Question 1

What is the difference between Mobile Postcard and MyCard?

Accepted Answer

Mobile Postcard and MyCard are two separate services from bpost. They both allow you to make your own postcards online. However, Mobile Postcard is run via an app on your smartphone or tablet. MyCard is only available via a computer. You need a separate account for each service.

Question 2

How do I know if my postcard was sent?

Accepted Answer

&nbsp;When your personalised postcard is sent, you will receive a confirmation email. You'll be able to find updates by looking under Follow-up &gt; Sent.Please note: the confirmation e-mail will be sent to the address that you used to log into the app. You didn't receive an e-mail? Look under Menu &gt; My account to see which e-mail address you used to log in.Tip for sending your Mobile Postcard: enter a return address under Menu &gt; My account &gt; Return address.

Question 3

Are the postcards created with Mobile Postcard sent as priority or non-priority mail?

Accepted Answer

This is for you to choose. Send your postcard to us before 3 p.m. on a workday, then:if it is to be delivered to an address in Belgium and you choose 'Priority' mail, it will arrive on the first workday after being made;it will arrive within three workdays after being made if you choose 'Non-priority' mail.If you are sending your card to a country other than Belgium, it will be made the same day and sent. However, the delivery of your card is in the hands of the postal service of the destination country.

Question 4

Can I arrange for my postcard to only be sent a week from now?

Accepted Answer

You can choose the date your postcard will be sent, but not the date it will be delivered. This means you're able to plan the sending of your cards in advance. We print your cards on the planned date and send them the same day.If you send your card to an address in Belgium by 'Priority' mail, it will be delivered the first workday after being made.If you send your card to an address in Belgium by 'Non-priority' mail, it will be delivered in Belgium within three workdays.If you send a card to an address in a country other than Belgium, the delivery is in the hands of the postal service of that country.

Question 5

How long are my credits valid?

Accepted Answer

Your credits for making postcards remain valid for three years after the last time you send a postcard or buy credits using the Mobile Postcard app.

Question 6

Can I send the same postcard to several people with Mobile Postcard?

Accepted Answer

You can send the same postcard to several people. There are two ways to do this:Add several addresses to your postcard. This is particularly handy if you're sending Christmas cards or holiday postcards. You send the same postcard to several people in one click.You send a card you've previously sent, but you address it to someone else. Tap on a card, choose 'Resend', edit the card as desired and of course, fill in the new address.

Question 7

How do I make a postcard using Mobile Postcard?

Accepted Answer

Make a postcard via the Mobile Postcard app on your smartphone or tablet by following these simple steps:Step 1: Download the app from the App Store or Google Play.Step 2: You can buy credits as a result of which you're able to send your postcards at a discounted rate. If you would prefer to pay for them one at a time, you can immediately start making your card.Step 3: Click on ‘Send a postcard’.Step 4: Choose the layout of your postcard and select one or more photos from your smartphone or tablet, or make a photo in the app. You can also add a video at this step.Step 5: Add any stickers or a theme to your personalised postcard - there is a suitable layout for every season.Step 6: Add a personal message and type in the address.Step 7: Choose your sending method: 'Priority' or 'Non-priority' for Belgium.Step 8: Pay and send your postcard.Send your card before 3 p.m. to have it printed and sent on the same day.

Question 8

How soon will my personalised postcard be delivered?

Accepted Answer

This depends on the sending options you've chosen for your Mobile Postcard. In any case, your postcard will be printed and sent the same day if you make your order in the app by 3 p.m.If you send your postcard as 'Priority' mail, it will reach its destination address in Belgium the next workday.If you send your postcard as 'Non-priority mail', it will be delivered within three workdays.For destinations outside Belgium, we treat your postcard as 'Priority' mail while it's in Belgium. But after that, your postcard is in the hands of the postal service of the destination country.

Question 9

Can I change my postcard right after sending it?

Accepted Answer

You can change your postcard only until you press 'Send'. But the moment you press 'Send', your postcard is gone and you'll no longer be able to change it. You can reuse the same card and send it again, to the same person or someone else. You can do this up to two weeks after you send the postcard the first time. You're able to access a copy of the card and edit it in the app. You'll have to pay for this subsequent sending.

Question 10

Can I follow my postcard online with Track & Trace?

Accepted Answer

No, you can't follow your Mobile Postcard via Track & Trace. Your cards are treated as regular letters or cards.

Question 11

I want to send my Mobile Postcard from outside Belgium. Is that possible?

Accepted Answer

You can send your Mobile Postcard from and to any destination in the world.

Question 12

Can I place text on the photos of my postcard?

Accepted Answer

You're more than welcome to add text to your postcard or video card. After you've chosen your photo or photos, a little decoration in the form of a theme, stickers and/or text is a great way to add a personal touch.

