I am not able to pay for my postcard. What do I do now?

Payment problems are usually related to:

  • Your internet connection: check whether your internet connection is strong enough. Try again when when you have a better Wi-Fi signal or a reliable 3G or 4G signal.
  • The operating system of your device: the Mobile Postcard app works best on the two latest versions of iOS and Android.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.