Question 1

How do I download the Mobile Postcard app?

Accepted Answer

On your smartphone or tablet, go to Google Play or the App Store and type ‘bpost Mobile Postcard’ in the search bar. Download the app for free and use it to make real postcards with photos and videos on your smartphone or tablet. Below this answer, you'll also find links to download the app for Android or iOS. For the app to work properly, your smartphone or tablet is best meeting the following system requirements:Download the app:For Android devices: Android 4.4For Apple devices: iOS 12.4Please make sure that you also have an adequate internet connection (via Wi-Fi or 4G).

Question 2

Does the Mobile Postcard app work on computers, tablets and smartphones?

Accepted Answer

Mobile Postcard is an app from bpost that is designed to work on your smartphone and tablet. It allows you to add a theme, stickers and a message to photos. bpost then transforms this into a real postcard. We send it to the addresses you choose, whether they're in Belgium (within three workdays) or abroad. It's a great way for you to surprise family and friends. And they're excellent as birthday cards or other greeting cards.Download the app:&nbsp;For Android devicesFor iPhone or iPadWhat if you're on a computer? We have a different program for you to use. It's called MyCard. It allows you to do everything you're able to do with the Mobile Postcard app - it's just designed for use on a computer. Download it and make your postcard today!Download MyCard for computer.

Question 3

What should I do if the Mobile Postcard app freezes or is slow?

Accepted Answer

Download the latest version: we update the app regularly. Make sure that you are using the latest version. Check if there is an update in the App Store or Google Play.Restart the app: if a new version is not available, close the app completely, then reopen it.Reinstall the app: if the app still has problems, delete the app from your smartphone or tablet, then reinstall it once again. Please note: your designs and addresses will be lost if you delete the app.Contact the Customer Care Centre: if the problem isn't solved with all these steps, be sure to contact the customer service. We will work as quickly as we can to solve the technical problem.Have the following information handy when you phone customer service: the brand of your smartphone or tablet, the device type or model, the type of device, version of the operating system on your device, and&nbsp;the version of the app. You can find the version&nbsp;in the app under Menu &gt; Version of the app.

Question 4

Can I change the language of the app?

Accepted Answer

The Mobile Postcard app exists in Dutch, French and English. The app adjusts to the language your device is set to use. You can change this in the 'Settings' of your smartphone or tablet.

Question 5

Do I need to set a password for the app?

Accepted Answer

If you want to send a postcard or buy credits, you need an account with a password. It's very easy to set this up in the app. The benefits of an account:You can buy multiple credits and receive a discount.You can save the design of your postcards.You can access your credits on both your smartphone and your tablet.Your addresses are saved. There's no need type them in again and again.You have an overview of all the cards you've sent.

Question 6

Can I sign in to Mobile Postcard with the same data as for MyCard?

Accepted Answer

You need separate accounts for Mobile Postcard and MyCard. This is because despite the similarities, Mobile Postcard and MyCard are still two separate bpost services for creating online cards. Mobile Postcard, already linked to the bpost account, works with an app on your smartphone or your tablet. You use MyCard on your computer. Set up your account for each one today!

Question 7

How do I delete saved addresses in the Mobile Postcard app?

Accepted Answer

Swipe from right to left on the address.

Question 8

Can I upload an address list so that I don't have to input the addresses manually?

Accepted Answer

You don't have to input all addresses manually. You can also import them from the address book on your smartphone or tablet. It is not currently possible to import an Excel file.

Question 9

How do I create an account for the Mobile Postcard app?

Accepted Answer

Use your existing bpost account or if you don't have one yet, simply create one by completing the following steps:Download the Mobile Postcard app via the App Store or Google Play.Open the app and select ‘Menu’ in the bottom right corner.Select ‘Log in’ and then ‘New account’.Fill in the requested details.Your email address is used as your login account. You'll receive an email to confirm your registration.

Question 10

Can I save addresses in the Mobile Postcard app?

Accepted Answer

The Mobile Postcard app automatically saves any address to which you send a postcard. You don't have to retype or validate the addresses you use a lot.

