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for the key word « bposte poste »
If you received a damaged or incomplete newspaper, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
What happens to my parcel after the postman takes it?
FAQResidential
Once the postman finishes their round, they bring your parcel to the nearest distribution centre. From there, your parcel is sorted and starts its journey to the recipient. You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode.
I received my magazine too late. What can I do?
FAQResidential
If you received your magazine too late, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
I received my newspaper too late. What can I do?
FAQResidential
If you receive your newspaper too late, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
If you received a damaged or incomplete magazine in your letterbox, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
You can easily ask someone else to pick up your parcel. The process depends on the type of Parcel Locker your parcel has been delivered to.
, In a Parcel Locker with screen
, If you have received a parcel in a Parcel Locker with a screen, you will receive an e-mail containing: the barcode of your parcel a QR code a code of 6 digits and/or numbers (just below the QR code). With one of these three elements, someone else can pick up your parcel from a Parcel Locker. You can simply forward the e-mail you have received to the person who would like to pick up your parcel for you.
, In a Screenless Parcel Locker
, If your parcel has been delivered to a Screenless Parcel Locker, you need to send the barcode of your parcel to the person who would like to collect your parcel for you (you will find the barcode in the e-mail announcing that your parcel is available). The person who is picking up your parcel on your behalf should then enter the barcode of your parcel in their My bpost app. (You can add a shipment via the home screen). In turn, you will receive a tracking request for that parcel in the app. You can easily accept this request. If you do not, the request will be automatically declined after 24 hours. Once accepted, the designated person can track and collect your parcel for you. The process for the person to pick up your parcel is as follows: Go to the Parcel Locker and enable Bluetooth and location on your smartphone Open the My bpost app and select the parcel you would like to receive Follow the steps in the app to connect to the Parcel Locker Take out the parcel and close the door.
In exceptional cases you will not receive an email confirmation with QR code. No need to worry. You can always share the QR code with your proxy holder in the My bpost app. Sharing options include WhatsApp, Messenger and Telegram. QR code in the app
You will receive several emails throughout the delivery process of your parcel: You will receive an email as soon as the sender tells us they want us to deliver your parcel and provides us with your email address. When your parcel is sorted, you will receive an email confirming the planned delivery date with a timeslot and allowing you to choose a delivery preference, including the option for next working day delivery. On the day of delivery, you will receive an email stating an estimated time of delivery. If you will not be home at that time, the email enables you to indicate where you want your parcel to be delivered. If the postman delivered your parcel in your letterbox, in a safe place or to a neighbour, you will receive a confirmation email. If your parcel is available at a Pick-up Point, Parcel Locker or point of sale, you will receive a confirmation email. Every email includes a link to track your parcel via our Track & Trace page. You can also track your parcel at any time in the My bpost app or on Track & Trace. If the status of a parcel changes, you will be informed with a notification in the app. You can always choose where your parcel will be delivered if you are not at home.
Special wrappings are not necessary. It's important that the contents are safe and snug in a box sealed with tape. You can use your own box or a bpost box. If you reuse a box from a previous shipment, remove all labels and stickers because they may cause confusion.
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