Search result
480 results
filters 
Residential 
Business
Pages
FAQ
Blog
filters
480 results
for the key word « bposte poste »
It is best to contact our customer service via the online form at the bottom of this page and keep your mailing receipt ready. We start an investigation in collaboration with the foreign post operator that handled your shipment.
There are several reasons why your parcel was not delivered according to your preference.
, Your profile is not yet complete.
, Your delivery preferences are linked to the email address you entered in your ‘MyPreferences’ account or the My bpost app. Perhaps the parcel was ordered with a different email address than the one entered in MyPreferences.
, Tip:
, Check your profile in MyPreferences A green “V” appears next to your address if your account is validated (10 days after creation). Make sure your address is correct. Add the names you use to order parcels. Add all email addresses you use to order parcels.
, No email address received from sender
, It is also possible that the sender did not provide us with your email address. Unless you have not agreed to this, we will link your delivery preference to the name or address on your parcel (as of 10 days after the account was created). They must be identical to your name and the address in your account.
, The type of parcel prevented us from delivering according to your delivery preference
, Delivery to your safe place and your neighbour is not possible for: Parcels with payment upon delivery (e.g. a number plate). Parcels you can only receive after showing your secure delivery code. Parcels sent as registered mail. We can only deliver these on presentation of your ID card. You can recognise such parcels by the barcode that starts with an ‘R’. Parcels sent under guarantee or with insurance cannot be delivered to a safe place. Delivery to a Parcel Locker is not possible: If the parcel is too large or too heavy. In that case, it will be sent to a different Pick-up Point. For parcels you can only receive after showing your secure delivery code. Your parcel fits in your letterbox: The postman always tries to deliver your parcel into your letterbox first, even in the case of direct delivery to a Pick-up Point.
, Tip:
, Check Track & Trace to see if the delivery preferences apply to your parcel.
, The postman could not perform the delivery preference
, Your safe place was not safe enough, not accessible and/or not dry enough. The postman was unable to deliver your parcel to a neighbour because they were not at home or refused to accept it. Your Pick-up Point or Parcel Locker was temporarily unavailable when we delivered your parcel. For example, because the Parcel Locker was full or the Post Point was closed for annual leave.
, Tip
, : have you noticed this happening on a regular basis? Then modify your delivery preferences. If you think there is another reason, you can report it via our online form .
The following table shows what a valid or invalid declaration of non-receipt, proof of deposit, proof of payment and photos of the damage mean. Read more
How much does that cost?
FAQResidential
Each delivered card/letter will cost the price of a PRIOR sending (see Quantity-pricing for 0-50 g letters). If you were given the red bag by your funeral service provider, they will invoice you the full cost after the funerals. If you drop your letters/cards directly at the Post Office, you will pay the total amount upfront.
In some countries, your addressee can pick up the money at any Ria agency. For other countries, the sender must indicate in which agency your addressee must pick up the money. The counter clerk in your Post Office will give you more information about this.
Do I have to indicate a Ria agency?
FAQResidential
That depends on the receiving country. For most countries, you only have to indicate the name of the country. For some countries, you must also indicate in which Ria agency your addressee will pick up the money. The counter clerk in your Post Office will tell you which countries require you to choose a Ria agency.
Privacy policy
Residential
Since the establishment of bpost, your privacy is one of our core values. The clearest example of this is our strict compliance with the confidentiality of mail in accordance with the Belgian constitution and the European Convention for the Protection of Human Rights and Fundamental Freedoms.
Send a parcel to Spain
Residential
Send parcels to Spain in every Post Office or Post Point. Make your shipping label online and save time.
You can send the following items in Belgium with registered mail with customised insurance: coins gold or silver objects jewellery or other valuable materials securities or bearer bonds Some countries, such as the United States, Germany, the United Kingdom, Australia and Canada, do not accept this service. Ask a Post Office clerk or our Customer Care Centre whether this service is accepted in the destination country.
I forget to affix a stamp. What will happen to my mail?
FAQResidential
If you have written your address on the back of the envelope, your mail item will be returned to you. If you have not, the addressee will have to pay the postage before the mail item can be delivered. The addressee pays this postage in the form of one or more stamps on a yellow postage card, which he or she posts. We deliver the mail item once we receive the postage card.
Download My bpost app
