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bpost has the right to open shipments with Belgium as the destination: if they cannot be delivered to the addressee; and if the address of the sender is not on the parcel. If we still cannot deliver the shipment to the addressee's address after opening it, then the parcel can be destroyed as from a certain period after it was sent: after 6 months for registered mail and shipments with a guarantee after 3 months for other shipments After the aforementioned period has expired, valuables and valuable documents included in these shipments become property of the Belgian Treasury. International shipments can also be opened by bpost if the address is not on the shipment.

What should I do if I want to send an important parcel?

FAQ Residential

If you want extra assurance for your parcel, you can choose these options when creating a shipping label: , With guarantee , : your parcel is protected against damage and loss up to €500. And the postman asks the receiver to sign for receipt. , Confirmation of delivery , : you receive a text message or email when the parcel is delivered, if the parcel could not be delivered, or if the addressee has not collected the parcel in the Post Office or Post Point. These options are also available for parcels sent abroad and can be requested at a Post Office or Post Point.

How do I prepare my parcel for a foreign destination?

FAQ Residential

Place your shipment in a strong box and fill the box with filler material like old newspapers. You can use your own box or a bpost box. Seal the box with tape. Make sure that there are no labels on the box from a previous shipment. Check whether the box falls within the permitted dimensions. The longest side may be maximum 1.5 m and all sides together may be maximum 3 m. Your parcel cannot weigh more than 30 kg. These preparations are the same if you want to send a parcel within Belgium, within the EU and outside the EU. The shipping costs differ.

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SME bpack contractuals

How do I get my money if my parcel is lost or damaged during shipment with payment upon delivery?

FAQ Residential

For a parcel with the 'payment on delivery' option, you benefit from a guarantee consisting of a contribution up to 500 euro for goods and 15 euro for documents. If you would like to apply for a compensation, it is best to contact our customer service via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.

Why am I receiving an error message when activating Mail Ahead?

FAQ Residential

To ensure Mail Ahead (beta) works properly, it is important that your name and address are correct. If your name or address in the My bpost app differs from the one in itsme®, you won't be able to activate this feature. You can resolve this in two ways: Update your address in itsme® If your address in itsme® is incorrect, you can update it by editing your account on the itsme® website. Update your address in the My bpost app If your name and/or address is correct in itsme® but differs in the My bpost app, you can adjust your name and/or address in your profile in the My bpost app .

What if my registered mail is lost, stolen or damaged?

FAQ Residential

If registered mail is lost, stolen or damaged, the sender will receive compensation from bpost. The compensation will be in line with the actual amount of direct damage, with a maximum amount of €39. You can apply for this reimbursement via the online form . This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days. Your , international , registered mail is insured by default against theft, loss and damage for an amount of maximum 30 SDR per registered mail. The SDR is a monetary unit created by the international Monetary Fund.

Which mail can I see with Mail Ahead?

FAQ Residential

Mail Ahead shows you a scan preview of the envelope of all the following personal mail items that are processed with our sorting machines and addressed to your name and address defined in Mail Ahead: Letters Postal cards You will be notified of the following mail, though without a scan preview, for: Certain recurring administrative letters (e.g., Proximus bill) Some addressed advertising mail (e.g., Colruyt folder) Certain periodicals (e.g., magazines from mutualities, NGOs or unions, etc.) Is currently not shown in Mail Ahead: Parcels Unaddressed mail or mail not addressed to you Registered mail Newspapers and most magazines Mail that is delivered by other postal services Mail that couldn’t be scanned by the sorting machine Mail that weighs more than 350 grams Mail that was sorted by the sender (e.g. some advertising folders)

Which documents do I need to send a parcel abroad?

FAQ Residential

For most European countries and territories you do not need to fill in any customs documents. The only thing you need is a shipping label. There are however some exceptions. For shipments to non-EU countries, you need to add the following documents: fill in the CN23 document completely and attach a copy ( more information oncustoms documents ): These fields must be completed on this document: Sender Addressee phone number and email address of the recipient HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance FPS Finance . Country of origin Shipment details Always include two copies of the invoice or the pro forma invoice . For shipments with a value of more than €1,000 you should also add the Single Administrative Document.

What new import rules apply to shipments to the US?

FAQ Residential

U.S. Customs has introduced stricter import rules for all international parcels. Here’s what changes for you: , No more duty-free threshold: , Parcels under $800 were previously exempt from import duties. That exemption no longer applies. , Duties and taxes must be prepaid: , All import costs now need to be paid before you ship. The recipient will not pay anything on delivery. , More detailed item information required: , When creating your label, you must provide: A clear description of each item The HS code The country of origin , Stricter customs checks: , U.S. Customs now performs more thorough inspections. Missing or incorrect details may cause delays or the return of your parcel. , In short: , pay all import costs upfront and make sure your item details are complete and accurate. This will help your parcel enter the U.S. without issues.

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