Question 11

Will I get a clear preview of my postcard so I can check the photo quality?

Accepted Answer

You always get a print preview of your postcard. If the photo quality is inadequate, or you want to add or delete decorations, continue editing your postcard until you are satisfied. We will print your photo card or video card the same day and deliver it.

Question 12

Which operating systems are suitable for running the app?

Accepted Answer

Mobile Postcard works best on the two most recent versions of iOS and Android. Devices that are four or more years old are more likely to encounter technical difficulties.Download the app:For Android devices&nbsp;For iPhone or iPad&nbsp;

Question 13

Are changes saved when I close the app?

Accepted Answer

If you are logged in, the design of your postcard is saved when you close the app. You can work on it later. Go to Follow-up &gt; On hold. The design is saved in the memory of your smartphone or your tablet. That means you cannot access it from a different device.

Question 14

Wat zijn credits?

Accepted Answer

You can use credits to pay for a mobile postcard. The more credits you buy in advance, the less you pay per postcard. You can easily purchase credits via the 'Credits' menu at the bottom of the screen in the app.With 1 credit, you can send 1 card (as 'Non-priority' mail) to a destination address in Belgium. Your credits are linked to your account and always remain valid, even if the rates change.or more info about credit prices and how many credits you need for every type of postcard, check out the rates under 'Cards and envelopes'.

Question 15

Does the Mobile Postcard app check the quality of my photos?

Accepted Answer

No, the app doesn't give a warning. However, you can check what your postcard will look like using the print preview. If you took the photo with a smartphone that is less than four years old, the quality should be fine. If your smartphone is older, make sure that the photos are at least 1831 x 1276 pixels. Tip for better photo quality: when you zoom in, the image is not as sharp. It's better to come a step closer than to zoom in.

Question 16

How long will my account remain active?

Accepted Answer

Your Mobile Postcard account is kept valid with regular use. Your account will be deactivated if you have not used it to send a postcard or buy credits for three years.

Question 17

What are the benefits of credits?

Accepted Answer

By buying your credits in advance, you save yourself valuable time and money:You don't need to pay for your postcards one by one.The price of a postcard is cheaper if you buy multiple credits at one time.Your credits are linked to your accounts and always remain valid, even if the rates happen to change.

Question 18

Do I need internet access to make a postcard using Mobile Postcard?

Accepted Answer

You do not need internet access to make a postcard, but you do need it to send and pay for your postcard. Working offline is handy if you are on holiday at a destination where there is hardly any internet. You make your postcards where and when you want. You then send them when you have access to a mobile network or Wi-Fi. Important: the internet connection must be strong enough to allow you to upload your postcard.

Question 19

Can I make changes if the photo quality is not good?

Accepted Answer

In the app, you can use a photo filter for photos that are beautiful but of lesser quality. Sepia, black-and-white and warm tints are nice filters. The blur will be less noticeable on your postcard or video card. Simply add the photo then click on it. If possible, use smartphone photos that are at least 1831 x 1276 pixels. If your smartphone is less than four years old, any photos you take with it should be of good enough quality. Tip: don't zoom too much when taking a photo. A zoomed image is not as sharp.

Question 20

How long will my personalised postcard be saved?

Accepted Answer

Unsent postcards remain in the app as a design until you delete or send them. A postcard you've sent also remains in your overview. If you want to send the same card again, you can do so for up to two weeks after you first sent it. That way you don't have to recreate a nice design.

Question 21

Will I be informed automatically about app updates?

Accepted Answer

You will not be notified about updates. Allow your apps to update automatically or update them manually. Your iPhone or iPad automatically updates the Mobile Postcard app for iOS 13 or higher. But you&nbsp;will not get a message about this. If you have an older operating system, update the app manually. In the app, go to Menu &gt; Version. This will bring you to the App Store. Click on ‘Update’ to download&nbsp;and install the update.If you have an Android smartphone or tablet, you will not receive messages about updates. You can adjust the settings on your device so that apps update automatically. You do this under the Google Play settings.