How does a money transfer with Ria work?

With Ria Money Transfer, you can send money to 161 countries. You'll find the list in your Post Office.

You can:

• Send cash that your addressee picks up as cash.
  In some countries, your addressee can pick up the money at any Ria agency. For other countries, the sender must indicate in which agency your addressee must pick up the money. The counter clerk in your Post Office will give you more information about this.
• Send cash to your addressee's bank account or virtual mobile account.
  That option is not available in every country of destination. Please note: you cannot transfer cash to a bank account in Belgium.

The counter clerk in your Post Office will tell you how your addressee can receive the money in the country where he or she lives or is staying.

When you hand over the money, the counter clerk in the Post Office will immediately give you a paper proof of remittance with the PIN code of your transfer.

If you want to know whether the money was picked up, please contact the Customer Care Center of Ria Money Transfer.

If your addressee has not picked up the money after 40 days, you will receive a text message with a new PIN code. You can pick up the money in your Post Office or a Ria agency.

You can send money with Ria Money Transfer:

• You complete the ‘Send Money’ form.
  • the first and last name of your addressee
  • the country where your addressee lives or is staying. The Ria agency where your addressee will pick up the money
  • your mobile phone number
• You give the form to the counter clerk together with your identity document and the money.
• You sign as correct and get a receipt that states the PIN code of your transaction.
• You contact your addressee and communicate the PIN code that he or she needs to pick up the money.
• Your addressee picks up the cash at a Ria agency with the PIN code and his or her identity document.

I send euros, the recipient wants dollars. Will that be converted?

The amount that you send is converted using the exchange rates applicable at that moment. The conversion is deducted from the amount that your addressee receives. You can also ask how many euros you must pay to have a certain amount arrive in dollars.

What if I want to stop/cancel the transaction?

You can stop or cancel the money transfer if your addressee has not picked up the money. You must do this in the Post Office or Ria agency where you sent the money.

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