Track your shipment
Please fill out the shipment barcode and the postal code of the recipient below.
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Phishing
Residential
Protect yourself
from fraud and scams.
In most cases an online shop or sender will let you know which barcode you can use to follow your shipment online. In some cases, items are shipped without tracking. Examples include small items that fit in an envelope (a small cable, accessories, etc.) If this shipment comes from outside the EU, it will go through the import procedure upon arrival in Belgium. This shipment without tracing receives a barcode that starts with the letter 'U'. This allows you to pay the import costs via the My bpost app or Track & Trace. Once the import procedure has been completed, the status of this barcode (which starts with 'U') will no longer change. It will become a shipment without tracking once again, until it is delivered to you. Please remain alert for suspicious messages. Are you expecting a shipment? Could the text message or email you received be phishing? To be sure, check the barcode in the My bpost app or via Track & Trace. You can also find photos of your shipment there. If a payment is requested there as well, you can be sure that the shipment is destined for you.
Compare our plans for businesses
Business
Compare our plans for businesses
How do I know if my parcel got through customs successfully?
FAQ
Residential
If you send a parcel abroad, then it depends on the local customs agency whether you receive a new status or not. As soon as customs releases the parcel, it is delivered to the addressee by the local postal service. You can follow the status of your parcel in the My bpost app or via Track & Trace.
For night deliveries we always provide separate capacity. If, exceptionally, there are more parcels than available lockers, we will deliver your parcel to a nearby bbox locker. Each location has 3 back-up lockers for this purpose. In very exceptional cases (e.g. a general power outage in a municipality), delivery nearby may not be possible. In that case, the parcel will be returned to the sender and you will be notified immediately. If we nevertheless fail to keep our promise to deliver before 7 a.m., we will automatically adjust your invoice to the standard price for bbox deliveries. You can always track your parcel via Track & Trace.
I am liable for VAT. How can I reclaim my VAT?
FAQ
Business
If you want to reclaim your VAT, you need to enter your VAT number in Track & Trace or the My bpost app before paying the import costs. If you do not do this, or only after making payment, you cannot reclaim your VAT. Don't forget to submit your invoice with this VAT number when you file your tax declaration.
, Enter VAT number
, Enter the barcode of your parcel into Track & Trace or the My bpost app. Provide us with your VAT number via the form above the payment button.
, Please note
, that this notification does not entitle you to a deferral of payment or exemption from VAT.
Your delivery preferences, your rules
Residential
Your delivery preferences, your rules
Registered mail
Residential
Extra safe way to send important mail. Sent today, delivered tomorrow.
Depending on the delivery preference you set, the following applies: You can change a neighbour or safe place until 5 minutes before the delivery. You can change your Pick-up point or Parcel Locker until the evening (until midnight) before the delivery. You can set a different delivery address for your parcel as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this. You can postpone the delivery of your parcel to the next business day as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this. You can easily change your delivery preferences via the My bpost app or via Track & Trace, as long as the button 'Change delivery preferences' is available.
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Business
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