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Frequently asked questions
Greeting cards and postcards
How does it work?
Mobile Postcard app
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How can I contact Mobile Postcard?
How much does it cost to send a postcard from outside Belgium?
My Mobile Postcard was not delivered. Where is my postcard?
What is the difference between Mobile Postcard and MyCard?
How do I know if my postcard was sent?
Where can I file a complaint if there is something wrong with my postcard?
Are the postcards created with Mobile Postcard sent as priority or non-priority mail?
Do I need credits to send a postcard with Mobile Postcard?
How do I download the Mobile Postcard app?
My Mobile Postcard was delivered with a delay. What can I do?
Can I arrange for my postcard to only be sent a week from now?
How much does it cost to send a photo card or video card to an address outside Belgium?
Does the Mobile Postcard app work on computers, tablets and smartphones?
What should I do if the Mobile Postcard app freezes or is slow?
How many credits do I need to send a Mobile Postcard?
I forgot my Mobile Postcard password. What should I do?
How long are my credits valid?
Can I change the language of the app?
Can I send the same postcard to several people with Mobile Postcard?
How do I make a postcard using Mobile Postcard?
Do I have to enter my bank account details in advance to make a postcard?
I received a promotional code for a Mobile Postcard. Where do I enter the code?
I'm sure my password is correct, but the Mobile Postcard app keeps giving me an error message. What should I do?
What is a video postcard?
How soon will my personalised postcard be delivered?
Do I need to set a password for the app?
Which banking apps does the Mobile Postcard app support?
Can I get an invoice for my company?
Can I ask questions about Mobile Postcard in a Post Office?
Can I sign in to Mobile Postcard with the same data as for MyCard?
Can I change my postcard right after sending it?
I paid but I don't see my credits in the app. What should I do?
Can I follow my postcard online with Track & Trace?
Can I send my Mobile Postcard again, for example if the postcard did not arrive?
How do I delete saved addresses in the Mobile Postcard app?
Will bpost refund my Mobile Postcard if it did not arrive?
I want to send my Mobile Postcard from outside Belgium. Is that possible?
Can I place text on the photos of my postcard?
I am not able to pay for my postcard. What do I do now?
How many postcards do I need to buy to qualify for a discount?
My Mobile Postcard was damaged upon delivery. What can I do?
Can I upload an address list so that I don't have to input the addresses manually?
Can I receive and send a Mobile Postcard anywhere in the world?
bpost video postcard: how does the addressee watch my video?
Can my Mobile Postcard by blocked by bpost?
I entered an incorrect address. Will I lose a credit?
Does the addressee need a QR scanner to watch the video?
Do I need an account to use the Mobile Postcard app?
How soon after payment do credits appear in the Mobile Postcard app?
Can I transfer credits from one account to another?
How much does a video postcard with Mobile Postcard cost?
How can I pay for a postcard with Mobile Postcard?
How can I be sure that I enter the correct address?
Can I place several photos on a postcard or video card?
How long can I resend a previously sent Mobile Postcard?
I have a Mobile Postcard account but can't log in. What now?
Can I buy promotional codes as a business and give them as gifts?
How does bpost print my video on a postcard?
How do I create an account for the Mobile Postcard app?
What type of photos cannot be used on Mobile Postcard?
Where can I find my credits in the Mobile Postcard app?
How do I enter a return address with Mobile Postcard?
How many credits can I buy in one go?
Do I have to buy credits if I want to make a card with a photo using Mobile Postcard?
Is the photo, video and text on my postcard checked before sending?
Are my photos protected with portrait rights?
Are there separate prices for entrepreneurs?
I lost credits due to an error in the app. What should I do?
Can I save addresses in the Mobile Postcard app?
What is the minimum quality that a photo must have to make a nice postcard?
How much text can I put on a Mobile Postcard?
Will I get a clear preview of my postcard so I can check the photo quality?
How many Mobile Postcards can I send in one go?
Can I personalise the card that I send to lots of people?
Which operating systems are suitable for running the app?
Can I send and pay for different postcards in one go?
Will my money be refunded if the quality of my postcard is not good?
Can I pay for my postcards with a foreign bank card?
How long will the video on my video postcard be available for viewing?
Are changes saved when I close the app?
I lost my smartphone. What happens with my credits?
How large can the video file be?
Can I continue working on my postcard on another device?
Does bpost get rights to my photo(s) if I send a Mobile Postcard?
How long can my video be?
Does the Mobile Postcard app check the quality of my photos?
Can I choose the photo on my video postcard?
Wat zijn credits?
On which devices can the recipient watch the video of my video postcard?
How long will my account remain active?
What are the benefits of credits?
How do I get discounts for Mobile Postcard?
Do I need internet access to make a postcard using Mobile Postcard?
How do I know if my Mobile Postcard has arrived?
Can I make changes if the photo quality is not good?
bpost's Mobile Postcard app works with credits. How does that work?
How long will my personalised postcard be saved?
Will I be informed automatically about app updates?
How long is the Mobile Postcard promotional code valid?
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