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« track and trace »
The number of stamps and their total value depend on the size, weight and destination of your shipment. Find out how many stamps you need for your letter.
How must I print and attach my online shipping label?
FAQ
Residential
You print and attach your shipping label as follows: Print your shipping label (at home) or choose the option ‘Print in a Post Office or Post Point'. Attach the shipping label to your parcel with strong tape. Make sure that it is water-proof and can withstand transportation.
Returning or sending back a parcel
Residential
Do you want to return your online purchase or parcel? Discover the different return options to send back your parcel quickly and economically. Includes Track & Trace.
Where can I buy boxes and envelopes to send a parcel?
FAQ
Residential
Post Office Post Point Parcel Point (depends on stocks in the shop) eShop See our packaging guide for tips on preparing your parcel.
What are the permitted sizes and weights for a letter?
FAQ
Residential
The maximum dimensions your letter can be are: length: 350 mm width: 230 mm thickness: 30 mm weight: 2 kg If your letter weighs more or is longer, wider or thicker, you will need to send it as a parcel. In that case, you need a shipping label .
, Number of stamps on your letter
, Our overview page makes it easy to determine how many stamps your letter requires. You can calculate the price of your letter at the same time. To the overview page
Choose your delivery solution and send your parcel to an address or one of the 2800 Pick-up points in Belgium. Parcel is delivered the next workday after it is handed in.
Quick & easy-to-use platform for small and medium senders
The difference between priority and non-priority is in the delivery period. Letters with a non-priority stamp are delivered within maximum 3 workdays. Letters with a priority stamp are delivered the next workday.
For home deliveries: The length of the longest side must be no more than 1.5m. The sum of all dimensions must not exceed 3m: 1x length + 2x width + 2x height ≤3m. The maximum weight is 30kg. Benefit from the Economy tariff for smaller, lighter parcels that weigh no more than 2kg, provided the longest side does not exceed 60cm and the sum of all dimensions is 90cm or less. This tariff also applies to rolls that are no more than 60cm long and 20cm in diameter. For deliveries to pick-up points: France: Pick-up point: The length of the longest side must not exceed 120cm. The sum of all dimensions must be no more than 150cm (1x length + 1x width + 1x height) Maximum weight of 30kg Parcel Locker: Maximum dimensions of 64x38x39cm Maximum weight of 25kg Luxembourg : Pick-up point: The length of the longest side must not exceed 150cm. The sum of all dimensions must be no more than 300cm (1x length + 2x width + 2x height) Maximum weight of 30kg Parcel Locker: Maximum dimensions of 75x44x61cm Maximum weight of 30kg The Netherlands: Pick-up point: Maximum dimensions of 80x50x40cm Maximum weight of 20kg Maximum volume of 150dm3 (a capacity of 150l) Parcel Locker: Maximum dimensions of 60x35x35cm Maximum weight of 20kg
For home deliveries: The length of the longest side must be no more than 1.5m. The sum of all dimensions must not exceed 3m: 1x length + 2x width + 2x height ≤3m. 1 The maximum weight is 30kg. 2 Benefit from the Economy tariff for smaller, lighter parcels that weigh no more than 2kg, provided the longest side does not exceed 60cm and the sum of all dimensions is 90cm or less. This tariff also applies to rolls that are no more than 60cm long and 20cm in diameter. For deliveries to pick-up points: France: Pick-up point: The length of the longest side must not exceed 120cm. The sum of all dimensions must be no more than 150cm (1x length + 1x width + 1x height) Maximum weight of 30kg Parcel Locker: Maximum dimensions of 64x38x39cm Maximum weight of 25kg Luxembourg : Pick-up point: The length of the longest side must not exceed 150cm. The sum of all dimensions must be no more than 300cm (1x length + 2x width + 2x height) Maximum weight of 30kg Parcel Locker: Maximum dimensions of 75x44x61cm Maximum weight of 30kg The Netherlands: Pick-up point: Maximum dimensions of 80x50x40cm Maximum weight of 20kg Maximum volume of 150dm3 (a capacity of 150l) Parcel Locker: Maximum dimensions of 60x35x35cm Maximum weight of 20kg 1 For France, a surcharge applies if L x W x H >150 cm 2 Certain countries limit the weight of parcels (example: 20 kg), see limits per country
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