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Frequently asked questions
Greeting cards and postcards
Mobile Postcard
How does it work?
Mobile Postcard app
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Credits: balance and purchases
Video card
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99
questions
for the keyword
« Mobile Postcard »
How much does it cost to send a postcard from outside Belgium?
My Mobile Postcard was not delivered. Where is my postcard?
How can I contact Mobile Postcard?
How do I know if my postcard was sent?
What is the difference between Mobile Postcard and MyCard?
Where can I file a complaint if there is something wrong with my postcard?
Are the postcards created with Mobile Postcard sent as priority or non-priority mail?
Do I need credits to send a postcard with Mobile Postcard?
How do I download the Mobile Postcard app?
My Mobile Postcard was delivered with a delay. What can I do?
How do I make a postcard using Mobile Postcard?
Can I arrange for my postcard to only be sent a week from now?
I forgot my Mobile Postcard password. What should I do?
What should I do if the Mobile Postcard app freezes or is slow?
How soon will my personalised postcard be delivered?
How much does it cost to send a photo card or video card to an address outside Belgium?
Can I send the same postcard to several people with Mobile Postcard?
How many credits do I need to send a Mobile Postcard?
How long are my credits valid?
Does the Mobile Postcard app work on computers, tablets and smartphones?
I'm sure my password is correct, but the Mobile Postcard app keeps giving me an error message. What should I do?
Can I change the language of the app?
I received a promotional code for a Mobile Postcard. Where do I enter the code?
What is a video postcard?
Can I ask questions about Mobile Postcard in a Post Office?
Do I have to enter my bank account details in advance to make a postcard?
Can I get an invoice for my company?
Can I follow my postcard online with Track & Trace?
Which banking apps does the Mobile Postcard app support?
Can I change my postcard right after sending it?
Do I need to set a password for the app?
I want to send my Mobile Postcard from outside Belgium. Is that possible?
Can I transfer credits from one account to another?
Can I sign in to Mobile Postcard with the same data as for MyCard?
I paid but I don't see my credits in the app. What should I do?
Will bpost refund my Mobile Postcard if it did not arrive?
How do I delete saved addresses in the Mobile Postcard app?
I am not able to pay for my postcard. What do I do now?
Can I upload an address list so that I don't have to input the addresses manually?
How do I create an account for the Mobile Postcard app?
I have a Mobile Postcard account but can't log in. What now?
Can I send my Mobile Postcard again, for example if the postcard did not arrive?
How many postcards do I need to buy to qualify for a discount?
Can I receive and send a Mobile Postcard anywhere in the world?
Can I place text on the photos of my postcard?
Can my Mobile Postcard by blocked by bpost?
Where can I find my credits in the Mobile Postcard app?
My Mobile Postcard was damaged upon delivery. What can I do?
How can I pay for a postcard with Mobile Postcard?
How soon after payment do credits appear in the Mobile Postcard app?
bpost video postcard: how does the addressee watch my video?
I entered an incorrect address. Will I lose a credit?
Does the addressee need a QR scanner to watch the video?
How many credits can I buy in one go?
Do I need an account to use the Mobile Postcard app?
How can I be sure that I enter the correct address?
How much does a video postcard with Mobile Postcard cost?
Can I place several photos on a postcard or video card?
How does bpost print my video on a postcard?
What type of photos cannot be used on Mobile Postcard?
How do I enter a return address with Mobile Postcard?
Can I buy promotional codes as a business and give them as gifts?
Wat zijn credits?
How long can I resend a previously sent Mobile Postcard?
Do I have to buy credits if I want to make a card with a photo using Mobile Postcard?
How much text can I put on a Mobile Postcard?
I lost credits due to an error in the app. What should I do?
Can I save addresses in the Mobile Postcard app?
Are there separate prices for entrepreneurs?
Are my photos protected with portrait rights?
Is the photo, video and text on my postcard checked before sending?
Will I get a clear preview of my postcard so I can check the photo quality?
How many Mobile Postcards can I send in one go?
What is the minimum quality that a photo must have to make a nice postcard?
Will my money be refunded if the quality of my postcard is not good?
Can I pay for my postcards with a foreign bank card?
Can I personalise the card that I send to lots of people?
Which operating systems are suitable for running the app?
Can I send and pay for different postcards in one go?
How long will the video on my video postcard be available for viewing?
Can I choose the photo on my video postcard?
How long can my video be?
Are changes saved when I close the app?
I lost my smartphone. What happens with my credits?
How large can the video file be?
Does the Mobile Postcard app check the quality of my photos?
Can I continue working on my postcard on another device?
Does bpost get rights to my photo(s) if I send a Mobile Postcard?
On which devices can the recipient watch the video of my video postcard?
How long will my account remain active?
What are the benefits of credits?
How do I get discounts for Mobile Postcard?
Do I need internet access to make a postcard using Mobile Postcard?
How do I know if my Mobile Postcard has arrived?
Can I make changes if the photo quality is not good?
bpost's Mobile Postcard app works with credits. How does that work?
How long will my personalised postcard be saved?
Will I be informed automatically about app updates?
How long is the Mobile Postcard promotional code valid?
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