Question 1

I am not able to pay for my postcard. What do I do now?

Accepted Answer

Payment problems are usually related to:Your internet connection: check whether your internet connection is strong enough. Try again when when you have a better Wi-Fi signal or a reliable 3G or 4G signal.The operating system of your device: the Mobile Postcard app works best on the two latest versions of iOS and Android.

Question 2

I only receive part of my mail or none at all. What can I do?

Accepted Answer

The mail delivery may be disrupted due to exceptional circumstances (a strike, illness or extreme weather conditions). In that case, we do all that we can to deliver your mail correctly and as quickly as possible.Do you have a contract with our Moving Department and you don't receive mail at your new address?&nbsp;Perhaps something has gone wrong with forwarding&nbsp;your mail or your contract with the Moving department has expired. Check this in the frequently asked questions about the Moving department.If there is another reason, your can report your incorrect postal delivery online, preferably via our online form.&nbsp;We will ask for your contact details so that we can inform the right employee and can deliver your mail correctly in the future.

Question 3

My mail is being delivered, but not in my letterbox. What can I do?

Accepted Answer

We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form at the bottom of this page.&nbsp;We will ask for your contact details so that we can talk to the right postman about this.

Question 4

I received a letter from two months ago. How is that possible?

Accepted Answer

Such a delay is exceptional. We apologize for the inconvenience. Please call customer service if you wish to make a complaint.

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I am not able to pay for my postcard. What do I do now?

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