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That is not the case by default. With MyPreferences you can add all co-occupants linked to your address. There are 2 ways to do this: Set your delivery preferences online sign in to MyPreferences go to My Account click on 'edit' under 'My registered addresses and names' enter the names of your co-occupants bpost will verify these details Set My Delivery Preferences with the My bpost app Open the My bpost app and select the 'More' menu and choose 'My addresses and services'. Select the address for which you want to add a name. Click on 'Add a name' under 'My registered names' Enter the names of your co-occupants bpost will verify these details
Receiving a parcel in a Pick-up point
Residential
Avoid missed parcels at the door. Have your parcel delivered directly to a Pick-up Point close by. Discover how.
Where can I hand in my parcel?
FAQ
Residential
You can hand in your parcel in different Drop-off points: In a Post Office, Post Point or Parcel Point: up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³. In some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt. In a Parcel Locker. For residential customers: When the postman rings your doorbell to deliver a parcel, you can also give him another parcel that you want to send. You can have it picked up at home for a fee. In a MassPost Center (from 20 to 250 parcels per day, with or without an appointment). Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights .
I only receive part of my mail or none at all. What can I do?
FAQ
Residential
The mail delivery may be disrupted due to exceptional circumstances (a strike, illness or extreme weather conditions). In that case, we do all that we can to deliver your mail correctly and as quickly as possible. Do you have a contract with our Moving Department and you don't receive mail at your new address? Perhaps something has gone wrong with forwarding your mail or your contract with the Moving department has expired. Check this in the frequently asked questions about the Moving department . If there is another reason, your can report your incorrect postal delivery online, preferably via our online form . We will ask for your contact details so that we can inform the right employee and can deliver your mail correctly in the future.
Most senders have permanent agreements with Bpost regarding lost and damaged parcels. Only you, the sender, can ask to open a dossier for a lost or damaged parcel because you paid Bpost for the shipment. Contact us via the online form at the bottom of this page. This way you can immediately provide us with all the necessary information and documents to process your dossier. In case of damage, your complaint must be submitted to Bpost within 7 calendar days. In case of loss abroad, we will start an investigation if your parcel does not receive a status change after: at least 5 workdays for shipments to a neighbouring country at least 10 workdays for the United Kingdom and all other countries
What if my return shipment gets lost?
FAQ
Residential
In that case, the company or person who pays for the return shipment is entitled to compensation. If you paid for the return shipment, then you can request compensation. By default, that compensation includes a refund of the shipping fees. If you choose the 'Guarantee and signature' option, then you are entitled to compensation for goods and for documents. This option does not exist for international returns. If the original sender pays for the return shipment, then he/she is entitled to compensation. That is the case when: there is a return label in your parcel you refused the parcel the parcel could not be delivered to you If you are considered the sender and thus entitled to compensation, you can submit a compensation request to our Customer Care Centre. It is best to do that via the online form at the bottom of this page.
If your parcel gets lost or is damaged, then the compensation depends on the chosen option: Light parcels (up to 2 kg) without option 'declared value': no compensation Light parcels (up to 2 kg) with option 'declared value': you are compensated in accordance with the amount of the declared value. Parcels up to 30 kg: you receive compensation for the actual damage. That compensation is maximum 40 SDR per parcel. SDR stands for special drawing rights, a unit for international exchanges. 1 SDR = 1.2454 eur. Added to that amount are postage fees and 4.5 SDR per kg. If you would like to apply for a compensation, it is best to contact our customer service via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.
New delivery
Residential
Delivery
How much does it cost to send a Mobile Postcard?
FAQ
Residential
All cards made in the Mobile Postcard app are printed and sent from Belgium. You pay for your postcard upon shipment, or you purchase credits in advance . Your app is getting a makeover soon: it is no longer possible to purchase credits, but your existing credits remain valid. By buying your credits in advance, you save yourself valuable time and money: You don't need to pay for your postcards one by one. The price per postcard drops if you buy at least five credits in advance. Your credits are linked to your accounts and always remain valid, even if the rates happen to change. Cards for a destination in Belgium are sent at domestic rates.
, 'Prior'
, (delivered the next workday) or
, 'Non-prior'
, (delivered within three workdays). For cards that are destined for other countries, you pay international rates. By buying credits in advance, you pay less than you would if you pay for your cards one by one. Take a look at all our rates under the menu option 'Kaarten en enveloppen' .
, Can I transfer credits from one account to another?
, 'Menu' > 'My account' > ‘Transfer my credits' You'll receive an email requesting your confirmation. Confirm this and the credits will be transferred within two days.
How does a money transfer with Ria work?
FAQ
Residential
With Ria Money Transfer, you can send money to 161 countries. You'll find the list in your Post Office. You can: Send cash that your addressee
, picks up as cash
, . In some countries, your addressee can pick up the money at any Ria agency. For other countries, the sender must indicate in which agency your addressee must pick up the money. The counter clerk in your Post Office will give you more information about this. Send cash to your addressee's
, bank account or virtual mobile account
, . That option is not available in every country of destination. Please note: you cannot transfer cash to a bank account in Belgium. The counter clerk in your Post Office will tell you how your addressee can receive the money in the country where he or she lives or is staying. When you hand over the money, the counter clerk in the Post Office will immediately give you a paper proof of remittance with the
, PIN code of your transfer
, . If you want to know whether the money was picked up, please contact the Customer Care Center of Ria Money Transfer . If your addressee has not picked up the money after
, 40 days
, , you will receive a text message with a new PIN code. You can pick up the money in your Post Office or a Ria agency. You can
, send money with Ria Money Transfer
, : You complete the ‘Send Money’ form. the first and last name of your addressee the country where your addressee lives or is staying. The Ria agency where your addressee will pick up the money your mobile phone number You give the form to the counter clerk together with your identity document and the money. You sign as correct and get a receipt that states the PIN code of your transaction. You contact your addressee and communicate the PIN code that he or she needs to pick up the money. Your addressee picks up the cash at a Ria agency with the PIN code and his or her identity document.
, I send euros, the recipient wants dollars. Will that be converted?
, The amount that you send is converted using the exchange rates applicable at that moment. The conversion is deducted from the amount that your addressee receives. You can also ask how many euros you must pay to have a certain amount arrive in dollars.
, What if I want to stop/cancel the transaction?
, You can stop or cancel the money transfer if your addressee has not picked up the money. You must do this in the Post Office or Ria agency where you sent the money.
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