| bpost

With Ria Money Transfer, you can send money to 161 countries. You'll find the list in your Post Office. You can: Send cash that your addressee , picks up as cash , . In some countries, your addressee can pick up the money at any Ria agency. For other countries, the sender must indicate in which agency your addressee must pick up the money. The counter clerk in your Post Office will give you more information about this. Send cash to your addressee's , bank account or virtual mobile account , . That option is not available in every country of destination. Please note: you cannot transfer cash to a bank account in Belgium. The counter clerk in your Post Office will tell you how your addressee can receive the money in the country where he or she lives or is staying. When you hand over the money, the counter clerk in the Post Office will immediately give you a paper proof of remittance with the , PIN code of your transfer , . If you want to know whether the money was picked up, please contact the Customer Care Center of Ria Money Transfer . If your addressee has not picked up the money after , 40 days , , you will receive a text message with a new PIN code. You can pick up the money in your Post Office or a Ria agency. You can , send money with Ria Money Transfer , : You complete the ‘Send Money’ form. the first and last name of your addressee the country where your addressee lives or is staying. The Ria agency where your addressee will pick up the money your mobile phone number You give the form to the counter clerk together with your identity document and the money. You sign as correct and get a receipt that states the PIN code of your transaction. You contact your addressee and communicate the PIN code that he or she needs to pick up the money. Your addressee picks up the cash at a Ria agency with the PIN code and his or her identity document. , I send euros, the recipient wants dollars. Will that be converted? , The amount that you send is converted using the exchange rates applicable at that moment. The conversion is deducted from the amount that your addressee receives. You can also ask how many euros you must pay to have a certain amount arrive in dollars. , What if I want to stop/cancel the transaction? , You can stop or cancel the money transfer if your addressee has not picked up the money. You must do this in the Post Office or Ria agency where you sent the money.

Can someone in the Post Office or Post Point help me with my international shipment?

FAQ Residential

Our employees will gladly help you send your parcel abroad. In bpost Post Offices and Post Points you'll find a suitable box and filler material to protect your contents, and you can purchase the shipping label. Our employees will make sure that your parcel is not too big or too heavy.

Are night deliveries possible in every bbox?

FAQ Business

Not in every bbox locker. Night deliveries are currently available in around 100 lockers that can be accessed before 7 a.m. Other lockers, such as those on closed parking lots or in city centers, only become accessible later and are therefore not eligible. We deliberately selected locations along access roads and strategic hubs, so your employees can easily pick up what they need in the morning. This network is being gradually expanded, based on companies’ needs and actual use of the service.

I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?

FAQ Residential

When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to complete the form .

How are import costs calculated?

FAQ Residential

The costs to import goods from outside the EU consist of 3 parts: , VAT , For all goods coming from outside the EU, a percentage of VAT on the value of the goods must be paid. This percentage varies between 6% (books) and 21% (electronic products). Please note that the VAT due for importing goods is calculated not only on the price you paid to the seller but also on certain additional costs such as shipping costs and the administrative fee charged by bpost for completing customs formalities. , , , Custom duties , For certain categories of goods you have to pay customs duties. These are also represented by a percentage. For some goods (e.g. jeans), you pay up to 12% duty. For other goods you do not pay duty (e.g. books). , Customs formalities or administrative fees , The bpost customs clearance service charges administrative fees for the costs incurred during the import procedure if: the VAT was not paid in advance in a registered online shop (Import One-Stop Shop or IOSS) the value of the goods is more than €150 These costs include: the calculation of import taxes transferring the taxes to the government requesting additional missing information (e.g. licenses or invoices) storage costs From 1st January 2026, bpost will charge the following fees for customs formalities: 0 euro for private shipments with a value of up to €45. In this case, the sender has to prove that the shipment is a gift. (Please note: alcoholic products, perfume, toilet water, tobacco and tobacco products are subject to fees, even if they are gifts). 21.5 euros for customs formalities regarding non-exempted items with a maximum value of 150 euros. 40 euros for customs formalities regarding non-exempted items with a value over 150 euros. , A numerical example , Purchase of a T-shirt on a website in the United States of America Value incl. shipping costs: 38 euros Cost of customs formalities: 21.5 euros Import duties: 0 euros (because < 150 euros) Applicable VAT rate: 21% Measure of charge for VAT: 38 euros + 21.5 euros = 59.5 euros VAT amount due: 59.5 * 21% = 12.50 euros Payable to bpost: 34 euros (VAT: 12.50 euros + customs formalities: 21.5 euros) , Total cost of your purchase: 38 euros (T-shirt) + 21.5 euros (customs formalities) + 12.50 euros (VAT) = 72 euros , More information on the applicable tax rates and on how to calculate the import costs . TIP! Are you shopping in a non-EU webshop and want to avoid extra costs? If your shopping basket states that VAT is included, then you’re safe! You won’t have to pay any costs later. (1) To avoid double taxation, the import fees owed to bpost do not include VAT (exempt). You already pay VAT on these fees when you import your goods, just as you do on the delivery charges.

How can I link an additional email address to my My bpost app account?

FAQ Residential

You can link an additional email address to the My bpost app as follows: Open the My bpost app and select the 'More' menu at the bottom of the screen. Select 'My email addresses' and then 'Add email address'. Enter the email address you wish to add. Enter the verification code that was sent to this email address. Parcels and shipments ordered with this email address will automatically be added to the My bpost app from now on.

I purchased a guarantee for my parcel. When will I be refunded in the event of damage or loss?

FAQ Residential

That depends from case to case. If your parcel is lost or damaged and you would like to file a claim for a compensation, it is best to contact our customer service via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.

Can bpost open my parcel?

FAQ Residential

bpost has the right to open shipments with Belgium as the destination: if they cannot be delivered to the addressee; and if the address of the sender is not on the parcel. If we still cannot deliver the shipment to the addressee's address after opening it, then the parcel can be destroyed as from a certain period after it was sent: after 6 months for registered mail and shipments with a guarantee after 3 months for other shipments After the aforementioned period has expired, valuables and valuable documents included in these shipments become property of the Belgian Treasury. International shipments can also be opened by bpost if the address is not on the shipment.

What should I do if I want to send an important parcel?

FAQ Residential

If you want extra assurance for your parcel, you can choose these options when creating a shipping label: , With guarantee , : your parcel is protected against damage and loss up to €500. And the postman asks the receiver to sign for receipt. , Confirmation of delivery , : you receive a text message or email when the parcel is delivered, if the parcel could not be delivered, or if the addressee has not collected the parcel in the Post Office or Post Point. These options are also available for parcels sent abroad and can be requested at a Post Office or Post Point.

Load More

Download My bpost app

Aide

Frequently asked questions
Privacy
General terms and conditions
Cookies notice
Cookies setting
Accessibility
Disclaimer

Suivez bpost sur