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BNPPF appointment
Residential
Schedule your advice appointment with BNP Paribas Fortis at bpost.
You’ll get an email or a notification in the My bpost app stating the delivery date and location as soon as your registered mail is on its way. You still have time to change the time or place of delivery in the app. Your options: You can postpone delivery until the next working day. You can have the registered mail delivered straight to a Post Office or Post Point. Please note that you won’t be able to change this choice afterward. If you are not at home you can have someone else take receipt of your registered mail based on a proxy .
Can I buy packaging somewhere for my return shipment?
FAQResidential
You can buy packaging in: Post Office Post Point Parcel Point (depends on stocks in the shop) eShop
If you are not at home, the postman will deliver the registered mail in accordance with the delivery preferences you have set in the My bpost app. If you have not set any delivery preferences, the postman will leave a failed delivery notice. This notification clearly states: Where you can pick up your mail the dates and times when you can pick up your mail Delivery preferences for registered mail You can set your preferences for how your registered mail is to be delivered in the My bpost app. These are the options: Delivered to your letterbox: we won’t ring your bell, we’ll simply put the mail straight through your letterbox. Proxy: in the app you authorise someone else to take receipt of your registered mail. More details about proxies . Postpone delivery to your home by one working day. Immediate delivery at a Post Office or Post Point. These last two options only become available once a registered mail has been announced. In that case, you’ll get an email or an app notification stating the delivery date and location.
Where can I buy boxes and envelopes to send a parcel?
FAQResidential
Post Office Post Point Parcel Point (depends on stocks in the shop) eShop See our packaging guide for tips on preparing your parcel.
What do I need to pick up my registered mail?
FAQResidential
If you have a failed delivery notice with details of where to pick up your registered mail, take the following with you when you go to the Pick-up point: The failed delivery notice Your ID card If you have registered your preference in the My bpost app to have your registered mail redirected straight to a Post Office or Post Point, you just need to tell the person at the counter your name or show them the barcode of the registered mail. Have someone else pick it up? You can designate someone else to pick up your registered mail on your behalf. You do have to give that person a proxy .
You are preparing a registered mail
, When you hand in your registered mail item, you receive a proof of deposit that the registered item has entered our network. If you want more peace of mind and proof that the addressee has taken receipt of your registered mail item, affix a proof of receipt . Can I require multiple addressees to sign for receipt? If you want multiple addressees at the same address to sign for registered mail, you will have to send a separate piece of registered mail for each addressee. From now on, only one addressee will have to sign, even if the registered mail is addressed to two or more individuals.
, Your registered mail item is on its way
, You can use Track & Trace to see when your registerd mail is received.
, What happens to my registered mail if the addressee is not home?
, Domestic
, registered mail
, The addressee is not home
, The postman will deliver the registered mail in accordance with the delivery preferences the addressee might have set in his My bpost app. If he has not set any delivery preferences, the postman will leave a failed delivery notice. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days. Only the addressee or those with a postal mandate from the addressee can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee or postal proxy. The sender determines who the item must be handed over to. If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.
, The addresse has moved
, If the addressee has an active contract with the Forwarding Department at bpost, we will forward your item to his/her new address. If the addressee does not have a contract, your item will be returned to you with registered mail. Make sure that your name and address are clearly written on the item.
, International
, registered mail Before your international registered mail leaves Belgium, you can follow it via Track & Trace or the My bpost app . After it leaves Belgium, you can follow your shipment via the tracking tool of the foreign post operator.
, Can the addressee of my registered mail see who the sender is before delivery?
, The person you send your registered mail item to cannot see who the sender is before delivery. The addressee can see in Track & Trace and the My bpost app that registered mail is on the way as soon as the mail item enters our network. But the addressee will not see who the sender is until it is delivered.
How do I know if I can trace my international shipment?
FAQResidential
If the barcode of your international shipment does not start with the letter "U", then you can easily trace it and thus track it online. A barcode with the letter “U” is only used to enable the import procedure and to present the shipment to Belgian customs. After release, it will be handed over to bpost without further tracking. The barcode can be found in our communications (My bpost app, e-mail or sms), on the receipt from the Post Office and on the note the postman left in your letterbox. To track your shipment, make sure to enter the complete barcode on Track & Trace or in the My bpost app.
Where do I drop off my non-standardised letter?
FAQResidential
You can place your non-standardised letter in one of the many bpost mailboxes. If your envelope doesn't fit in the opening, drop it off in a Post Office.
How do I know if I can track my shipment?
FAQResidential
You can check by looking at the barcode of your shipment. All shipments with a barcode can be tracked online, unless it starts with the letter 'U'.
, A barcode with the letter 'U' is not traceable and is only used to enable the import procedure in the country of destination. The barcode is mentioned in our communication about your shipment (My bpost app, email or text message), on the receipt from the Post Office and on the postman's attempted delivery notice. To track your shipment, you need to enter the full barcode via Track & Trace or in the My bpost app .
Download My bpost app
