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I have a no-advertising sticker, but still receive unaddressed advertising. What can I do?
FAQ
Residential
If you have a no-advertising sticker and you still receive unaddressed advertising, contact our Customer Care Centre (FR: 02 278 50 14 - NL: 02 278 50 15 ). Take into account that bpost is not the only company to deliver free local papers.
If the distance between your home and work address is too great, we cannot offer this option under MyPreferences. You can have your parcel delivered directly to your workplace. You do that by listing your work address (instead of your home address) in the webshop checkout.
bpost is required to register the data of international parcels electronically since 1 January 2021. The requested information depends on the type of shipment and its destination. This information was formerly requested via paper forms. Now it is done digitally, resulting in the following advantages: improved distribution quality of the shipments simplified customs formalities
How much does it cost to give the mail carrier a parcel with old electronic devices?
FAQ
Residential
Handing over a parcel with old electronic devices is free. Keep in mind that the mail carrier will only take your parcel if they have to ring your bell and deliver a parcel to you. Your parcel must also meet the following conditions following conditions .
I didn’t receive an email confirmation of my mandate with QR code. What should I do?
FAQ
Residential
In exceptional cases you will not receive an email confirmation with QR code. No need to worry. You can always share the QR code with your proxy holder in the My bpost app. Sharing options include WhatsApp, Messenger and Telegram. QR code in the app
Can I edit the location or time of a delivery?
FAQ
Residential
Once you have attached the shipping label to your parcel and placed it in one of bpost's Post Points, you can no longer edit the shipping details. Your addressee can edit his/her delivery preferences online or via the My bpost app (for all parcels or per parcel).
How can I choose which Bbox I want my parcels delivered to?
FAQ
Residential
You can choose where your parcels are delivered via your delivery preferences. You can choose ‘
, directly into a Bbox
, ’ and select your preferred Bbox. We’ll deliver your future parcels there, unless the Bbox is full or temporarily unavailable. In that case, we’ll choose a different Bbox so you can collect your parcel quickly.
Where can I find stamps for special occasions?
FAQ
Residential
bpost regularly issues special stamps for national mail, Priority stamps, and Non-Priority stamps with a value of 1. Special stamps can be purchased in: Our eShop A Post Office or Post Point A stamp shop (bookshops, supermarkets, petrol stations, etc.) Note: for non-standardised mail you must attach multiple special stamps until you attain the correct price.
I have an urgent mail. Can my letter be delivered tomorrow?
FAQ
Residential
To have your letter delivered tomorrow within Belgium, use a prior seal and deliver your prior letter before the last collection in: A Red Letter Box. You will find the time of the last collection on the letterbox. A Post Office or Post Point. You'll find the time of the last collection in each office.
How do I stamp my parcel?
FAQ
Residential
To send a parcel, you need a shipping label. There are different ways to obtain a shipping label: Create a shipping label online or in the My bpost app and print it at home or for a fee in a Post Office, Post Point or Parcel Point. Purchase your shipping label in a Post Office, Post Point or Parcel Point (depending on the available selection).
Download My Bpost app
