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Complete the following steps to send international registered mail. , Go to the nearest Post Office or Post Point , You can send international registered mail in every Post Office or Post Point. , Choose the type of international registered mail , Standard, with proof of delivery for absolute certainty, or with customised insurance for valuable mail. , Prepare your international registered mail , An employee will help you with this. Be sure to keep the stamped mailing receipt afterwards. , Follow your international registered mail , You can follow it on Track & Trace using the barcode on your mailing receipt.

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Why was my priority letter not delivered on time?

FAQResidential

We're sorry that your letter with a priority stamp was not delivered on time. Your priority letter will be delivered the next day in Belgium in 95% of the cases if: Your priority letter is placed in a red mailbox before the last collection of the day. The collection time is listed on the mailbox. Your priority letter is handed in at a Post Office or Post Point before the last collection. The collection time is listed in every Post Office and Post Point. Only in exceptional cases will your priority letter not be delivered on time (e.g. a technical malfunction). As a regulator of the postal market, BIPT sees to it that at least 95% of the letters with a priority stamp are delivered within Belgium the next workday.

What is the cheapest way to send my parcel?

FAQResidential

For shipments within Belgium, we have two economical, all-in solutions that you can order online from our eShop or purchase in a Post Office, Post Point or Parcel Point. For both solutions, the maximum permitted weight is 1 kg: Minipack small (max: 19.5 cm x 27.5 cm x 4 cm) Minipack medium (max: 21 cm x 34 cm x 4 cm) Is your parcel larger than these dimensions, heavier than 1 kg or destined for abroad? Then follow these steps to send your parcel the cheapest way possible: Put the goods in your own box Create a shipping label online Print your shipping label at home Hand in your parcel at a Post Office, Post Point or Parcel Point

How do I know when I can collect my parcel?

FAQResidential

You can always check online (via e-mail, Track & Trace or the My bpost app ) when your parcel will be available. , My parcel will be delivered directly to a Pick-up point or Parcel Locker , In this case, you will always receive a confirmation e-mail, text message or notification in the My bpost app when your parcel is available. , My parcel was not delivered to my home and has been taken to a Pick-up point or Parcel Locker , If your parcel cannot be delivered to your home or left with a neighbour or in a safe place, you will be able to pick it up next working day from a pick-up point or a parcel locker. We will send you an email or push a notification to your app to tell you when you can pick up your parcel. If we cannot reach you digitally, we will pop a failed delivery notice through your letterbox stating where and when you can pick up your parcel. Please note that the Pick-up point can still change. As soon as your parcel is at a Pick-up point, the status of your parcel will be updated on Track & Trace or you will be notified in the My bpost app . You will also always receive an e-mail when your parcel is ready for pick-up at a Pick-up point. Therefore, always check the status of your parcel online before you go to the Pick-up point.

How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?

FAQResidential

We are sorry about your damaged parcel. , Tip: , If you notice the damage at the Pick-up Point, then you can refuse the parcel. It will be sent back to the sender. , I am the recipient , If you are the recipient of the parcel, you cannot submit a complaint yourself. Fortunately, most senders have set up fixed arrangements with bpost in case their parcels get lost or damaged. Please get in touch with the sender for the best solution for your order (e.g. have your order reshipped or receive a refund). If you have , received a damaged parcel from Belgium , , please contact the sender within 7 days and provide him with photos of the damaged packaging and/or contents. If you have , received a damaged parcel from abroad , , please contact bpost (02 278 51 26) + the sender within 7 days and provide him with photos of the damaged packaging and/or contents. , I am the sender , If you are the sender of the parcel, it is best to contact our customer service via our online form . This way you can immediately provide all the necessary information and documents to process your file. In case of damage, your complaint must be submitted to us within 7 calendar days.

Can I pick up my money in any Ria office?

FAQResidential

You can pick up the money in any Post Office or Ria office. If the sender indicated a specific office then you must go to that Post Office or Ria agency.

What is the safest way to send my parcel back?

FAQResidential

You can also choose an additional guarantee and signature. This protects you against damage or loss up to €500. Or you can choose a receipt if you want to receive a message as soon as your parcel has been delivered. , Guarantee and signature , With this additional guarantee your parcel is protected against damage and loss, and the postman asks the recipient to sign for receipt. , Proof of Delivery , You get a text message or e-mail regarding the status of your parcel: When the parcel is delivered. When the parcel is not delivered because the addressee was not present. In that case, it is delivered to the nearest Post Office or Post Point. When the addressee has not collected it from the Post Office or Post Point. You can easily create your shipping label online. Print it out and bring your parcel with the label on it to a Drop-off point or give it to the postman .

How do I receive a proof of delivery for my parcel?

FAQResidential

You will receive proof of delivery with the date and signature of the recipient if you select the payable option ‘with guarantee’ in the online shipping tool. Or if you choose that option in the Post Office or Post Point. You will have to pay extra for this option. In that case, you are protected up to €500 if your parcel is lost or damaged. You can also choose the option ‘with confirmation of delivery’, in which case you will receive a text message or email: When the parcel is delivered If the parcel could not be delivered because the addressee was not home. In that case, your parcel will be made available to the addressee at the nearest Pick-up Point. If the addressee has not collected it from the Post Office, Post Point or Parcel Locker. For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.

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