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The addressee watches your video when they scan the QR code on your postcard using the Mobile Postcard app or the camera on a (recent) smartphone, or by using a separately downloaded QR app.
What type of photos cannot be used on Mobile Postcard?
FAQResidential
Only use photos that you own. Do not use shocking, unethical or illegal photos. If we get reports of improper images or messages, we will report them to the judicial or regulatory authorities. The client is responsible for the content of the postcard.
To send or return your parcel with the postman, the following conditions apply: The postman must first deliver a parcel to your home address. You can't just leave it ready at the door or approach the postman in the street. Your parcel cannot weigh more than 30 kg. You are allowed to give the postman maximum 2 parcels per visit. Your parcel must be ready for shipping with a shipping or return label from bpost on it. Keep in mind that the postman can refuse your parcel if it does not meet the conditions or if they cannot transport the parcel safely.
You enter the promotional code after creating the postcard, when you are ready to send it – after adding the address of the addressee. Note: you can only use a promotional code and send a card with a Mobile Postcard account.
bpost never gets the property rights of your photos. We only use the photos to print your postcard.
You are responsible for the quality of the photos, the layout of your postcard, and the correct address: For your photo or video postcard, choose photos of at least 1831 x 1276 pixels. Check the print preview of your postcard carefully. [ Follow the app's suggestions if an error message appears on the address. For complaints about the quality of your postcard or non-delivery, contact the Customer Care Centre. They will investigate what went wrong. If there was an error in the printing process, the Customer Care Centre will ask you to send a photo of the postcard via e-mail. This will help us find the cause of the error so it can be avoided in the future.
Sustainability
Residential
Duurzaamheid in e-commerce is niet langer meer een trend, maar een must. Want een gezond klimaat, dat willen we allemaal. Samen met onze partners streven we naar minder CO₂, een duurzame werkomgeving voor onze mensen en een samenleving die verbindt in een veranderende wereld.
I am not able to pay for my postcard. What do I do now?
FAQResidential
Payment problems are usually related to: Your internet connection: check whether your internet connection is strong enough. Try again when when you have a better Wi-Fi signal or a reliable 3G or 4G signal. The operating system of your device: the Mobile Postcard app works best on the two latest versions of iOS and Android.
You do not have to enter your bank account details when you make a postcard with the Mobile Postcard app. We only need those details when you send your personalised postcard or buy credits.
The recipient of your video card can scan the QR code with their smartphone or tablet, They are then able to watch the video.
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