Question 13

Can I receive and send a Mobile Postcard anywhere in the world?

Accepted Answer

You can make and send a home-made postcard from anywhere in the world. And you can send it to family and friends all over the world. All you need is the Mobile Postcard app on your smartphone or tablet, and Wi-Fi or mobile internet to send your card. The price of your postcard includes the printing, postage and delivery.

Question 14

Can my Mobile Postcard by blocked by bpost?

Accepted Answer

If your postcard or video card contains shocking, unethical or illegal images or messages, bpost can block your card and pass your file to the appropriate authorities.

Question 15

How can I be sure that I enter the correct address?

Accepted Answer

When you type a Belgian address, the app automatically checks whether bpost is familiar with that address. If the app suspects an error, it will give you a warning message and a suggested correction. Tip: always add the box number if there is one.

Question 16

Can I place several photos on a postcard or video card?

Accepted Answer

You can place several photos on your photo card or video card. You can choose from different designs with 1, 2, 3 or 4 photos.

Question 17

How long can I resend a previously sent Mobile Postcard?

Accepted Answer

You can resend a previously sent postcard for two weeks after first sending it. You need to pay to send the repeat card.

Question 18

What type of photos cannot be used on Mobile Postcard?

Accepted Answer

Only use photos that you own. Do not use shocking, unethical or illegal photos. If we get reports of improper images or messages, we will report them to the judicial or regulatory authorities. The client is responsible for the content of the postcard.

Question 19

How do I enter a return address with Mobile Postcard?

Accepted Answer

Enter your return address at Menu &gt; My account &gt; Return address. If something goes wrong during delivery, the card will be sent back to you.

Question 20

Is the photo, video and text on my postcard checked before sending?

Accepted Answer

No. Because it is private correspondence, we do not check it systematically. We only access the files if genuinely necessary (e.g. to check the quality). Use Mobile Postcard with respect: only use photos that you own. Do not mail shocking, unethical or illegal photos. If we receive reports of improper images or messages, we will inform the authorities.

Question 21

Are my photos protected with portrait rights?

Accepted Answer

You can only use photos and videos that you own. Do not use confidential photos, videos or files, or items from the internet. You may only use a photo on the postcard where someone is visible if that person has given you permission.

Question 22

What is the minimum quality that a photo must have to make a nice postcard?

Accepted Answer

Your photo must be at least 1831 x 1276 pixels. If you have a smartphone that is less than four years old, the quality of the photos you take with it should be fine. Tip for better photo quality: it's better to take a step forward than to zoom in.

Question 23

How many Mobile Postcards can I send in one go?

Accepted Answer

You can send about 30 postcards at the same time with the Mobile Postcard app. The number fluctuates depending on your internet connection and the file size of your photos (and video if you added one).

Question 24

Can I personalise the card that I send to lots of people?

Accepted Answer

You can personalise a postcard for lots of people by resending the card. Send the card to one person. Then, in the app, go to 'Follow-up', tap on the sent card and choose 'Resend'. You can still edit the card to add, for example, a different salutation.

Question 25

Can I send and pay for different postcards in one go?

Accepted Answer

You can send several postcards in one go. Create your postcards first, add personalised messages and the addresses, then click on 'Close'. The design of those cards will be saved. When you are done, go to 'Follow-up' and tap on the 'Send Multiple Cards' button.

Question 26

Can I continue working on my postcard on another device?

Accepted Answer

The design of your postcard is saved in the memory of your smartphone or your tablet. You cannot access it from a different device.

Question 27

Does bpost get rights to my photo(s) if I send a Mobile Postcard?

Accepted Answer

bpost never gets the property rights of your photos. We only use the photos to print your postcard.

Question 28

How do I know if my Mobile Postcard has arrived?

Accepted Answer

You know when your postcard has been sent when you receive a confirmation email. In the app, under 'Follow-up' it will also say 'Sent'. It should arrive the next workday for 'Priority' mail to a Belgian destination, and within three days for 'Non-priority' mail to a Belgian destination. Of course, you can ask the addressee whether your card has arrived.

Question 29

bpost's Mobile Postcard app works with credits. How does that work?

Accepted Answer

If you want to make an original postcard with the Mobile Postcard app – of your holiday, for a wedding or birthday – you can pay postcard per postcard or buy several credits in advance. You can send one postcard to a Belgian address with 1 credit. A postcard to an address outside Belgium costs 1.5 credits. To buy credits, log in or create an account.The advantages of credits:You save time because you don't have to pay postcard per postcard.You save money because you get a discount when you buy credits.

Question 30

How long will my personalised postcard be saved?

Accepted Answer

Unsent postcards remain in the app as a design until you delete or send them. A postcard you've sent also remains in your overview. If you want to send the same card again, you can do so for up to two weeks after you first sent it. That way you don't have to recreate a nice design.