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After paying for the shipping label for your registered mail, you receive it in digital form in the app, online shipping tool and by email. You can print it yourself or have it printed free of charge at a Post Office or Post Point. You simply need to show the digital label to the person at the counter and they will do the rest.
The website where I ordered my parcel says 'free returns', but bpost is still charging shipping fees. Why is that?
FAQResidential
If the counter clerk at your Post Office or Post Point asks you to pay, then the return shipment is not free. Read the terms and conditions for returning parcels on the website of the online shop. Your return shipment is probably an exception to the free returns policy.
Where can I buy stamps?
FAQResidential
You can purchase stamps in: Our eShop A stamp shop: there are more than 5000 shops that sell stamps – supermarkets, petrol stations, bookshops, etc. A Post Office or Postal Point in your neighbourhood
To have your letter delivered tomorrow within Belgium, use a prior seal and deliver your prior letter before the last collection in: A Red Letter Box. You will find the time of the last collection on the letterbox. A Post Office or Post Point. You'll find the time of the last collection in each office.
Can I send money to someone in Belgium?
FAQResidential
You can send money to someone in Belgium. Your addressee can pick up the money in any Ria agency or Post Office.
Can someone who finds my code pick up the money?
FAQResidential
The identity document is checked in the Post Office or Ria agency to make sure that the requester is truly the addressee.
What is the bpost price to send a parcel abroad?
FAQResidential
If you send goods, they must always be sent as a parcel. The price to send a parcel abroad depends on the weight, size, destination and the options you choose. With bpost you can send parcels of up to 30 kg to more than 220 countries. Make your shipping label online, via the eShop, or go to a Post Office or Post Point.
How do I send priority mail?
FAQResidential
To send a letter as priority mail, you need a priority stamp. To be sure that your priority delivery arrives the next workday, you must put it in a red mailbox before the last collection or drop it off at a Post Office or Post Point before 16:00. Only a priority stamp guarantees that your letter is delivered the next workday. Writing 'priority' on an envelope with a non-priority stamp does not count.
If the transfer is called off due to an error, you can go back to the Post Office and ask to correct the details of the transaction.
How do I prepare my return shipment?
FAQResidential
Just like you prepare to send any parcel. If the box is still in good shape, then you can use it to send your parcel back. Remove the original shipping label or place the return label on top of it. Always check the instructions of the original sender first to discover if you need to do something before turning in your return shipment to a Post Office, Post Point or Parcel Point or leaving it in a Parcel Locker, or if you give it to the postman .
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