then check the following possibilities before contacting the sender: Ask if someone else (your neighbour or co-inhabitant) has received your parcel. The postman may have placed it into the letterbox if it is a small parcel. Your parcel may have been delivered according to your delivery preferences (immediately at a Pick-up point, at your safe place, to your neighbour). Make sure that you have not received an attempted delivery notice from the postman in your letterbox. This will tell you where your parcel is. It is possible that the sender asks you to confirm that you did not receive the parcel by e-mail or signed document when the parcel was sent with guarantee.
Choose your delivery solution and send your parcel to an address or one of the 2800 Pick-up points in Belgium. Parcel is delivered the next workday after it is handed in.
Privacy notice – parcel receivers
Residential
Privacy notice – parcel receivers
From bbox locker to bbox locker
Residential
Ship without a label or box, quickly and cheaply via bbox lockers!
bpost does all it can to deliver registered mail on the next workday. If you notice with Track & Trace that the registered mail you sent is in transit for longer, please let us know via our online form .
Upon arrival in Belgium, the value of the contents of your shipment must be known. This value is determined based on the invoice. Without this information, the required VAT and customs duties cannot be calculated and the shipment cannot be delivered. You will be asked to provide an invoice via Track & Trace. If your shipment is a gift and the value cannot be determined, you must be able to prove that it is a shipment between two private individuals (without the intervention of a sales platform like eBay). An estimate of the value of the goods is also required. Proof by email or a signed document is sufficient. If you do not provide the requested information within the requested period, the shipment cannot be delivered and it will be returned to the sender.
The postman didn't ring the doorbell. What can I do?
FAQ
Residential
We are sorry that your postman did not ring the doorbell to deliver your shipment. Please note that the postman is not obliged to ring the bell if your parcel fits in the letterbox. (Tip: Via the My bpost app and Track & Trace you can immediately see if your parcel has been delivered.) Check regularly that your bell is still working properly. If the postman regularly fails to ring your bell, please report this by filling out our online form . We will ask for your contact details so that we can discuss this with the right postman.
Can I pay my import costs using another method than online?
FAQ
Residential
Import costs on shipments from outside the EU are preferably paid online via the My bpost app or via Track & Trace. If you have no experience with online payments, have someone close to you help you. If you have not paid after 14 days, our shipment will be returned to the sender. If you are unable to pay online, you can, exceptionally, make your payment at a Post Office. Your shipment will be released and sent afterwards by the customs clearance service. You will not receive it immediately.
Download My Bpost app
